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Added 4 hours ago
Purchasing Analyst
Aston Carter
Cambridge, ON
Contract
Establish logistics and delivery schedules, monitor progress, and proactively contact internal stakeholders and suppliers to resolve delivery or quality problems.
Added 10 hours ago
Customer service representative- Sales Operations
Kruger Inc.
Montreal, QC
Full-time
…between planned and requested production to the production planner, ensuring order revisions and/or cancellations are processed in an accurate and timely manner, advising customers of…
Added 15 hours ago
Materials Planner
Dawn Staffing Solutions Inc
Leamington, ON
Full-time
Our Windsor- Essex, ON based food manufacturing client is looking for the Materials Planner for their facility.
Added 15 hours ago
Bilingual Production Planner
Nice/SpeakerCraft Audio Solutions
Dorval, QC
Full-time
The Production Planner is responsible for developing and maintaining production plans that align customer demand, inventory availability, material requirements, and production capacity.…
Added 16 hours ago
RME Planner
JLL
Burnaby, BC
Full-time
The RME Planner will work with network the Enterprise Asset Management (EAM) team as well as the Reliability Manager to maximize material handling equipment uptime for Operations…
Added 18 hours ago
Demand Planner
Auxly Cannabis
Toronto, ON
$80,000 to $90,000 CAD / year
Based out of Auxly Toronto, we are currently looking for a Demand Planner ready to take the next step in their career and join our Supply Chain Team. Reporting to the Director, Supply…
Added 19 hours ago
Transportation Planner
Passport Trucking Inc.
Vaughan, ON
Full-time
We are seeking a highly organized and detail-oriented Transportation Planner (Dispatcher) to coordinate transportation and logistics operations within our supply chain. Hours would be…
Added 19 hours ago
Planificateur production
ACCENT-FAIRCHILD GROUP
Montreal, QC
Full-time
We are seeking an experienced Production Planner to manage day-to-day production planning at our high-capacity manufacturing facility that operates 36 injection machines running on a…
Added 20 hours ago
Production Planner
Nice Group
Dorval, QC
Full-time
The Production Planner is responsible for developing and maintaining production plans that align customer demand, inventory availability, material requirements, and production capacity.…
Added 20 hours ago
Buyer/Material Planner
Shearer's Foods
Guelph, ON
Full-time
Added 20 hours ago
Demand Planner
Auxly
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Based out of Auxly Toronto, we are currently looking for a Demand Planner ready to take the next step in their career and join our Supply Chain Team. Reporting to the Director, Supply…
Added 20 hours ago
Process Planner
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
Full-time
Reporting to the Process Planner Team Lead, we are hiring a Process Planner to support accurate manufacturing planning, production data integrity, and the timely release of process plans.…
Added 20 hours ago
Logistics Planner
Brenntag
Brampton, ON · Canada / Brampton
Full-time
Post-secondary education in Business, Supply Chain, Logistics, Transportation, or a related field preferred.
Added 21 hours ago
Production Planner
Cronos Group
Collingwood, ON
Full-time
If you are analytical, detail-oriented, and a natural problem-solver, then this is the job for you! As the Supply Chain Planner you will be responsible for analyzing supply chain data to…
Added 21 hours ago
Logistics Planner
XTL TRANSPORT INC.
Toronto, ON · Etobicoke, ON
Full-time
4. Trace status of shipments and provide information back to Shipper Logistics Planner as needed
Added 21 hours ago
Planning Superintendent
Baffinland
NU · Broughton Island, NU
Full-time
Added 21 hours ago
Logistics Planner
XTL Transport, Logistics, Distribution
Toronto, ON
Full-time
4. Trace status of shipments and provide information back to Shipper Logistics Planner as needed
Added 21 hours ago
Process Planner
Toronto, ON · Scarborough, Ontario
Full-time
Reporting to the Process Planner Team Lead, we are hiring a Process Planner to support accurate manufacturing planning, production data integrity, and the timely release of process plans.…
Added 22 hours ago
Production Planner
Leonardo DRS
Bedford, QC
Full-time
Reporting to the Director, Business Operations, the Planner is responsible for end-to-end planning, scheduling, and execution control for production build orders and repair and overhaul…
Added 1 day ago
convention and special events planner
Apex Kosher Catering
Toronto, ON · North York, ON
Full-time
Added 1 day ago
Maintenance Planner
Aliaxis
Clarkson, ON · CA - Clarkson - Plant (EXT)
Full-time
…with water and energy. We are currently seeking a Maintenance Planner to join our team at our manufacturing facility in Mississauga,…
Added 1 day ago
Maintenance Planner
IPEX Group
Clarkson, ON · CA - Clarkson - Plant (EXT)
Full-time
…with water and energy. We are currently seeking a Maintenance Planner to join our team at our manufacturing facility in Mississauga,…
Added 1 day ago
Planificateur(trice) de la Demande Senior - Senior Demand Planner
Groupe Touchette
QC · Ville Saint-Laurent, QC
Full-time
…applications. In this context, we are looking to welcome a Demand Planner who combines strong planning expertise with proven experience in SAP IBP to support this transition and elevate the…
Added 1 day ago
Auto Body Repair Planner (Vaughan)
Assured Automotive
Vaughan, ON
Full-time
The Repair Planner’s primary responsibility and accountability includes providing an exceptional and successful customer experience while consistently completing accurate collision…
Added 1 day ago
Protein Procurement Manager
Fuze HR Solutions
Brantford, ON
$63,000 to $83,000 CAD / year
Full-time
Partner with the Demand Planner to understand and plan for long-term requirements.

City Wide Facility Solutions

Account Manager - Facility Solutions Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 17, 2026

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Original job description

City Wide Facility Solutions - Toronto is growing again and actively seeking an Account Manager (Facility Solutions Manager) for the GTA.

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

The City Wide Toronto office is located at 16 Four Seasons Place, Suite 203AT, Toronto, ON M9B 6E5. This position will require travel to the office location and within the geographic service area including most of the GTA, including Toronto, Vaughan, Woodbridge, Brampton, Mississauga, Oakville, etc.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, preparing and presenting pricing proposals, procuring and maintaining supplies for clients, and ensuring high client satisfaction. Travel to customer locations is a key aspect of this job, so a well-maintained vehicle is a must. Competitive base salary based on experience and an uncapped commission structure!

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

2+ years outside B2B account management experience, building maintenance and/or understanding of the trades is preferred, but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

City Wide Facility Solutions offers a competitive compensation and commission plan.

Responsibilities

The Facility Solutions Manager is responsible for managing client relationships, ensuring service quality, and driving sales growth within an assigned territory. They oversee contractor performance, negotiate contracts, and coordinate service strategies to maintain high client satisfaction.

Requirements

Candidates should have at least 2 years of outside B2B account management experience and a proven track record in client retention. Strong communication skills, proficiency in CRM software, and the ability to travel daily to client locations are required.

Skills

B2B account management
Client retention
Sales
Contract negotiation
Facility management
Quality control
Relationship building
CRM software
Microsoft Office
Strategic planning
Team supervision
Problem solving
Communication
Time management
Logistics management

Benefits

Competitive base salary
Uncapped commission structure

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B
Facility Solutions
Client Retention
Sales
Contract Negotiation
CRM
Microsoft Office
Quality Control
Building Maintenance
Field Support
Logistics
Strategic Planning
Team Leadership
Customer Service
Outside Sales
Operations Management
Compliance
Janitorial Services
Business Development

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