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Added 49 mins ago
SE
Heavy Equipment Transportation Driver
Superior Electrical Mechanical & Plumbing, Inc.
Canada
- Full-time
…California team is currently seeking an experienced Class A Driver to support our operations. This position is responsible for operating commercial vehicles to transport materials,…
Added 1 hour ago
Transit Operator
BC Transit
Victoria, BC
Minimum valid BC Class 5 driver's license or out of province equivalent
Added 3 hours ago
AT
Flatbed Company Driver
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St. John's, NL
- Full-time
We’re currently seeking a Company Driver in our Flatbed Division to join our team in Newfound land.
Added 3 hours ago
B
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Montreal, QC
- Full-time
…high-performance solutions tailored to the needs of our institutional and commercial…
Added 3 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
…Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer…
Added 5 hours ago
RP
Business Development / Sales Account Manager
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- Full-time
…experience, we provide high-quality solutions for residential, commercial, and industrial applications throughout Canada and the United…
Added 5 hours ago
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MatchBox Consulting Group
Vancouver, BC
- Full-time
…operations. Residential experience is an asset, but applicants from commercial buildings, hospitals, schools, airports, industrial facilities, or similar environments are encouraged to…
Added 5 hours ago
MC
Refrigeration Technician
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- Full-time
…(HVAC), refrigeration, sheet metal, and electrical services to commercial, industrial, and marine clients. With a strong presence in the region, Magnum Creek Cooling Ltd focuses on reliable…
Added 6 hours ago
GE
Driver - Front Load
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- Full-time
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Added 6 hours ago
ET
Fluid Pump Operator – Element Technical Services
Element Technical Services
Carlyle, SK
- Full-time
Comply with applicable legislation including safe operation, driver’s hours of service, occupational health and safety, transportation of dangerous goods, fatigue management
Added 6 hours ago
ET
Coil Tubing Operator – Element Technical Services
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Red Deer, AB
- Full-time
Added 6 hours ago
ET
Fluid Pump Operator – Element Technical Services
Element Technical Services
Red Deer, AB
- Full-time
Comply with applicable legislation including safe operation, driver’s hours of service, occupational health and safety, transportation of dangerous goods, fatigue management
Added 6 hours ago
ET
Fluid Pump Operator – Element Technical Services
Element Technical Services
Carlyle, SK
- Full-time
Comply with applicable legislation including safe operation, driver’s hours of service, occupational health and safety, transportation of dangerous goods, fatigue management
Added 8 hours ago
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Speech Language Pathologist (SLP)
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ON · Aurora, Ontario
- Full-time
Added 8 hours ago
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Speech Language Pathologist (SLP) - Contractor
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Regional Support Manager - Western Canada
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Monitor key commercial metrics and support Centre Managers in addressing underperformance
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Ground Equipment Technician
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A valid Class 5 Driver's License or equivalent is required.
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Strong commercial acumen with experience developing financial models, business cases, and long-term contract strategies
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Added 9 hours ago
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Director, Strategic Alliance Group
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- Full-time
…portfolio of high-value client partnerships. This role is a key driver of retention and growth and is responsible for driving client satisfaction and strengthening partnerships within the…
Added 9 hours ago
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Senior Project Manager – Building Science
Hays
Vaughan, ON
- Full-time
The organization works extensively with existing buildings across the multi-residential, commercial, institutional and industrial sectors, supporting owners and property stakeholders with…
Added 10 hours ago
TF
Lead Hardwood Flooring Installer
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- Full-time
…flooring materials to homeowners, builders, developers, and commercial clients throughout Whistler, Squamish, and the Sea to Sky…
Added 11 hours ago
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Must possess a valid driver's license appropriate for operating the food truck.
Added 12 hours ago
IF
Le Représentant des Ventes en Location/Rental Sales Associate
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Montreal, QC
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Added 12 hours ago
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Straight Truck - Class 5
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If you're a motivated commercial driver looking for a stable opportunity with a respected transportation company, we'd love to hear from you. We are committed to fair hiring practices and…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with service providers. Monitor service quality, conduct inspections, resolve issues, document account activity, and support renewals and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel to local client sites, hold a valid BC driver's license and vehicle, handle on-call emergencies, and bring maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Proficiency
Maintenance and Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training and Support
Medical Insurance After Probation
Monthly Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Commercial Accounts
Industrial Customers
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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