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Added 9 mins ago
Children's Early Years Pedagogical Leader - 12 Month
County of Wellington
Fergus, ON
This position reports to the Manager of Children’s Early Years Community Services and is responsible to support the increase of quality through capacity building in the early year’s sector…
Added 9 mins ago
WM
Licensed 310T Mechanic Afternoon Shift $10k sign on bonus
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 9 mins ago
PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
…vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive…
Added 9 mins ago
HP
Administration, Finance and Operations Coordinator
HR Project Partners Inc.
Labrador City, NL
- Full-time
…the Controller and functionally to the Branch – Operations Manager, the Administration, Finance and Operations Coordinator serves as the organizational hub that keeps the business running…
Added 9 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
…financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 9 mins ago
T
Trust Officer
TD
Windsor, ON
- Full-time
…planning and protection to provide highly personalized advice, solutions, and service to clients. Private Trust builds dynamic and long-lasting relationships with high-net-worth clients.…
Added 9 mins ago
MM
IAM RBAC Business Solution Analyst Lead
Marsh McLennan
Toronto, ON
- Full-time
Marsh is seeking an experienced IAM RBAC Business Solutions Lead to establish, own, and lead our enterprise-wide Role-Based Access Control (RBAC) function.
Added 9 mins ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
…testing, implementation, and business acceptance, ensuring that solutions meet intended business…
Added 9 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $112,006 to $149,341 CAD / year
- Full-time
…financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 9 mins ago
VC
Account Manager
VUMI Canada, Inc.
Markham, ON
- $55,000 to $64,000 CAD / year
- Full-time
VUMI Canada is looking for an experienced Account Manager to join its Sales team. This customer-facing position is responsible for managing relationships with brokers, advisors, insurance…
Added 9 mins ago
CB
Knowledge Management Lawyer
Cassels Brock & Blackwell LLP
Toronto, ON
- Full-time
Collaborating, and sometimes leading projects and be a change manager.
Added 9 mins ago
MC
Software QA Lead - HandyDART
MatchBox Consulting Group
New Westminster, BC
- Contract
Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology,…
Added 9 mins ago
BF
Financial Analyst – Permanent, FT, Day
Burnbrae Farms
Winnipeg, MB
- Full-time
The Financial Analyst will report to the Finance Manager (Western Canada) and be responsible for daily, weekly, monthly, annual reporting, building relationships and coordinating among…
Added 9 mins ago
ED
Manager, Customer Care Team - EN 936
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
…financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve…
Added 25 mins ago
L
Product Manager
LBMX
London, ON
- Full-time
…strong performance with a people-first culture. We believe in building meaningful careers, supporting work-life balance, and creating an environment where your contributions are valued and…
Added 25 mins ago
C
Associate, Commercial Banking - Bilingual
CIBC
Val-d'Or, QC
- Part-time
…providing transactional support for client specific financing solutions. This role will prepare you for a rewarding career as a Relationship Manager, Commercial Banking and strategic…
Added 25 mins ago
B
Systems Administrator - (Windows and Unix-Linux environments/ Automation/ AWS)
BMO
Toronto, ON · SCC
- Full-time
Develops, maintains, and supports automation solutions and scripting to streamline operational processes, reduce manual effort, and improve service reliability.
Added 25 mins ago
Senior Electrical Engineer
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…establish best practices, mentor others, and play a key role in building a high-performing engineering…
Added 25 mins ago
Senior Electrical Engineer
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Halifax, NS
…establish best practices, mentor others, and play a key role in building a high-performing engineering…
Added 25 mins ago
B
Information Security Advisor
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Toronto, ON · FCP
- Full-time
…internal and external stakeholders. Ensures that requirements and solutions align to a real business need, are approved by all relevant stakeholders, and meets essential information…
Added 25 mins ago
Senior Electrical Engineer
CBCL Limited
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…establish best practices, mentor others, and play a key role in building a high-performing engineering…
Added 40 mins ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Brampton, ON
- Full-time
The Site Superintendent will work closely with the Construction Manager and Project Management team to coordinate daily site operations, ensure safety compliance, and maintain project…
Added 40 mins ago
TS
Project Manager - Water/Wastewater Infrastructure
TalentSphere Staffing Solutions
Mississauga, ON
- Full-time
We have partnered with a leading General Contractor that is seeking an experienced Project Manager to join a high-performing construction team delivering complex infrastructure projects.…
Added 40 mins ago
DF
Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Added 40 mins ago
NP
Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
…team as an Integrated Talent Partner. Reporting to the Senior Manager, Integrated Talent, this role is ideal for a human resources generalist who enjoys partnering with leaders, supporting…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid British Columbia driver's license and a vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Communication
Planning And Organization
Multitasking
Maintenance And Repair
Troubleshooting
Microsoft Office And CRM

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Client Relationships
Facility Management
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
British Columbia Driver's License

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