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Added 52 mins ago
V
Senior Roster Coordinator South and East Region
VMCH
Mulgrave, NS
- Full-time
Lead the Rostering team. Maintain accurate rosters to meet client needs.
Added 1 hour ago
MS
Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
The Onboarding Project Manager will be part of the U.S. Public Equity Solutions group within the Morgan Stanley at Work organization. U.S. Public Equity Solutions service group is…
Added 2 hours ago
BC
Moncler Team Lead - Yorkdale Shopping Centre, Toronto
BoF Careers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client…
Added 2 hours ago
CO
Manager, Talent Acquisition
Capital One
Toronto, ON
- Full-time
Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience…
Added 2 hours ago
BT
Manager, Private Enterprise Services
Baker Tilly Canada
Peterborough, ON
- Full-time
Collaborate with Partners and the client service team to plan, execute, and complete a wide range of review engagements, compilation engagements, and tax engagements for owner-managed…
Added 2 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
The Culinary Manager provides strategic leadership through influence rather than direct authority, assisting in developing culinary standards, training programs, menu innovation,…
Added 2 hours ago
UO
Manager, School of Pharmaceutical Sciences
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Client Service Orientation: Help or serve othe
Added 2 hours ago
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
Le rôle du spécialiste – service à la clientèle est de fournir un soutien quotidien axé sur la clientèle à des clients et à des groupes de concessionnaires particuliers qui font affaire…
Added 2 hours ago
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
…clients à optimiser leurs processus, à améliorer leur expérience client et à atteindre de meilleurs…
Added 3 hours ago
A
Gestionnaire de performance, Québec city
AutoTrader.ca
Quebec, QC
- Full-time
…clients à optimiser leurs processus, à améliorer leur expérience client et à atteindre de meilleurs…
Added 3 hours ago
A
Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
Le rôle du spécialiste – service à la clientèle est de fournir un soutien quotidien axé sur la clientèle à des clients et à des groupes de concessionnaires particuliers qui font affaire…
Added 4 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Through the application of appropriate management techniques, the Project Manager will lead and manage the efforts of the Project Team to achieve the project's objectives and meet project…
Added 4 hours ago
SM
29954-RFR-DTS-071 – Project Manager
S M Software Solutions Inc
Winnipeg, MB
- Full-time
Through the application of appropriate management techniques, the Project Manager will lead and manage the efforts of the Project Team to achieve the project's objectives and meet project…
Added 4 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
Assist the Service Manager with client concerns.
Added 4 hours ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
Assist the Service Manager with client concerns.
Added 5 hours ago
J
Chargé de Programme en évènementiel
JPdL
Montreal, QC
- Full-time
Position: Program Manager in Events, Montreal, QC
Added 6 hours ago
AC
Senior Tax Manager
Accountor CPA
Calgary, AB
- Full-time
This is a hands-on leadership role for a technically strong tax professional who can manage client engagements, review complex corporate and personal tax files, oversee a team of…
Added 6 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 6 hours ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 6 hours ago
PR
Occupational Therapist (OT), HART Hub
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Jointly reporting to the PRHC Manager, Adult Outpatient Mental Health & Addiction Programs, and the Fourcast Addiction Services HART Hub Manager, the OT will work onsite at the Peterborough…
Added 6 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all…
Added 6 hours ago
CM
Executive Coordinator - Programs and Services
Canadian Mental Health Association
Guelph, ON
- Full-time
Reporting to the Manager, Governance and Administration, the EC – Programs & Services contributes to a collaborative, flexible, and solutions-focused team that adapts to shifting priorities…
Added 6 hours ago
CM
Support Coordinator (FACT)
Canadian Mental Health Association
Kitchener, ON
- Full-time
Flexible Assertive Community Treatment (FACT) is a recovery-oriented, evidence-based best practice. A FACT team is comprised of a multidisciplinary team of clinicians providing monitoring…
Added 6 hours ago
CM
Campaign Manager
Curiocity Media Group
Toronto, ON
- Full-time
The Campaign Manager is the operational backbone of a branded campaign at CMG Labs, owning it end-to-end from contract confirmation through post-campaign reporting. This role suits someone…
Added 6 hours ago
D
Culinary Operations Supervisor
Dexterra
Surrey, BC
- Up to $70,000 CAD / year
- Full-time
The Culinary Manager provides strategic leadership through influence rather than direct authority, assisting in developing culinary standards, training programs, menu innovation,…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating service providers across facility services. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
On-Call Emergencies
Client Feedback
Service Performance

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