Windsor Police Emergency 911 Communicator
- Windsor, ON, Canada
Compensation: Approximately $45.00 per hour · Full-time
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Job details
- Pay
- Compensation: Approximately $45.00 per hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
WINDSOR POLICE SERVICE
announces openings for the position of
EMERGENCY 911 COMMUNICATOR
Compensation: Approximately $45.00 per hour
POSITION SUMMARY:
The Emergency 911 Communicator is a shift work position providing 24-hour coverage. The Communicator position consists of two roles; call-taking and dispatching. A call-taker is responsible for answering 911 and non-emergency phone calls and re-directing 911 emergency calls as required. The dispatch role is responsible for receiving and dispatching emergency and non-emergency calls for service to police field units and monitoring numerous radio channels.
RESPONSIBILITIES:
As 911 Communicator duties are a 24-hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office.
To apply for this position please upload your résumé and cover letter (must be in 1 file). This posting will close at 12:00 pm Friday October 30th, 2026.
ANY QUESTIONS OR INQUIRIES MAY BE MADE VIA EMAIL: humanresources@windsorpolice.ca All applications will be treated with the strictest of confidence.
We thank all applicants for their interest and advise that those selected for testing will be contacted by email.
Windsor Police Service is committed to a diverse and inclusive workplace reflective of the community we serve. Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).
WINDSOR POLICE SERVICE
announces openings for the position of
EMERGENCY 911 COMMUNICATOR
Compensation: Approximately $45.00 per hour
POSITION SUMMARY:
The Emergency 911 Communicator is a shift work position providing 24-hour coverage. The Communicator position consists of two roles; call-taking and dispatching. A call-taker is responsible for answering 911 and non-emergency phone calls and re-directing 911 emergency calls as required. The dispatch role is responsible for receiving and dispatching emergency and non-emergency calls for service to police field units and monitoring numerous radio channels.
RESPONSIBILITIES:
- Transmit information from the public to police.
- Monitor up to 33 radio channels and up to 6 computer screens for the purposes of receiving, prioritizing, coordinating, and relaying information to police units.
- Answer all emergency and non-emergency calls, using developed communication skills to coordinate sensitive situations.
- Receive information from the public and transmit information to be dispatched.
- Transfer and reroute calls as necessary.
- Possess a Grade 12 graduation diploma or equivalent, as recognized by the Ontario Ministry of Education, or completed post-secondary education at an accredited college or university as an adult student.
- Minimum of 6 months’ work experience to develop skills required to work in a team environment.
- Demonstrated interpersonal skills and ability to be assertive and respectful when dealing with the public.
- Ability to react quickly and calmly during intense and stressful situations.
- Must have a strong sense of urgency.
- Must be able to type minimum of Net 40 WPM and pass CritiCall Testing.
- Previous experience working in a telecommunications or call centre environment would be an asset.
- Ability to communicate in a second language would be considered an asset.
- Proficiency in the 10-Code and phonetic alphabet would be considered an asset.
- APCO Public Safety Telecommunicator Course, Canada and NENA Telecommunicator Core Competencies Course would be considered an asset.
As 911 Communicator duties are a 24-hour operation, this is a shift work position requiring successful applicants to work all shifts of days, afternoons, and midnights in office.
To apply for this position please upload your résumé and cover letter (must be in 1 file). This posting will close at 12:00 pm Friday October 30th, 2026.
ANY QUESTIONS OR INQUIRIES MAY BE MADE VIA EMAIL: humanresources@windsorpolice.ca All applications will be treated with the strictest of confidence.
We thank all applicants for their interest and advise that those selected for testing will be contacted by email.
Windsor Police Service is committed to a diverse and inclusive workplace reflective of the community we serve. Appropriate accommodations will be provided upon request throughout the hiring process as required under the Accessibility for Ontarians with Disabilities Act (AODA).
More about this job
Responsibilities
Answer emergency and non-emergency calls, gather and relay information, and transfer or reroute calls as needed. Dispatch and coordinate calls for service to police field units while monitoring radio channels and computer screens.
Requirements
Applicants must have a Grade 12 diploma or equivalent, or qualifying post-secondary education, and at least six months of work experience. They must demonstrate strong interpersonal and communication skills, remain calm and assertive under pressure, type at least 40 net words per minute, pass CritiCall testing, and complete background and psychological assessments.
Skills
- Emergency Call-Taking
- Police Dispatch
- Radio Monitoring
- Call Prioritization
- Information Coordination
- Public Communication
- Interpersonal Skills
- Assertiveness
- Calmness Under Pressure
- Urgency
- Typing
- Teamwork
- 10-Code
- Phonetic Alphabet
Visa sponsorship
Not detected in the job text
Categories
- Government & Public Sector
- Security & Safety
- Customer Service & Support
Keywords
- Emergency 911
- Non-Emergency Calls
- Call-Taking
- Police Dispatch
- Police Field Units
- Radio Channels
- Computer Screens
- Call Prioritization
- Information Coordination
- Call Transfer
- Call Rerouting
- CritiCall Testing
- Net 40 WPM
- 10-Code
- Phonetic Alphabet
- APCO Public Safety Telecommunicator Course
- NENA Telecommunicator Core Competencies Course
- Telecommunications
- Call Centre
- Shift Work
- Background Investigation
- Psychological Assessment