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Added 7 mins ago
D
Senior Architectural Contract Construction Administrator
DIALOG
Prince George, BC
- Full-time
DIALOG is seeking an experienced Senior Architectural Contract Construction Administrator to provide site-based architectural leadership for the University Hospital of Northern British…
Added 7 mins ago
BG
Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Tecumseh, ON
- Full-time
Valid driver’s license with a clean driving record.
Added 7 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Egbert, ON
- Full-time
Manage winter control operations: Monitor conditions, coordinate winter deployments, and oversee contracted winter services to meet service levels and contract requirements.
Added 37 mins ago
EC
Property Manager – River Cree Ventures Limited Partnership (RCVLP) – Open Competition
Enoch Cree Nation
Spruce Grove, AB
- Full-time
…oversees partner relations, property maintenance, budgeting, contract administration, vendor management, and regulatory compliance while supporting the strategic goals of the…
Added 51 mins ago
Sales Support Manager - Montreal (m/f/d)
Nordex Group
Montreal, QC
Driving is an essential function of the job. Must possess a full valid driver's license and be insurable under our auto insurance policy. This position will be subject to periodic driver’s…
Added 51 mins ago
TO
Supervisor Roads - Temporary
Township of Springwater
Elmvale, ON · Midhurst, ON
- Full-time
Manage winter control operations: Monitor conditions, coordinate winter deployments, and oversee contracted winter services to meet service levels and contract requirements.
Added 1 hour ago
S
Alarms and Controls Technician- FT Perm- Goose Bay
Serco
Happy Valley-Goose Bay, NL
- Full-time
possession Of a valid NL Class S driver's license is required.
Added 1 hour ago
LS
MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Valid BC Class 5 Driver’s Licence with a clean dri
Added 1 hour ago
LS
CIVIL CONSTRUCTION PROJECT MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
…relationships. You will manage project planning, budgets, scheduling, contract administration and resource coordination, working closely with construction leaders, field teams, estimators,…
Added 1 hour ago
LS
LEAD ESTIMATOR
Landmark Solutions
Salmon Arm, BC
- Full-time
Strong ability to interpret drawings, specifications and contract requirements, prepare detailed estimates and assess commercial risks.
Added 1 hour ago
JT
Workforce Specialist, Job ID# 7079
JVS Toronto
Toronto, ON
- Full-time
Employment Type: Full-time – maternity leave coverage contract until March 31, 2027
Added 1 hour ago
CM
Registered Nurse
Canadian Mental Health Association- Peel Branch
Brampton, ON
- Contract
We're looking for a full-time contract Registered Nurse to join our Early Psychosis Intervention (EPI) Team!
Added 1 hour ago
CM
Addictions Support Worker
Canadian Mental Health Association- Peel Branch
Brampton, ON
- Contract
We're looking for a full-time contract Addictions Support Worker to join our Early Psychosis Intervention (EPI) Team!
Added 1 hour ago
BG
Parts Coordinator (Toronto Area)
Boyd Group Services
Toronto, ON
- Full-time
Added 1 hour ago
AC
Aircraft Maintenance Engineer – (CAT 19) - Structures
Air Canada
Dorval, QC
- Full-time
Carry out and certify sheet metal and composite repairs on Company and/or contract aircraft;
Added 1 hour ago
Warehouse Associate
Bureau Veritas
Timmins, ON
Must have a valid Class 5 BC Driver’s License or equivalent
Added 1 hour ago
WS
Engineering Co-op Student
Windsor Salt Ltd.
Windsor, ON
- Full-time
A G/G2 Driver's License is mandatory for this position
Added 1 hour ago
CL
Key Account Manager
Canadian Linen / Quebec Linge
Toronto, ON
- Full-time
Manage and communicate contract expiration dates (CXDs) for Key Account locations currently under contract with competitors to the Vestis/Canadian Linen Sales Organization and Operations…
Added 1 hour ago
FR
Account Manager
Foresight Recruitment Group
Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
Overseeing staffing, scheduling, operational performance, and contract compliance.
Added 1 hour ago
MP
Field Engineer - ICI Construction
Michael Page
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $80,000 CAD / year
- Full-time
…projects are delivered safely, efficiently, and in accordance with contract…
Added 1 hour ago
Mineral Development Engineer
Department of Energy and Mines
St. John's, NL
Experience in project management and/or contract administration
Added 1 hour ago
A
Senior Civil/Environmental Engineer - (building abatement)
AECOM
AB · Edmonton, Alberta
- $128,000 to $165,000 CAD / year
- Full-time
Preparation of project specifications, contract documents, construction packages, and construction cost estimates
Added 2 hours ago
GC
Personal Support Worker - Grey Gables (Permanent, Part-Time)
Grey County
Markdale, ON
- Part-time
Families, MOHLTC Inspectors, contract service providers
Added 2 hours ago
FP
Estimator
Fast Pace Employment
Toronto, ON
- Full-time
Mobility: Valid Ontario Driver’s License and access to a reliable vehicle for regular site visits.
Added 2 hours ago
US
Collingwood Driver Helper
UPS Supply Chain Solutions
Owen Sound, ON · CA - OWEN SOUND CENTER (ONOWE)
- Part-time
Meet UPS driver at the assigned local meet point

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid British Columbia driver's license and a vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Communication
Planning And Organization
Multitasking
Maintenance And Repair
Troubleshooting
Microsoft Office And CRM

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Client Relationships
Facility Management
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
British Columbia Driver's License

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