Relationship-Focused Role
About The Role
We are seeking a proactive, relationship-driven
Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.
This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.
Key Responsibilities
- Serve as the primary point of contact for assigned commercial accounts
- Build strong, long-term client relationships through regular communication and site visits
- Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
- Manage service performance, quality control, and issue resolution
- Conduct routine inspections to ensure work meets contract standards
- Proactively identify client needs and recommend additional services or improvements
- Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
- Track client feedback, follow up on concerns, and ensure timely resolution
- Assist with contract renewals, scope adjustments, and account retention efforts
- Maintain accurate documentation, reports, and communication logs
What Success Looks Like
- Clients feel supported, heard, and confident their facilities are being well managed
- Issues are resolved quickly and professionally - often before the client has to ask
- Service partners clearly understand expectations and deliver consistent quality
- Accounts are retained, strengthened, and expanded over time
Ideal Candidate Profile
- Experience in project management, property management, account management, or service operations
- Strong organizational and multitasking skills
- Comfortable managing multiple client accounts and service providers simultaneously
- Excellent communication skills; written, verbal, and face-to-face
- Professional, dependable, and solutions-oriented
- Comfortable working independently in the field and collaborating with a team
- Detail-oriented with strong follow-through
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.
What We Offer
- Competitive base compensation with performance incentives
- Ongoing training and support
- Clear expectations and structured processes
- Opportunity to grow within a stable, relationship-driven organization
- A role where your work directly impacts client satisfaction and retention
Why This Role Matters
This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.
Requirements
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
- 2+ years track record of success in a client retention role, with goals and metrics to support
- Highly detail-oriented and excellent follow-through on commitments
- Positive and outgoing personality; great at building relationships
- Strong planning and organizational skills, detail-oriented and multitasking
- Must have a proactive approach, be innovative, and strive for continuous process improvement
- Excellent verbal and strong written English communication skills
- Proficient in Microsoft Office and knowledge of CRM database
- Proficiency in using a smartphone and laptop
- Ability to travel on a daily or nightly basis to client locations locally
- Ability to work within a flexible schedule
- Valid BC's Driver's License and a vehicle
- The candidate will be able to handle on-call emergencies
- Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems
Compensation: $25 per hour + bonuses.
City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.
Benefits
Medical insurance after the probation period.
$300 per month car allowance.
