Jobs in Canada

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Added 1 hour ago
GC
Senior Cyber Defense Operations Analyst
Game Companies
Vancouver, BC
- Full-time
Keep Epic’s networks, hardware, and people safe from security risks. Install security measures and operate software to protect systems and information infrastructure, including firewalls…
Added 4 hours ago
GC
Senior Cyber Defense Operations Analyst
Game Companies
Montreal, QC
- Full-time
Keep Epic’s networks, hardware, and people safe from security risks. Install security measures and operate software to protect systems and information infrastructure, including firewalls…
Added 5 hours ago
M
Senior HRBP
Mecka
Remote, Canada
- $130,000 to $170,000 CAD / year
- Full-time
- Remote
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 5 hours ago
Engineering Manager, Quality & Developer Experience - LUS
Lyft
Montreal, QC
…We're not just a technology provider: we build the software and hardware, and in many cities we run the operations that make urban micromobility work at…
Added 5 hours ago
Q
Connectivity Systems Engineer, Senior Staff
Qualcomm
Toronto, ON
- Full-time
…develop, simulate, and/or validate systems-level software, hardware, architecture, algorithms, and solutions that enables the development of cutting-edge technology. Qualcomm Systems…
Added 7 hours ago
BI
Senior Research Operations Specialist
Behaviour Interactive
Montreal, QC
- Full-time
As a Senior Research Operations Specialist, you will be the backbone of our user research practice across several live games, ensuring that playtests and research activities run smoothly,…
Added 7 hours ago
AC
Senior Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Position: Senior Product Development Engineer – Liquid Cooling for Front-End I/O Connectors
Added 7 hours ago
AC
Senior Product Development Engineer – Liquid Cooling
Amphenol Communications Solutions
Markham, ON
- Full-time
Position: Senior Product Development Engineer – Liquid Cooling for Front-End I/O Connectors
Added 8 hours ago
SN
Deskside Technician II
Stefanini North America and APAC
Toronto, ON
- Full-time
Deliver hardware/software troubleshooting and break-fix services consistent with luxury retail brand standards
Added 9 hours ago
KP
Electrical Engineering Co-Op - Strong C Programming
KPM Power Inc
Canada
- $27.2 CAD / hour
- Full-time
Assist with embedded C firmware configuration, debugging, and updates under the direction of senior engineers.
Added 9 hours ago
Installation Technician
ASSA ABLOY
Toronto, ON · Etobicoke, ON
…to advance up our career ladder, from Service Technician to Senior Technician and beyond. Your professional aspirations are our…
Added 10 hours ago
MS
Mid-Senior ServiceNow Developer
MSZ Systems
Toronto, ON
- Contract
Job Description – Mid-Senior ServiceNow Developer
Added 11 hours ago
Test and Integration Technician (Afternoons)
L3Harris Technologies
ON · Waterdown, ON
Execute the integration process by configuring software, calibrating hardware, and conducting comprehensive functional tests on sophisticated electro-optical imaging systems
Added 11 hours ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
Magna New Mobility is also creating advanced software solutions that integrate with next-generation hardware. Our software is a core driver - turning our hardware into smart, integrated…
Added 11 hours ago
AG
IT Support Technician
Artemis Gold - Blackwater Project
Prince George, BC
- Other
Ability to maintain high levels of performance over 12-hour shift
Added 11 hours ago
BS
Senior Design Quality Engineer - Electrophysiology
Boston Scientific
Montreal, QC
- Full-time
This hybrid role is preferably based in Montreal, Canada, with on-site presence required at least three (3) days per week
Added 11 hours ago
Electro-Mechanical Technician (Weekend Shift)
L3Harris Technologies
ON · Waterdown, ON
Investigate and resolve assembly level defects by collaborating with senior technicians and engineers, contributing to continuous product development and process improvement
Added 11 hours ago
Test & Integration Technician (Weekend Shift)
L3Harris Technologies
ON · Waterdown, ON
Execute the integration process by configuring software, calibrating hardware, and conducting comprehensive functional tests on sophisticated electro-optical imaging systems
Added 12 hours ago
NV
Program Manager, Manufacturing & NPI
North Vector Dynamics Inc.
Calgary, AB
- Full-time
…You’ll work side by side with technicians, design engineers, and senior leadership, and your work will define how North Vector Dynamics delivers hardware as we…
Added 12 hours ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)
Added 12 hours ago
AC
Ingénieur logiciel embarqué senior
Amaris Consulting | Part of Mantu
Brossard, QC
- Full-time
Vous soutiendrez différents projets grâce à votre expertise en tant que Ingénieur logiciel embarqué senior
Added 13 hours ago
Full Stack Software Developer - Engineered Arts
Opportunities with AppDirect's Advisor Partners (Recruitment as a Service)
Montreal, QC
You're a mid-to-senior full stack developer with a strong backend focus who thrives building reliable, scalable cloud software. You've shipped production features across APIs, data layers,…
Added 13 hours ago
CG
Senior Full-Stack Engineer
Coates Group
Toronto, ON
- Full-time
…engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered…
Added 14 hours ago
VS
Ops NPI Project Manager
VIAVI Solutions
Ottawa, ON
- Full-time
…calibration procedures traceable to national standards, and software-hardware integration that must be validated as a system before any instrument ships. These are not products where…
Added 14 hours ago
B
Senior ServiceNow Developer (SAM/HAM)
BeachHead
Toronto, ON
- Contract
Working with one of our top financial clients, this role calls for a Senior ServiceNow Developer (SAM/HAM) to support the ongoing development and enhancement of a ServiceNow platform, with…

