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Added 9 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
…with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers…
Added 9 mins ago
D
Specialist, Quality & Risk Management
Deloitte
Toronto, ON
- Full-time
Drive continuous improvement initiatives to enhance the quality, efficiency and effectiveness of the business process, systems, and operations.
Added 9 mins ago
NC
Advisor, People Case Management
Newmont Corporation
Vancouver, BC
- $85,400 to $142,400 CAD / year
- Full-time
The Vancouver Hub is Newmont’s Canadian regional office, home to corporate teams supporting our operations in British Columbia and across the Americas. Located in downtown Vancouver, our…
Added 9 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Burnaby, BC
- $18.25 to $19 USD / hour
- Part-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 9 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Vaughan, ON
- $17.6 to $21 USD / hour
- Full-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 10 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…materials by running/programming machines to perform the proper operations and by reading and interpreting…
Added 10 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Mississauga, ON
- $17.6 to $21 USD / hour
- Full-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 10 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Delta, BC
- $18.25 to $19 USD / hour
- Part-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 10 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 10 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Calgary, AB
- Full-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 10 mins ago
SL
Retail 3rd Key Supervisor
Samsonite Latinoamérica
Burnaby, BC
- $18.25 to $21 USD / hour
- Full-time
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and…
Added 11 mins ago
Management and Sales Trainee
Sherwin-Williams
Courtenay, BC
…store. Through the course of the program, you will learn all operations, clients, and internal strategy, allowing you to understand the significant part you’ll play in the team’s success.…
Added 11 mins ago
C
Lead, Design Systems & Design Operations
CIBC
Toronto, ON
- Full-time
…goals with confidence. As the Lead, Design Systems & Design Operations, you'll shape and evolve design systems and design operations across CIBC Investor’s Edge and broader Wealth digital…
Added 11 mins ago
B
Associate General Counsel, Capital Markets
BMO
Toronto, ON · FCP
- Full-time
Advanced knowledge of legal & regulatory requirements and the operations of single and multiple complex business group(s).
Added 11 mins ago
B
Personal Banker Associate
BMO
Montreal, QC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Added 27 mins ago
RB
Senior Manager, Software Development
Royal Bank of Canada
Toronto, ON
- Full-time
ClientLink is a mission-critical wealth management platform that supports portfolio accounting, investment operations, and client servicing across the enterprise. As part of our strategic…
Added 27 mins ago
AT
Class 1 Truck Driver - Long Haul
Arrow Transportation Systems Inc.
Edmonton, AB
- Full-time
In Business since 1919 and still growing, Arrow Transportation is an Industry Leader with a diverse platform of Triaxle, Super B and Specialized equipment work, operating Regionally within…
Added 27 mins ago
OW
Oliver Wyman - Associate/Engagement Manager - Insurance & Asset Management
Oliver Wyman Group
Toronto, ON
- Other
Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in…
Added 27 mins ago
M
Producer
Marsh
Toronto, ON
- Other
Genuine curiosity and eagerness to understand clients’ business operations, industry challenges, and strategic priorities to better tailor solutions.
Added 27 mins ago
M
Producer
Marsh
Calgary, AB
- Other
Genuine curiosity and eagerness to understand clients’ business operations, industry challenges, and strategic priorities to better tailor solutions.
Added 39 mins ago
DG
Cleaning Supervisor(Overnight)
Dexterra Group
Saskatoon, SK
- Full-time
Be #1 on day 1 by joining an industry leader.
Added 39 mins ago
G
Gestionnaire adjoint/Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
…activement la marque auprès des clients et des employés. En tant que leader, vous jouez un rôle essentiel pour exécuter la stratégie du magasin, atteindre les objectifs de rendement et…
Added 39 mins ago
NG
Senior Mine Engineer
New Gold Inc.
Kamloops, BC
- Full-time
Coeur Mining is a growing, all-North American precious metals producer with seven operations: the Las Chispas silver-gold mine and Palmarejo gold-silver complex in Mexico, the Rochester…
Added 39 mins ago
G
Gestionnaire adjoint/Assistant Manager - Carrefour Laval
Gap
Laval, QC
- Full-time
…activement la marque auprès des clients et des employés. En tant que leader, vous jouez un rôle essentiel pour exécuter la stratégie du magasin, atteindre les objectifs de rendement et…
Added 40 mins ago
TU
Senior Finance Manager
The University of British Columbia
Vancouver, BC
- $9,599.75 to $14,385.5 CAD / month
- Full-time
…patent and legal expenses. The Senior Manager manages financial operations and staff and leads improvements to financial systems, reporting processes and resource…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 13, 2027
Posting language: English
Posted: Oct 15, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and overseeing facility services, service providers, and quality. Resolve issues, conduct inspections, identify additional client needs, and support renewals, retention, and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a track record of success in client retention; building maintenance or facilities management experience is preferred but not required. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally, work a flexible schedule, and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Performance Incentives
Ongoing Training And Support
Medical Insurance
Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Smartphone
Laptop
Maintenance And Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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