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Added 15 mins ago
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Coordinator, People & Culture Hotel Operations - Global, Raffles & Fairmont
AccorCorpo
Toronto, ON
- Full-time
· Coordinate, compile, maintain, and retain General Manager and Director, People & Culture files and documentation.
Added 29 mins ago
Product Manager, Regulatory
Robinhood
Toronto, ON
We're expanding our brokerage offering into Canada, and we're looking for a Product Manager, Regulatory to own the regulatory and compliance dimension of that build. In this role, you'll…
Added 29 mins ago
A
Software Development Project Manager
Alithya
QC · QC, Canada
- Full-time
Maîtrise de Jira, Azure DevOps, Confluence ou MS Project;
Added 59 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 59 mins ago
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Project Manager
Maarut
Montréal-Est, QC · Montreal East, Quebec
- Contract
Candidate sought: a project manager with more than 10 years
Added 1 hour ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 2 hours ago
HC
construction assistant manager
Habermehl Contracting Ltd.
Bedford, NS
- Full-time
Prepare and submit construction project budget estimates
Added 2 hours ago
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Account Manager
Tru
Toronto, ON
- Full-time
Tru Inc. is hiring an Account Manager for an immediate permanent opportunity. This role is ideal for someone with strong experience in client services, digital marketing, technology…
Added 2 hours ago
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Sr. Project Manager
Tru
Toronto, ON
- Full-time
Tru Inc. is seeking Sr. Project Managers. We have two (2) permanent positions available for an immediate start.
Added 2 hours ago
T
Regional Event Planner
TD
Vancouver, BC
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 3 hours ago
CE
Architectural Project Manager
Colliers Engineering & Design
UNAVAILABLE, Ontario
- Full-time
MG2, an affiliate of Colliers Engineering & Design is currently looking for an Architectural Project Manager to join our Client Programs Market team in Toronto, ON! You will be working in…
Added 3 hours ago
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Murex specialist
Luxoft
Toronto, ON
- $6,000 to $11,000 CAD / month
- Full-time
Follow up with the S4C stream leads, the Project Manager, and other teams to meet deadlines and regular meetings to make sure the delivery is on time
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 3 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 3 hours ago
SO
Project Manager - Transmission Program
Spirit Omega Inc.
AB · Edmonton, Alberta
- $132,000 to $151,000 CAD / year
- Contract
Spirit Omega requires the services of one (1) Project Manager to manage the Transmission Program and manage the team in executing multiple high voltage transmission projects.
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 4 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.
Added 4 hours ago
FS
Mechanical Designer
Fidus Systems
Canada
- Full-time
Coordinate between the project manager and external mechanical and thermal engineering teams to evaluate estimates, track schedules and deliverables, and set priorities to ensure on-time,…
Added 4 hours ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
Added 4 hours ago
Sr Advr, Bus Cont & Emerg Pln
Hydro One Networks Inc
To Be Determined, ON
Reporting to the Senior Manager of Emergency Management, the successful candidate will be responsible for supporting and leading:
Added 4 hours ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment…
Added 4 hours ago
Customer Data and Report Analyst
Hydro One Networks Inc
Markham, ON
Assist the Process and Reporting Manager in business process development, reporting, SharePoint administration and CRM related initiatives within the Account Management organization.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with service providers. Monitor service quality, conduct inspections, resolve issues, document account activity, and support renewals and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel to local client sites, hold a valid BC driver's license and vehicle, handle on-call emergencies, and bring maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Proficiency
Maintenance and Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training and Support
Medical Insurance After Probation
Monthly Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Commercial Accounts
Industrial Customers
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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