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Added 11 mins ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Corunna, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
CS
Collision tech
CARSTAR Shediac
Shediac, NB
- Full-time
…collaborative workplace. The company is committed to supporting professional growth and maintaining strong relationships with customers and industry…
Added 11 mins ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 11 mins ago
SC
HMR/Deli A La Carte - Clerk Home Meal Replacement
Safeway Canada
AB · Edmonton, AB
- Full-time
The Clerk HMR and ALC is responsible for carrying out the full range of duties of the position in a professional, responsible, accurate and timely fashion. The Clerk will deliver…
Added 11 mins ago
RG
Food & Beverage Team Member: Front of House Position
Royal Glenora Club
Edmonton, AB
- Full-time
Strong customer service and professional communication skills.
Added 40 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Vernon, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
This is a combined culinary, customer-service and vehicle-operation position. The employee must be capable of safely driving the food truck to approved locations and events while also…
Added 1 hour ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…Restaurant” as an Indigenous experience for our customers through a ‘customer comes first’ attitude by providing hands-on, timely quality service, exceptional value, and a superior…
Added 1 hour ago
GE
Reservation Agent - Internal Candidates Only
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…potential clients, while providing and exceptional level of service. To provide efficient and courteous service to each guest and operate according to the policies, procedures, quality…
Added 1 hour ago
GE
Event Centre - Food and Beverage Supervisor
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…to oversees all aspects of a events, including set-up, food service, bar service and controls while focusing on detail and quality presentation and customer service. Event Centre…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
GE
Pastry Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…you have the drive to excel passion for creating exceptional customer service and be a part of the leading gaming, entertainment & hospitality destination in Calgary, we would like to hear…
Added 1 hour ago
PC
National Account Manager
PIP Canada
Mississauga, ON
- Full-time
Foster collaboration across sales, marketing, product management, and customer service to align resources with account needs.
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Edmonton, AB
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Markham, ON
- Part-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…
Added 1 hour ago
Team Member
Poulet Rouge
Montreal, QC
✔ You have experience in customer service, ideally in a restaurant or fast-paced environment
Added 1 hour ago
Team Member
Poulet Rouge
Montreal, QC · Anjou, QC
✔ You have experience in customer service, ideally in a restaurant or fast-paced environment
Added 1 hour ago
EC
Service Advisor
East Court Ford Lincoln | #ECFord
Toronto, ON · Scarborough, ON
- Full-time
Role Description The Service Advisor is a full-time, on-site role based in Scarborough, ON, responsible for being the main point of contact between customers and the service department.…
Added 1 hour ago
MD
Corporate Tax Auditor - Revenue Tax Specialist or Revenue Tax Specialist Intermediate or Revenue Tax Specialist Senior
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…calls and emails. Specialists in this position will provide service to internal and external customers necessary to determine proper compliance with all provisions of the Minnesota Income…
Added 1 hour ago
WP
Manager, Parking and Commercial Operations
Westerner Park
Red Deer, AB
- Full-time
Reporting to the Chief Executive Officer (CEO), the Manager is accountable for revenue generation and profitability, customer experience, service delivery, staffing, systems, and continuous…
Added 1 hour ago
SH
Operations Coordinator
South Hall Banquet & Wedding Palace Ltd
Vancouver, BC
- Full-time
Strong communication and customer service skills.
Added 1 hour ago
AH
Office Coordinator
Assisting Hands of Ottawa
Ottawa, ON
- $22 to $26 CAD / hour
- Full-time
Support timesheet verification, attendance tracking, and service documentation.
Added 1 hour ago
KI
Intermediate Instrumentation and Controls specialist
Kleinfelder Inc
Calgary, AB · Edmonton, AB
- Full-time
Strong communication, collaboration, and customer service skills.
Added 2 hours ago
SS
OFA1 (Basic First Aid) Security Guard
Securiguard Services Ltd.
Vancouver, BC
- Full-time
Excellent customer service with a calm, professional approach.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and two years of success in a client-retention role, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training And Support
Medical Insurance After The Probation Period
Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Client Relationships
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Routine Inspections
Contract Renewals
Scope Adjustments
Customer Feedback
Issue Resolution
Janitorial Services
Handyman Services
Landscaping
Maintenance And Repair
Facilities Systems
Troubleshooting
Microsoft Office
CRM Database
Smartphone
Laptop
On-Call Emergencies
BC Driver's License
Client Site Visits

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