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Added 2 mins ago
Industrial Systems Program & Performance Lead
Amrize
Edmonton, AB · AB · Calgary, AB
Reporting to the Manager, Industrial Systems Acceleration & Implementation, the Industrial Systems Program & Performance Lead plays a key role in accelerating the development,…
Added 2 mins ago
Change Control Manager
GRIFOLS, S.A.
Mississauga, ON
The Change Control Manager will perform technical management and supervision of change controls, including changes to processes, systems and technology, work roles, and organization…
Added 2 mins ago
E
Coordinator, Project Delivery
EPCOR
AB · Edmonton, Alberta
- Full-time
Reporting to the Manager, Project Delivery, this position is responsible for (but not limited to) the following:
Added 3 mins ago
NG
Learning and Development Specialist
NFI Group Inc.
Winnipeg, MB
- Full-time
As the Learning & Development Specialist, reporting to the Professional and Leadership Development Manager, you will work within the NFI Learning Institute to support the development and…
Added 3 mins ago
IG
Project Manager - Finance
Infotree Global Solutions
Montreal, QC
- Contract
- Bachelor’s or Master’s degree in Finance, Economics, Mathematics, Statistics, or a related field.
Added 3 mins ago
T
Construction Manager
Texcan
AB · Edmonton, AB
- Full-time
In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 3 mins ago
NP
Mechanical Drafter
NWI Precision
Toronto, ON · North York, ON
- $45,000 to $60,000 CAD / year
- Contract
Associate’s Degree in engineering technology or related technical field.
Added 3 mins ago
SP
Labour Relations Advisor
Surrey Police Service
Surrey, BC
- $115,640 to $136,047 CAD / year
- Full-time
…and Support Division. Reporting to the HR Advisory Services Manager, this role serves as a trusted advisor to management on a broad range of labour and employee relations matters within a…
Added 3 mins ago
TM
Engineering Manager - Calgary, AB
Tidewater Midstream and Infrastructure
Calgary, AB
- Full-time
Tidewater has an immediate opening for an Engineering Manager, reporting to the EVP, Midstream Operations. This is a full-time position based out of our Calgary head office. Its serves as…
Added 3 mins ago
P
Contract SCM Projects Contracts Advisors III
Petroplan
Calgary, AB
- Contract
Description: Reporting to the Manager, SCM Projects, the SCM Contracts Advisor is primarily responsible for the day-to-day post-award administration of assigned project contracts. The role…
Added 3 mins ago
CE
Buyer & Planner
Canadian Energy Services
Calgary, AB
- Full-time
…is located in Calgary, Alberta and reports directly to the Manager, Procurement. The ideal candidate will also have a willingness to work in a fast-paced oil and gas supply chain…
Added 18 mins ago
RC
Manager, KIMS
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Reporting to the Associate Director, International Programs and Operations, the Manager, KIMS Program provides operational leadership and implementation of strategic priorities established…
Added 33 mins ago
Shaft Engineer
JDS Energy & Mining
Saskatoon, SK
The individual appointed to this position will report directly to the Shaft Construction Manager. The Shaft Project Engineer will be responsible for supporting a variety of projects…
Added 33 mins ago
Partner Marketing Manager (Hybrid)
OpenTable
Toronto, ON
OpenTable is looking for a Partner Marketing Manager to turn strategic partnerships into repeatable, measurable growth for our restaurant business. Reporting to the Senior Director,…
Added 33 mins ago
IR
Specialist – Technical project integration
Innergex Renewable Energy Inc
Longueuil, QC
- Full-time
Coordinate technical reviews by SMEs within the Field Construction teams.
Added 33 mins ago
AN
Youth Development & Program Coordinator
Albion Neighbourhood Services
Toronto, ON
- Full-time
Reporting to the BGC Albion Manager, the Youth Development & Program Coordinator leads BGC Albion’s youth development work in four areas: career development, education supports, skill…
Added 33 mins ago
Youth Program Coordinator
Albion Neighbourhood Services
Toronto, ON
Reporting to the BGC Albion Manager, the Youth Program Coordinator coordinates and oversees daily after-school programming for youth, and provides direct, day-to-day supervision of the…
Added 33 mins ago
TA
Regional Vice President, Eastern Canada
Thorek/Scott and Partners
ON · Ontario, Canada
- Full-time
Our client is an established, independent Canadian wealth manager with a substantive national footprint. Currently experiencing sustained growth, the organization is seeking a Regional Vice…
Added 33 mins ago
CE
Account Executive
Carrier Enterprise Canada
AB · Alberta, Canada
- Full-time
…Executive will be comfortable with up to 80% plus time in the field and have a proven track record of success in HVAC…
Added 33 mins ago
LK
Interim Chief Information Security Officer
LHH Knightsbridge
Toronto, ON
- Contract
A master’s degree in information security, or other related field plus equivalent training and experience.
Added 33 mins ago
BC
Manager, Research & Development (R&D) Flatbreads and Breakfast
Bimbo Canada
Toronto, ON · Etobicoke, ON
- Full-time
The Manager, Research & Development (R&D), Flatbreads and Breakfast, leads the R&D function for tortillas, bagels and english muffins portfolio while directly owning and executing a…
Added 33 mins ago
TD
Professional Learning Leader (Permanent)
Toronto District School Board
Toronto, ON
- $98,343 to $117,999 CAD / year
- Full-time
Reporting to the Manager, Professional Learning, Training and Leadership Development, the Professional Learning Leader will contribute to the strategic planning and implementation of…
Added 33 mins ago
BC
Manager, Research & Development (R&D) Flatbreads and Breakfast
Bimbo Canada
Mount Hope, ON
- Full-time
The Manager, Research & Development (R&D), Flatbreads and Breakfast, leads the R&D function for tortillas, bagels and english muffins portfolio while directly owning and executing a…
Added 33 mins ago
OO
Lead, Integrated Campaigns and Activations (14-Month Fixed Term Contract)
OCS Ontario Cannabis Store
Toronto, ON
- Contract
Reporting to the Manager, Corporate Communications , the Lead, Integrated Campaigns and Activation is responsible for planning, leading and evaluating integrated, multi-channel campaigns…
Added 33 mins ago
RH
Purchasing Manager
Robert Half
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
We are seeking a Purchasing Manager to lead procurement activities for a fast-paced distribution environment. This role is responsible for managing supplier relationships, negotiating…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating service providers across facility services. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
On-Call Emergencies
Client Feedback
Service Performance

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