System Analyst/Project Leader - Amanda

CITIZENS FIRST THROUGH SERVICE EXCELLENCE

We have an exciting Permanent Full-Time, Non-Unionized opportunity in the Office of the Chief Information Officer's Department for an experienced and motivated individual.

System Analyst/Project Leader - Amanda

J1026-0720

Vaughan is one of Canada’s fastest-growing cities. Its emerging downtown, the Vaughan Metropolitan Centre; Canada’s first smart hospital, the Cortellucci Vaughan Hospital; and the 900-acre North Maple Regional Park continue to generate momentum and excitement. Be part of something amazing and build your career at the City of Vaughan!

The City is an equal-opportunity employer and a forward-looking municipality that is committed to fostering a dynamic workplace that is diverse, inclusive and welcoming. As an award-winning organization for its employment and diversity and inclusivity practices, the City is focused on providing its employees with a thriving professional environment that leverages flexible work arrangements, a family-focused benefits package emphasizing work-life balance, learning and growth opportunities, and a place where collaboration and teamwork are valued.

Excellence demands brilliant personalities, visionary thinking and a passion for public service. Vaughan is your place to grow.

Position Overview

The Systems Analyst/Project Leader (AMANDA) supports the City’s internal departments in the use of AMANDA, the City’s enterprise case management platform for permits, licenses, inspections, by-law enforcement, development planning, service requests and online payments. AMANDA is used by more than 600 staff across 20+ departments through the AMANDA Back Office, and by residents and businesses through the City’s AMANDA Portals. In an operational role the successful candidates will resolve AMANDA functional and technical issues, configure folders, processes, workflows, fees and merge documents, implement system processes, procedures and functionality, carry out business analysis and end-user training and perform root cause analysis on issues. In collaboration with the software vendor and internal technical teams, the successful candidates will provide system support, security and user administration, problem management and resolution, performance optimization, coordination of system patches/fixes, upgrades and new releases, support of integrations with other City systems, maintain documentation, and provide end-user support.

Qualifications and Experience

• Experience configuring and supporting AMANDA 7 or higher is required

• University degree in Computer Science or suitable equivalent

• Minimum of five (5) years’ experience in the field of Information Systems including (2) years of systems analysis and project management responsibilities

• Experience with SQL and Oracle databases, including writing queries, scripts and data corrections

• Experience supporting AMANDA Portal or similar public-facing online services, including online applications, payments and single sign-on

• Experience supporting application integrations to AMANDA (e.g., GIS/ArcGIS, mobile inspection, payment gateways, electronic plan review, JD Edwards)

• Experience with web development and scripting (HTML, JSP, JavaScript/Groovy)

• Experience with using IT Help Desk software such as ServiceNow

• Experience in application support including liaising with internal clients and external consultants

• Experience preparing test plans, coordinating user acceptance testing and supporting production deployments

• Experience working with MS products including (Windows, Office and Teams)

• Strong organizational, multi-tasking, and time-management skills

• Professional demeanor and presence

• Knowledge of municipal licensing, permitting and development approval processes is an asset

• Experience with Crystal Reports, SQL-based reporting or data analytics tools is an asset

• Experience administering Apache Tomcat, Java/OpenJDK application servers and Windows Server is an asset

• Knowledge of application security practices, including access governance, patching and vulnerability remediation, is an asset

• Experience with FME or other ETL/data migration tools is an asset

Please note that only candidates selected for interviews will be contacted.

The City of Vaughan is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The City of Vaughan is also committed to providing accommodations for people with disabilities. Please contact humanresources@vaughan.ca if you require an accommodation, and we will work with you to meet your needs.