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Added 20 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Full-time
Added 20 mins ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Brockville, ON
- Full-time
Added 20 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Kelowna, BC
- Full-time
Added 20 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 20 mins ago
WC
(CAN) Pharmacy Assistant
Walmart Canada
Leduc, AB
- Full-time
Added 50 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Brockville, ON
- Part-time
Added 50 mins ago
GF
Corporate Account Manager - Toronto or Southwestern ON
GoodLife Fitness
London, ON
- Full-time
The Corporate Account Manager role is responsible for generating revenue for GoodLife Fitness by establishing new business-to-business partnerships within an assigned territory for GoodLife…
Added 1 hour ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
Added 1 hour ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Added 1 hour ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Added 2 hours ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
Added 3 hours ago
CR
Project Manager – Asset Preservation
COGIR Real Estate
Brossard, QC
- Full-time
Added 3 hours ago
TS
Customer Service Specialist
TCL Supply Chain (Supply Chain)
Acheson, AB
- Temporary
Primary point of contact with customer in regards to operational performance (in conjunction with account manager)
Added 3 hours ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Remote, Canada
- $90,000 to $110,000 CAD / year
- Full-time
- Remote
Added 3 hours ago
IG
Account Manager
Insight Global
Toronto, ON
- $80,000 CAD / year
- Full-time
- 3-5 years of Account Management, Customer Success, Client Services, Sales Support, or Inside Sales experience.
Added 3 hours ago
BV
Talent Acquisition & HR Manager
Big Viking Games
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Added 4 hours ago
GC
Senior Accountant
GPI Chartered Professional Accountants
Fernie, BC
- Full-time
Audits of not-for-profit societies and trust-account reports
Added 5 hours ago
WC
Customer Service Manager
Walmart Canada
Grand Falls-Windsor, NL
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 5 hours ago
NM
Shop Foreperson
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Added 5 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Estevan, SK
- Full-time
Added 5 hours ago
P
GTM Strategy & Operations Manager
Pakfactory
ON · Markham, Ontario
- Full-time
Added 5 hours ago
CC
Manager, Business Development - Western Canada
Compass Canada
Calgary, AB
- Full-time
Added 5 hours ago
CC
Regional Retail Marketing Manager
Compass Canada
Toronto, ON
- Full-time
Added 5 hours ago
TW
Wealth Compliance Officer
Thrive Wealth Management
Regina, SK
- Full-time
Added 6 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
AB · Edmonton, AB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 15, 2027
Posting language: English
Posted: Oct 17, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and overseeing service quality, scheduling, inspections, and issue resolution. Coordinate service providers, identify opportunities to improve or expand services, and support contract renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, along with strong organization, communication, relationship-building, and follow-through skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel locally on a flexible schedule, hold a valid BC driver's license and have a vehicle, and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Janitorial Services
Handyman Services
Landscaping
Maintenance And Repair
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Account Growth
Customer Feedback
Issue Resolution
Microsoft Office
CRM Database
Smartphone
Laptop
On-Call Emergencies
Building Systems
Troubleshooting
Client Communication
Service Scheduling

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