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Added 11 mins ago
BI
Customer Service Representative
BEHLEN Industries LP
Brandon, MB
- Full-time
Reporting to the Customer Service Manager, our Customer Service Representative is knowledgeable about AG Products as well as pre-engineered steel building systems; supporting and working…
Added 11 mins ago
PR
Lenovo Assisted Sales Representative
Premium Retail Services
Mississauga, ON
- Part-time
Are you ready to turn your passion for tech into a thrilling career opportunity? As a Lenovo Assisted Sales Representative, you're about to embark on an adventure that's as exhilarating as…
Added 2 hours ago
PA
Customer Service Representative
PAL Airlines
St. John's, NL
- Full-time
Job Posting Title Customer Service Representative
Added 2 hours ago
AS
Field Service Representative (FSR) - Trenton
AirPro SAR Services Inc.
Trenton, ON
- Full-time
We’re currently looking for a Field Service Representative (FSR) to join our growing team. You’ll be the critical link between AirPro and the customer, helping ensure fleet readiness at the…
Added 2 hours ago
PA
Customer Service Representative
PAL Airlines
Wabush, NL
- Full-time
…experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced…
Added 3 hours ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.
Added 3 hours ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, Arthur St W location.
Added 3 hours ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 3 hours ago
AM
Pre-Planning Director
Arbor Memorial Inc.
AB · Edmonton, AB
- Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 3 hours ago
ME
Customer Service Representative
McDougall Energy Inc.
Strathroy, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Strathroy, Centre Road location.
Added 3 hours ago
GB
Inside Sales/Warehouse Support
Gentek Building Products - Canada
Sudbury, ON
- $24 to $27 CAD / hour
- Full-time
As a Branch Inside Sales Support /Warehouseperson Representative, you are an essential part of the Gentek team. You will make sure our customers get the products and/or information they…
Added 3 hours ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Burford, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Burford Ontario location.
Added 3 hours ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Burlington, ON
- Full-time
Passion for customer care demonstrated in previous professional experiences and a strong discipline for working in a customer-centric service organization. Experience in business…
Added 4 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
Added 4 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Venture Media
Vancouver, BC
- From $60,000 CAD / year
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.
Added 4 hours ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking a motivated, customer-focused Junior Technical Sales Representative to support business growth by developing new customer relationships, managing existing accounts, and…
Added 4 hours ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
…behavioral consistency. Unlike traditional software backend testing, success here requires validating probabilistic systems through score distributions, cohort-level behavior, thresholds,…
Added 5 hours ago
FLAGMAN
RailWorks
Chatham-Kent, ON · Chatham, ON
…Rules (CROR), General Engineering Instructions or equivalent, Customer Safety Instructions, Engineering Track Standards or equivalent, and PNR company policies and procedures throughout the…
Added 5 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
Added 7 hours ago
Operations Supervisor
David's Bridal
Edmonton, AB
…schedule, gain hands-on leadership experience, and help drive store success by supporting a high-performing team and delivering outstanding customer experiences every…
Added 7 hours ago
Operations Supervisor
David's Bridal
Vaughan, ON
…schedule, gain hands-on leadership experience, and help drive store success by supporting a high-performing team and delivering outstanding customer experiences every…
Added 9 hours ago
A
Service Manager
ABB
Mississauga, ON
- Full-time
Demonstrated success building, coaching, and developing high-performing teams in a customer-focused environment.
Added 9 hours ago
X
Sales Development Representative (Hybrid) (Toronto)
Xe.com
Toronto, ON
- Full-time
The Role. TheSales Development Representative (SDR) is an early-career opportunity focused on generating early-stage demand and introducing potential corporate clients to Xe’s FX and…
Added 9 hours ago
CC
Entry Level Suspension Technician
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
…personal development, and future opportunities. Our continued success thrives on the attraction and retention of spirited people who share our passion for customer…
Added 10 hours ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
…profitability of current accounts as well as to develop profitable new customer business and meet or exceed assigned quotas for revenue and new accounts. The CDM Combo will have…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Mar 25, 2027
Posting language: English
Posted: Sep 26, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with independent providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a successful record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Routine Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Client Feedback
Service Scheduling
Maintenance And Repair
Facilities Systems
Troubleshooting
Microsoft Office
CRM Database
Smartphone
Laptop
On-Call Emergencies
BC Driver's License

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