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Added 19 mins ago
Manager Audit Operations
IATA
Montreal, QC
will report to the Senior Manager, Audit Operations and be part of a dynamic
Added 19 mins ago
OT
Director, FICC, Global Trading – Total Fund Management
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
…reporting directly to the Managing Director of Global Trading. As manager of the FICC trading team, you will provide leadership and drive strategic decision making in collaboration with the…
Added 35 mins ago
PH
Unit Clerk - Correctional Health Services
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- Full-time
…rosters for staff picks and providing a completed copy to the Manager, ensuring absences are recorded on ward timesheets, ensuring appropriate documents are completed and forwarded as…
Added 1 hour ago
SU
Trade Supervisor, Steel (Afternoon Shift)
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North Vancouver, BC
- Full-time
…company standards. The position reports directly to an Area Manager and requires significant interaction with Trade…
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CC
Leadership Development Program (Canada)
Chick-fil-A Corporate Support Center
Mississauga, ON
- Full-time
As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at…
Added 1 hour ago
L
Manager, Asset Protection & Safety, Global Fulfillment | Brampton, Ontario
lululemon
Brampton, ON
- Full-time
The Manager, Health & Safety, Brampton owns the day to day execution of health and safety across the Brampton campus. This role is the safety authority at the campus, delivering the…
Added 1 hour ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
This role has a hybrid work schedule with an expectation of 2 to 3 days per week in the office.
Added 2 hours ago
TM
Manager Admin & Operations
Toronto Metropolitan University
Toronto, ON
- Full-time
The Image Centre is seeking a Manager, Administration and Operations. Working in close collaboration with the Director, this role will provide strategic and operational guidance to support…
Added 2 hours ago
A
Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
Accor
Toronto, ON
- Full-time
The Coordinator, People & Culture Hotel Operations will support the Corporate People & Culture Hotel Operations Team as a key coordinator and operational support for People & Culture…
Added 2 hours ago
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Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
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Toronto, ON
- Full-time
The Coordinator, People & Culture Hotel Operations will support the Corporate People & Culture Hotel Operations Team as a key coordinator and operational support for People & Culture…
Added 3 hours ago
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Reservation Agent - Internal Candidates Only
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Calgary, AB
- Full-time
Under the direction of the Front Office supervisor, Assistant Front Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and…
Added 3 hours ago
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Children’s Services Program Supervisor
Niagara Region
ON · Niagara, ON
- Contract
Reporting to the Manager Children’s Operations, the Children’s Services Program Supervisor is responsible for the delivery and administration of the Niagara Region’s Licensed Home Child…
Added 3 hours ago
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Hospitality F&B Assistant Manager
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Calgary, AB
- Full-time
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Added 3 hours ago
Product Manager, Regulatory
Robinhood
Toronto, ON
Within our Crypto Operations organization, our Robinhood Canada team is building the compliant foundation for bringing Robinhood's brokerage products to Canadian customers - crypto-asset…
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construction assistant manager
Habermehl Contracting Ltd.
Bedford, NS
- Full-time
Added 5 hours ago
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Family Practitioner/General Practitioner
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…work-life balance, and the backing of a highly experienced clinic manager and helpful office…
Added 5 hours ago
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restaurant assistant manager
Stacked
Port Hope, ON
- Full-time
Added 5 hours ago
S
restaurant assistant manager
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- Full-time
Added 5 hours ago
HM
Physical Medicine and Rehabilitation
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New Westminster, BC
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Dedicated clinic manager and HR director to assist with daily operations
Added 5 hours ago
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Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 5 hours ago
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Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
We’re looking for an Assistant Restaurant Manager who thrives in high-volume environments, leads from the floor, and partners closely with both the Restaurant General Manager and Kitchen…
Added 5 hours ago
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Family Practitioner/General Practitioner
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Langley (District), BC · City of Langley, BC
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…heart of downtown Langley with great physician support and office manager, maintaining the highest standards of patient care and professionalism. Our clinic is a full service family…
Added 5 hours ago
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Family Practitioner/General Practitioner
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- Full-time
Private physician office with 2 monitors and phone
Added 6 hours ago
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Personal Assistant
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Montreal, QC
- Full-time
Assist with office operations and coordinate external service providers when required.
Added 6 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid British Columbia driver's license and a vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Communication
Planning And Organization
Multitasking
Maintenance And Repair
Troubleshooting
Microsoft Office And CRM

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Client Relationships
Facility Management
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
British Columbia Driver's License

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