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Added 1 hour ago
Counter Sales Representative
Bumper To Bumper Auto Parts
Shediac, NB
Full-time
We are looking for someone seeking exciting new opportunities as Counter Sales Representative for our thriving team in Shediac, NB. The successful person will be an energetic, customer…
Added 2 hours ago
Counter Sales/Warehouse Associate
Sonepar
Winnipeg, MB
An opportunity for career development across many business departments within our organization.
Added 2 hours ago
Customer Sales Representative
Midas - Edmonton 5392
Edmonton, AB
$18 to $25 CAD / hour
Other
Perform sales through continuously creating sale opportunities to reach goals; such as, giving our customers advice on products and services or utilizing promotions.
Added 3 hours ago
Sales & Marketing Co-op - Winter Term
O'Regan's Automotive Group
Halifax, NS
Internship
Create bills of sale for units sold at other dealerships.
Added 3 hours ago
Counter Sales Representative
Bumper to Bumper Canada
Shediac, NB
Full-time
We are looking for someone seeking exciting new opportunities as Counter Sales Representative for our thriving team in Shediac, NB. The successful person will be an energetic, customer…
Added 4 hours ago
Customer Service Representative (Bilingual French/English)
Wolters Kluwer
Toronto, ON · North York, ON
Full-time
Answer questions about terms of sale and product information.
Added 4 hours ago
Seasonal Client Ambassador - Upper Canada Mall
Hillberg & Berk
Newmarket, ON
Contract
…you have a learning mindset, would like to pursue growth and development in your career and want to work for a business with an authentic motivation to do good in the communities we serve,…
Added 4 hours ago
Senior Representative - Outside Sales
Wesco
Richmond, BC
Full-time
As a Senior Representative - Outside Sales, you will be responsible for developing new prospects and interacting with assigned customers to increase sales and margin of the Company's…
Added 5 hours ago
Bilingual Customer Service Representative
Beyond Bilingual Inc.
Laval, QC
Contract
Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)
Added 9 hours ago
Cashier/Customer Service Representative
Kent Building Supplies
Riverview, NB
Part-time
…strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores,…
Added 9 hours ago
Retail Sales Representative
Acosta
Charlottetown, PE
Part-time
We are looking for a results-oriented Sales Representative to support and grow our business with clients in the mass retail and retail store sectors.
Added 9 hours ago
Sales Director, Inside Sales
Clover
Mississauga, ON
Full-time
…Inside Sales Representatives, driving revenue growth, pipeline development, and overall sales performance. This is a hands-on player-coach role that combines frontline leadership with…
Added 10 hours ago
Cashier/Customer Service Representative
J.D. Irving, Limited
Riverview, NB
Part-time
…strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores,…
Added 10 hours ago
Retail Sales Representative
Acosta
Saint-Jérôme, QC
Full-time
We are currently recruiting for a results-oriented Retail Representative to represent our clients.
Added 11 hours ago
Sales Director, Inside Sales
Fiserv
Mississauga, ON
Full-time
…Inside Sales Representatives, driving revenue growth, pipeline development, and overall sales performance. This is a hands-on player-coach role that combines frontline leadership with…
Added 22 hours ago
Head Office Sales Representative
Canadian Timberframes Ltd.
Golden, BC
Full-time
Maintain reporting sources for developing prospective customers, database development and for information to determine their potential.
Added 2 days ago
Chemicals sales representative
G&J Resources Inc
Markham, ON
Full-time
Consult with clients after sale to provide ongoing support
Added 24 days ago
Field Representative - Alcoholic Beverages
Acosta
Toronto, ON · Scarborough, ON
Full-time
We recognize our associates are the foundation of our success. That’s why we prioritize your growth, development, and well-being to help you reach your full potential. With programs…
Added 3 days ago
Responsable, ventes et éducation, Sephora Collection, Est du Canada
sephora.com
Montreal, QC
Full-time
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Added 2 months ago
Salesperson
Machinery Masters Inc.
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Machinery Masters is looking for skilled and reliable machine sale representatives to join our driven team. You’ll play a critical role in our commitment to outreach, providing machine…
Added 9 days ago
Retail Sales Representative
Acosta
Saguenay, QC · Chicoutimi, QC
Full-time
We are looking for a results-oriented Sales Representative to support and grow our business with clients in the mass retail and retail store sectors.
Added 9 days ago
Retail Sales Representative
Acosta
Levis, QC
Full-time
We are looking for a results-oriented Sales Representative to support and grow our business with clients in the mass retail and retail store sectors.
Added 2 days ago
Revenue Collection Officer
Government of Manitoba
Winnipeg, MB
Other
We want our employees to thrive and grow, and are committing to investing in their development. We offer multiple avenues of support such as inhouse training, educational assistance and…
Added 21 days ago
Seasonal Client Ambassador - Hillcrest
Hillberg & Berk
Richmond Hill, ON
Contract
…you have a learning mindset, would like to pursue growth and development in your career and want to work for a business with an authentic motivation to do good in the communities we serve,…
Added 4 days ago
Représentant(e) du service à la clientèle (Temps partiel) / Customer Service Representative (Part Time)
Best Buy Canada
Canada
Part-time
You’ll love it here! We are hiring immediately for a customer service representative (cashier), which we call an omni-channel specialist at Best Buy. As a customer service representative…

City Wide Facility Solutions

Account Manager - Facility Solutions Manager

Remote, Canada

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Sep 17, 2026

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Original job description

City Wide Facility Solutions - Toronto is growing again and actively seeking an Account Manager (Facility Solutions Manager) for the GTA.

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

The City Wide Toronto office is located at 16 Four Seasons Place, Suite 203AT, Toronto, ON M9B 6E5. This position will require travel to the office location and within the geographic service area including most of the GTA, including Toronto, Vaughan, Woodbridge, Brampton, Mississauga, Oakville, etc.

The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, preparing and presenting pricing proposals, procuring and maintaining supplies for clients, and ensuring high client satisfaction. Travel to customer locations is a key aspect of this job, so a well-maintained vehicle is a must. Competitive base salary based on experience and an uncapped commission structure!

What you will do...

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide facility solutions and/or products.
Formulate and manage an effective service strategy and schedule tailored to each client.
Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
Promote the sale of, procure, and monitor supplies for clients.
Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Schedule each non-routine activity in client facilities using Outlook.
Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

2+ years outside B2B account management experience, building maintenance and/or understanding of the trades is preferred, but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

City Wide Facility Solutions offers a competitive compensation and commission plan.

Responsibilities

The Facility Solutions Manager is responsible for managing client relationships, ensuring service quality, and driving sales growth within an assigned territory. They oversee contractor performance, negotiate contracts, and coordinate service strategies to maintain high client satisfaction.

Requirements

Candidates should have at least 2 years of outside B2B account management experience and a proven track record in client retention. Strong communication skills, proficiency in CRM software, and the ability to travel daily to client locations are required.

Skills

B2B account management
Client retention
Sales
Contract negotiation
Facility management
Quality control
Relationship building
CRM software
Microsoft Office
Strategic planning
Team supervision
Problem solving
Communication
Time management
Logistics management

Benefits

Competitive base salary
Uncapped commission structure

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B
Facility Solutions
Client Retention
Sales
Contract Negotiation
CRM
Microsoft Office
Quality Control
Building Maintenance
Field Support
Logistics
Strategic Planning
Team Leadership
Customer Service
Outside Sales
Operations Management
Compliance
Janitorial Services
Business Development

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