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City of Winnipeg

Strategic Support Supervisor

Winnipeg, MB, Canada

Job type: Full-time
Apply by: Oct 12, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Recruitment Details

Strategic Support Supervisor

Department: Assessment & Taxation

Designated Work Location: 457 Main Street Hybrid with designated work location

Position Type: Permanent, Full-time

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: UNDER REVIEW W.A.P.S.O. Grade 4 (Schedule A-1); $85,834.69 to $115,293.49 W.A.P.S.O. Grade 4 (Schedule A-2) ¿ $85,834.69 to $115,293.49

Employee Group: W.A.P.S.O

Posting No: 127438

Closing Date: October 12, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available ; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, consideration will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general direction of the Manager of Data and Strategic Support, the Strategic Support Supervisor leads the Strategic Support Branch, supports the Departmental Management Team, and helps integrate strategic support activities across the Department. The role advances continuous improvement through the implementation of the department¿s quality management system, quality audits, strategic planning, change management, data-sharing agreements, and FIPPA administration, while working closely with operational divisions to provide effective departmental support.

As The Strategic Support Supervisor, You Will

Coordinate the planning framework, defining the organization plans, and guiding the preparation of the strategic plan for Department Management Committee (DMC) approval.
Provide quality expertise to the Department through organizing and conducting quality audits and statistical analysis.
Provide general supervision of Strategic Support staff.
Manage Customer Service information portals and data sharing agreements
Responsible for administering the Freedom of Information and Protection of Privacy Act (FIPPA) and serving as the Departmental FIPPA Coordinator
Take on leadership roles in change management and/or process improvement projects.

Your Education And Qualifications Include

A Bachelor's degree in Statistics, Mathematics, Economics, Commerce/Business Administration, Public Administration, Computer Science, or another closely related discipline with coursework or demonstrated focus in data analysis, strategic planning, quality management, or business process improvement.
A recognized certificate in Quality Management is required. Certification or training in ISO 9001, change management (such as ADKAR), real property assessment, or accreditation with the Association of Assessing Officers of Manitoba would be considered assets.
A minimum of four years' experience in strategic planning, quality management, continuous improvement, business process analysis, program or project coordination, data/statistical analysis, or a closely related operational support function.
Experience applying statistical methods to analyze data, develop or evaluate performance measures, assess data quality, or support operational decision-making.
Experience coordinating quality-management activities, including process documentation, internal audits, corrective actions, or continuous-improvement initiatives.
Experience providing work direction, coaching, performance feedback, or formal supervision to staff.
Experience in a municipal government, property assessment, taxation, or another regulated public-sector environment would be considered an asset.
Knowledge of the application of statistical concepts, analysis, and methodologies.
Knowledge of the application of quality concepts and methodologies.
Knowledge of continuous improvement principles and concepts.
Knowledge of the theory and practical application of real property assessment.
Strong interpersonal skills, including communication (both oral and written), presentation, facilitation and collaboration skills.
Ability to work under stressful conditions.
Ability to establish and maintain relationships with a variety of individuals and organizations to facilitate information exchanges.
Knowledge of research techniques.
Ability to make sound judgments and recommendations.
Strong ability to use computer applications such as statistical tools (SPSS), word processing (Word), advanced spreadsheets (Excel), presentation (PowerPoint),database products, graphics, and research tools.
Knowledge of program design and evaluation of change management strategies.
IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions Of Employment

The successful candidate must maintain legal eligibility to work in Canada. If the successful candidate possesses a work permit, it is their responsibility to ensure the permit remains valid.
A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense.

How To Apply

APPLY ONLINE, including all documentation listed below:

Current resume (Required).
Applications submitted without REQUIRED documentation will not be considered.
Your application documents must clearly indicate how you meet the qualifications of the position.*

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/ . For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311 .

Position Reports To: Manager of Data and Strategic Support Services

*In accordance with Article 4, an employee who enters the bargaining unit on or after the date of ratification [October 29, 2020] shall be placed on Schedule A-2

Employees of the bargaining unit who are on Schedule A-2 at the time of ratification will continue to be paid in accordance with Schedule A-2.

Employees of the bargaining unit who are on Schedule A-1 at the time of ratification will continue to be paid in accordance with Schedule A-1 until they are the successful applicant to a position at a higher Administrative Salary Level (Grade) or they (or the Association on their behalf) initiate a successful reclassification to a higher Administrative Salary Level (Grade) in which case they will be placed on Schedule A-2 and subsequently follow article 25-2 (Position Evaluation - Treatment of Incumbents).

Only candidates selected for interviews will be contacted.

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More about this job

Responsibilities

Lead the Strategic Support Branch and support departmental management through strategic planning, quality management, audits, statistical analysis, and continuous improvement. Supervise staff, manage customer service information portals and data-sharing agreements, administer FIPPA, and lead change-management or process-improvement projects.

Requirements

Requires a bachelor's degree in a relevant discipline and a recognized certificate in Quality Management, along with at least four years of relevant experience. Candidates should have experience with statistical analysis, quality-management activities, and staff direction or supervision, as well as strong communication, research, judgment, and computer application skills.

Skills

Strategic Planning
Quality Management
Statistical Analysis
Continuous Improvement
Business Process Analysis
Quality Auditing
Change Management
Data Quality Assessment
Performance Measurement
Staff Supervision
FIPPA Administration
Data-Sharing Agreements
Research
Communication
Facilitation
Microsoft Excel

Benefits

Employer-Paid Benefits
Dental Care
Vision Care
Pension Plan
Maternity and Parental Leave
Education and Training Opportunities
Staff Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Strategic Planning
Quality Management
ISO 9001
ADKAR
Statistical Analysis
SPSS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Data Analysis
Performance Measures
Data Quality
Quality Audits
Corrective Actions
Continuous Improvement
Business Process Analysis
Change Management
Program Design
Program Evaluation
Real Property Assessment
Property Taxation
FIPPA
Data-Sharing Agreements
Customer Service Information Portals
Research Techniques
Database Products
Public Administration
Municipal Government

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