Treatment Coordinator Orthodontics

Position Type:

Permanent Full-Time (40 hrs/week)

Location:

Edmonton, Alberta

Language:

English

About the Company

We specialize in orthodontics and pediatric dentistry, offering personalized and comprehensive care for patients of all ages. Our dedicated team of registered specialists uses cutting-edge technologies to create treatment plans tailored to support optimal dental health, function, and aesthetics. From early-age pediatric dental care to orthodontic solutions, we collaborate closely with patients and their families to promote long-term oral well-being and provide confident, beautiful smiles. We are committed to fostering a welcoming, supportive environment where patients feel at ease and well-informed throughout their dental journey.

About this Role

If you are looking for a long-term position as an Orthodontic Treatment Coordinator in progressive, state-of-the-art Orthodontic/Dental offices. We are looking for a Full-Time Orthodontic Treatment Coordinator, approximately 32-40 hours/week. The successful applicant must be self-motivated, organized, detail oriented, caring and a compassionate individual to connect with team members, parents and patients. It is also important that this person possesses a positive attitude with professional commitment and is friendly and out-going in a team-oriented environment.

Requirements: (The applicant must meet the following requirements)

• High School diploma
• Must be computer proficient and learn new software easily (software used in our office are Ortho2 Edge and Curve Hero)
• Previous experience in customer service or office administration is an asset. 
• Ability to present treatment plans and finalize financial arrangements
  
• Ability to work with a large team  
• Be proactive 
• Ability to work in a fast paced environment 
• Ability to adapt to change and a growing practice 
• High level of organization and attention to detail 
• Excellent communication and customer service skills
• Proficient in English 
• Willingness to be cross trained in other areas of the clinic
• Must be willing to travel between different office locations 

Responsibilities and Duties

• Taking diagnostic pictures 
• Explaining orthodontic treatment and appliances to patients and parents
• Setting up financial contracts and payment plans
• Address patient questions and concerns
• Follow up with patients and insurance companies 
• Be proficient working with different insurance companies 
• Be well versed in our billing process and cost of procedures, treatments and consultations 
• Review Treatment Coordinator statistics and reports 
• Work in partnership with the Financial Coordinator to help patients initiate treatment
  

Qualifications and Skills

• Minimum education: High School Diploma 
• Customer service and consultation experience is an asset
  
• Previous experience working in an orthodontic office or a dental office (preferred but not required)
  

This position offers:

• State of the art offices (5 locations)
• Professional clinical team
• Full-Time hours 32-40 hours/week
• Pay based on experience

Benefits:

• Free Uniforms
• Benefit Package
• Vacation Pay
• Bonus Pay

Candidates must be legally eligible to work in Canada