Closed listing

Manager, Service Desk

Windsor, ON, N9A 4K7, Canada

Department: Information Technology Union: Non-Union Position Status: Regular Full-Time Job Code: NU0375 Grade/Class: NU13 Number of Positions: 1 Rate of Pay: $121,335.12 - $147,484.23 annually Hours of Work per Week: 35 hours Shift Work Required: No · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Department: Information Technology Union: Non-Union Position Status: Regular Full-Time Job Code: NU0375 Grade/Class: NU13 Number of Positions: 1 Rate of Pay: $121,335.12 - $147,484.23 annually Hours of Work per Week: 35 hours Shift Work Required: No
Job type: Full-time
Closing date: Dec 21, 2026
Positions available: 1
Posting language: English
Posted: Sep 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Why Windsor?

Forward. Together. - Discover a career that connects purpose with possibility. At the City of Windsor, our employees thrive in a collaborative environment that values organizational excellence, community impact, and offers competitive benefits that supports professional growth. Located in Southwestern Ontario on the banks of the Detroit River and Lake St. Clair, Windsor is just minutes from downtown Detroit, Michigan and the north shores of Lake Erie, which is home to over 25 local wineries, craft breweries and distilleries. Windsor boasts world class entertainment, state-of-the-art facilities, iconic food, temperate climate, magnificent waterfront parks & gardens and an innovative workforce with demonstrated capacity in automotive, advanced manufacturing, transportation, life sciences, education and tourism. With affordable living, a diverse community, and a growing economy, Windsor offers a lifestyle as fulfilling as the work we do. Come join a team that reflects the city it serves.

Job Title: Manager, Service Desk
Job Posting Number: 2026-0351
Posting Type: Internal and External
Posting Period: Wednesday, September 23, 2026 at 8:30 a.m. to Tuesday, September 29, 2026 at 4:30 p.m.
Department: Information Technology
Union: Non-Union
Position Status: Regular Full-Time
Job Code: NU0375
Grade/Class: NU13
Number of Positions: 1
Rate of Pay: $121,335.12 - $147,484.23 annually
Hours of Work per Week: 35 hours
Shift Work Required: No

Duties and Responsibilities:

Reporting to the Senior Manager/Deputy CIO – Technology, Strategy & Operations, this position will be responsible for:

Strategic leadership, management, and continuous improvement of the Service Desk, ensuring the delivery of high quality technology support services across all City facilities, including administration offices, operation facilities, community centres, libraries and other municipal locations;
Response for overall end user technology support services, including incident management, service request fulfillment, desktop computing, mobile devices, printing services, endpoint technologies, and frontline application support;

