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Added 14 mins ago
QR
Responsable des succursales / Branch Manager Canada Quiz Room & Bomb Squad Canada
Quiz Room
Montreal, QC
- Full-time
…de poursuivre notre développement via l’amélioration de la performance de nos points de vente existants et via l’ouverture de nouveaux centres à travers le monde, en propre et en…
Added 1 hour ago
AC
Senior Manager, Supply Chain
Aston Carter
Markham, ON
- $170,000 to $225,000 CAD / year
- Full-time
Coordinate vendor data, manufacturing, inspection activities, logistics, and material deliveries to meet project milestones and site requirements.
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…fitness and wellness center, intramural sports activities, on-site cafeteria, and clean, state-of-the-art manufacturing facilities with outstanding safety records. We offer a great work…
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 3 hours ago
TT
Delivery Lead
TECH TALENTS AGENCY
Montreal, QC
- Full-time
…Delivery Managers.The role is suitable for an experienced Project Manager, Delivery Manager, or Head of Delivery Managers with a strong software development background who is ready to take…
Added 3 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 4 hours ago
CO
Manager, Talent Acquisition
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Manager, Talent Acquisition
Added 4 hours ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 4 hours ago
SE
Rebate Recovery Officer | Home Electrification
Smart Energy Group
Waterloo, ON
- Full-time
Reporting to the Collections Manager, you will be responsible for the successful lodgement of rebate claims, working closely with Finance, Operations, Sales, IT and relevant external…
Added 5 hours ago
XG
Mining Manager
Xtrava Group
ON · Ontario, Canada
- $150,000 to $250,000 CAD / year
- Full-time
The Mine Manager will be given considerable autonomy and will take ownership of operational performance while building strong relationships across the workforce, client and broader project…
Added 5 hours ago
SB
Project Manager
Sky Building Restoration
Oakville, ON
- Full-time
Sky Building Restoration Inc. is seeking a highly organized, experienced, and results-driven Project Manager to lead environmental remediation, abatement, emergency restoration,…
Added 6 hours ago
AS
IT Field Technologist
Abbotsford School District
Abbotsford, BC
- Full-time
The work involves the performance of a variety of technical tasks under limited supervision and in accordance with clearly established policies and procedures. Sound judgment is required in…
Added 6 hours ago
PG
Manufacturing Engineering Manager
Pangeo Group
Vaughan, ON
- $100,000 to $130,000 CAD / year
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. As Engineering Manager, you lead the Manufacturing Engineering function and carry full…
Added 6 hours ago
PG
Plant Manager-Manufacturing
Pangeo Group
Vaughan, ON
- $150,000 to $190,000 CAD / year
- Full-time
Project North PES is Pangeo's new aluminum die casting and machining plant in Vaughan, Ontario. The Plant Manager runs it, end to end. You own the safe, orderly, efficient operation of the…
Added 8 hours ago
PR
Physician Assistant, Emergency Department
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
…resource processes is provided by the Emergency Department Manager. The position works collaboratively with the Director, Emergency Department, Critical Care, Respiratory Services and…
Added 8 hours ago
PR
Occupational Therapist (OT), HART Hub
Peterborough Regional Health Centre
Peterborough, ON
- Full-time
Jointly reporting to the PRHC Manager, Adult Outpatient Mental Health & Addiction Programs, and the Fourcast Addiction Services HART Hub Manager, the OT will work onsite at the Peterborough…
Added 8 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
The Finance Manager, Operations is responsible for reviewing quarterly financial reports and analysis for the Finance & Audit Committee, ensuring stakeholders receive clear, accurate, and…
Added 8 hours ago
FO
Senior Manager, Client and Funding Services - Net Zero Acceleration
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Director, Client and Funding Services (CFS), the Senior Manager, CFS is responsible for functional and strategic leadership, planning activities and management of all…
Added 8 hours ago
CM
Executive Coordinator - Programs and Services
Canadian Mental Health Association
Guelph, ON
- Full-time
Reporting to the Manager, Governance and Administration, the EC – Programs & Services contributes to a collaborative, flexible, and solutions-focused team that adapts to shifting priorities…
Added 8 hours ago
Company Drivers Tank Division - QC - Days & Nights
Joseph Transportation Group
Montreal, QC
Added 8 hours ago
D
Culinary Operations Supervisor
Dexterra
Surrey, BC
- Up to $70,000 CAD / year
- Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 9 hours ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Full-time
…position is under the general supervision of the Assistant Manager of Technology and Information Services, but work is performed independently with minimal direction…
Added 9 hours ago
JR
restaurant manager
JKC Restaurants
Nicolet, QC
- Full-time
Added 9 hours ago
AC
Events Operator I
Aramark Canada
Vermilion, AB
- $15 to $18 CAD / hour
- Internship
…hostingpromotional events, and communicating marketing updates with site leadership and the District MarketingManager…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 23, 2027
Posting language: English
Posted: Oct 25, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating service providers across facility services. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM skills, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
On-Call Emergencies
Client Feedback
Service Performance

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