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Added 32 mins ago
CO
Customer Service Representative
City of Summerside
Summerside, PE
- Part-time
Are you an energetic, positive, and reliable individual who thrives in a fast-paced, customer-focused environment? The City of Summerside is seeking enthusiastic and motivated Customer…
Added 47 mins ago
QR
Sales Representative
Quincaillerie Richelieu
Vancouver, BC
- Full-time
Your role will be to deliver an exceptional purchasing experience to our customers for all their MRO needs. As an integral part of the MRO team, you will be responsible for increasing sales…
Added 47 mins ago
QR
Warehouse Material Handler
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are currently seeking a Back Desk Customer Service Representative to support our warehouse and order desk operations. This role focuses on order processing, administrative support, and…
Added 47 mins ago
QR
Sales Representative - Retail
Quincaillerie Richelieu
Barrie, ON
- Full-time
We are seeking a driven and results-oriented Sales Representative to join our Barrie, ON team. This permanent full-time position will cover parts of the GTA and travel East as far as…
Added 47 mins ago
QR
Sales Representative - Panel
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative - Panel to join our Calgary Alberta branch.
Added 47 mins ago
QR
Sales Representative - Panel
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative - Panel to join our Calgary Alberta branch.
Added 47 mins ago
QR
Sales Representative - Retail
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are seeking a driven and results-oriented Sales Representative to join our team at Calgary Sales Exp. Retail. This permanent full-time position will work out of the Calgary office and…
Added 47 mins ago
QR
Sales Representative - Coatings
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are seeking a driven and results-oriented Sales Representative to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office and…
Added 47 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 47 mins ago
QR
Sales Representative
Quincaillerie Richelieu
Victoria, BC
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative to join our Victoria. BC branch.
Added 47 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 47 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Richmond, BC
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Industrial Sales Representative to join our Vancouver branch.
Added 47 mins ago
QR
Sales Representative
Quincaillerie Richelieu
Kelowna, BC
- Full-time
Richelieu Hardware is looking for a driven and customer-focused Outside Sales Representative to join our Kelowna branch.
Added 47 mins ago
QR
Sales Representative - Retail Saskatchewan
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Ability to work autonomously while being part of a team dedicated to providing the best customer experience.
Added 47 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are seeking a driven and results-oriented Outside Sales Representative to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office…
Added 47 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are seeking a driven and results-oriented Outside Sales Representative to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office…
Added 47 mins ago
QR
Sales Representative - Industrial
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
We are seeking a driven and results-oriented Outside Sales Representative to join our team at the Calgary, AB branch. This permanent full-time position will work out of the Calgary office…
Added 47 mins ago
QR
Industrial Outside Sales Representative – Panel Division
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Richelieu Hardware is currently seeking a driven and customer-focused Industrial Outside Sales Representative – Panel division to join our Moncton, New Brunswick branch.
Added 47 mins ago
QR
Specification Representative
Quincaillerie Richelieu
Rocky View No 44, AB · Rocky View County, Ouest du Canada
- Full-time
Richelieu Hardware is looking for a Specification Representative for Calgary, AB.
Added 47 mins ago
A
Customer Service Representative
Ardene
Laval, QC
- Full-time
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.
Added 47 mins ago
IF
310T / 310J Licensed Truck & Coach Diesel Mechanic/Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
…overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met. The 310T/310J Mechanic T4 works on assignments…
Added 47 mins ago
IF
310T or 310J Licensed Diesel Technician
Impact Fulfillment Services
Teeswater, ON
- Full-time
…overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met. The 310T/310J Mechanic T4 works on assignments…
Added 47 mins ago
IF
310T Diesel Mechanic
Impact Fulfillment Services
London, ON
- Full-time
…overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met. The T4 works on assignments requiring…
Added 47 mins ago
IF
310T Licensed Diesel Mechanic Technician
Impact Fulfillment Services
Guelph, ON
- Full-time
…overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met. The T4 works on assignments requiring…
Added 1 hour ago
RM
Truck Driver
Russel Metals
Red Deer, AB
- Full-time
Ensure professionalism at all times, as you are a representative of Russel Metals Inc.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating service providers across facility services. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
On-Call Emergencies
Client Feedback
Service Performance

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