Accountability for service desk operations, including intake, prioritization, escalation, resolution, communication, and follow up of technology incidents and service requests;
Establishing, monitoring, and reporting on service delivery goals, key performance indicators, service level targets, customer satisfaction metrics, and operational performance measures;
In conjunction with the rest of the IT management team, development and implementation of service management processes, standards, procedures, and best practices to ensure consistent, effective, and customer focused support services;
Collaborating with IT leadership to establish technology support standards, policies, lifecycle strategies, and service delivery frameworks that align with corporate objectives;
Performing trend analysis, problem identification, and service performance reviews to improve customer experience, reduce recurring issues, and identifying opportunities for proactive service improvements;
The governance and administration of the corporate inventory of end user technology assets, including hardware, software, peripherals, and associated lifecycle management processes;
The planning, administration, and monitoring of budgets and reserve funds related to end user computing, technology support services, and lifecycle replacement programs;
Establishing and maintaining corporate technology standards related to end user devices, peripherals, software, and support services;
Providing leadership and direction to the Service Desk division through the Supervisor of Service Desk, supporting a team consisting of Tier 1 Service Desks and Personal Computer Analysts responsible for delivering technology support services across the corporation;
Fostering positive working relationships with internal clients, external vendors, stakeholders, and fellow staff while promoting a customer service focused culture;
Directing designated staff, including matters related to recruitment, training, attendance and performance; participating in appropriate budget preparation and monitoring; maintaining professional relations with the public and fellow staff; ongoing employee lost time review;
Performing Occupational Health & Safety duties as outlined in the Corporate Health & Safety Program;
Performing other duties as required.

Qualifications:

Must have a Master degree in Computer Science, Business Administration or Ontario Ministry of Education Equivalency and a minimum of four (4) years of experience in a technology services position;
OR Must have a University degree in Computer Science, Business Administration or Ontario Ministry of Education Equivalency and a minimum of six (6) years of experience in a technology services position;
OR Must have a Community College diploma in Computer Science, Business Administration or Ontario Ministry of Education equivalencies and have over ten (10) years of experience in a technology services position;
Must have the ability to travel to offsite locations in a timely and expedient manner as required. If method of travel is by vehicle a current valid and lawful driver’s licence is required in accordance with the Highway Traffic Act;
Must have managerial/supervisory experience demonstrating team leadership;
Must have experience writing business plans;
Must have extensive and demonstrable experience in the application of business and management principles to the use of computer technology;
Must be able to manage multiple projects at one time;
Must be able to manage and motivate a diverse staff of professionals;
Must be able to deal calmly and professionally with irate customers;
Must be able to interpret a complicated problem/solution and explain it in non-technical terms;
Must have good written and oral communication skills;
Should have knowledge of the Occupational Health & Safety Act, its Regulations and knowledge of the hazards associated with the work;
Will be required to complete and remain current as per the requirements of the Corporation’s Management Certificate Program;
Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset.

Physical Demands:

The physical demands analysis associated with this job indicates a medium level of work.
Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries.

The City of Windsor is an equal opportunity employer committed to fostering a workplace that reflects the diverse community we serve.

Note:

Only those applicants selected for an interview will be acknowledged
We offer a smoke-free and scent-safe office environment
Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.

In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

About employer

More about this job

Responsibilities

The Manager of the Service Desk is responsible for the strategic leadership and operational management of technology support services across all municipal facilities. This includes overseeing incident management, service request fulfillment, budget administration, and the professional development of the service desk team.

Requirements

Candidates must possess a degree or diploma in Computer Science or Business Administration combined with four to ten years of relevant experience depending on the education level. Strong managerial experience, project management skills, and the ability to travel to various municipal sites are required.

Skills

Strategic leadership
Service desk management
Incident management
Service request fulfillment
Budgeting
Team leadership
Business planning
Project management
Customer service
Communication skills
Occupational health and safety
Lifecycle management
Policy development
Vendor management
Performance management

Benefits

Competitive benefits
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Information Technology
Incident Management
Desktop Computing
Mobile Devices
Lifecycle Management
Budgeting
Strategic Leadership
Occupational Health & Safety
Project Management
Vendor Management
Performance Metrics
Business Planning
Hardware
Software
Peripherals
Art of Supervision

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Jobs in Canada