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Added 4 mins ago
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
BC
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 4 mins ago
Field Technical Service Representative (Full Time Seasonal)
Best Buy Canada
Vancouver, BC
Full-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 4 mins ago
Supervisor Court Administration & Judicial Support
The Government of Nova Scotia
Halifax, NS
The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and accessible administration of justice, including court…
Added 4 mins ago
Représentant de service technique/Field Service Representative
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Mont-Saint-Hilaire, QC · (HE)Remote_QC_Mont-Saint Hilaire
Full-time
Are you ready to power up your career with Hitachi Energy? We are seeking a dynamic and skilled Field Service Representative to join our team. This role offers the chance to work on…
Added 19 mins ago
Lifecycle Marketing Manager
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Added 19 mins ago
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…valve automation solutions, along with proven experience in technical sales and a strong dedication to delivering exceptional customer…
Added 32 mins ago
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Added 33 mins ago
Quality Management Technician II
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Department: Public Works and Environmental Service
Added 1 hour ago
Executive Director
Witset First Nation - HR
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…organizations, coordinates specialized legal, financial and technical advice, and supports the preservation and revitalization of Wet'suwet'en culture, traditions, and language across all…
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The Bilingual Customer Service Representative is the primary contact between Belimo Customer Service and our external customers. This position provides timely responses to customer…
Added 1 hour ago
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Conduct and/or review area or corridor-specific technical transportation network studies, feasibility studies or other transportation-related studies.
Added 1 hour ago
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Carry out and/or review area or corridor-specific technical transportation network studies, feasibility studies or other transportation-related studies.
Added 1 hour ago
Customer Service Representative - Renforth & Rathburn, Mississauga (30 hrs/week)
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Have strong technical skills and the ability to promote digital and self-service banking options to our customers
Added 1 hour ago
AVP Unified Digital
Manulife
Toronto, ON · Waterloo, ON
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…performance outcomes that improve customer engagement, self-service, and business…
Added 1 hour ago
Technical Customer Service
Kelly Services (Canada), Ltd.
Toronto, ON · North York, ON
$25 to $28 CAD / hour
Contract
Kelly Services' has partnered with a client in North York, ON to recruit for a contractual role of Customer & Technical Support Representative
Added 1 hour ago
Technical Customer Support Representative
Abacus Service Corporation
Toronto, ON · North York, ON
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2+ years of experience in technical support, desktop support, field service, IT support, or a similar technical role.
Added 1 hour ago
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ANDRITZ
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Project Manager I - FTT
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Vancouver, BC · Greater Vancouver, BC
$91,840 to $137,760 CAD / year
Temporary
…Nation-specific approaches. The role provides strategic oversight and technical direction for projects of high impact, risk and complexity that are highly visible and sensitive in…
Added 2 hours ago
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The Sales Representative is responsible for the profitable growth and defense of the Mobil brand across industrial and commercial sectors. Our success is built on strong partnerships with…
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Proven experience in reviewing and summarizing technical quality requirements and contractual specifications
Added 2 hours ago
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Mississauga, ON
$47,000 to $57,000 CAD / year
Full-time
2 to 5 years of experience in sales, customer service, inside sales, application engineering, engineering support, or another customer-facing technical role
Added 2 hours ago
QA/QC Coordinator
SGS
Delta, BC
$24 to $26 CAD / hour
Full-time
Proven experience in reviewing and summarizing technical quality requirements and contractual specifications
Added 2 hours ago
Ready-Mix Supervisor
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City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Mar 25, 2027
Posting language: English
Posted: Sep 26, 2026

Apply About employer

Applications open in a new tab.

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with independent providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a successful record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Routine Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Client Feedback
Service Scheduling
Maintenance And Repair
Facilities Systems
Troubleshooting
Microsoft Office
CRM Database
Smartphone
Laptop
On-Call Emergencies
BC Driver's License

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