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Added 3 mins ago
HE
Program Manager , RF Systems
Holt Executive Ltd
Ottawa, ON
- Full-time
Our partner is seeking an Experienced Program Manager to be responsible for the development, integration, qualification, delivery, and deployment of RF solutions supporting government and…
Added 3 mins ago
M
Survey Project Manager
McElhanney
AB · Edmonton, AB
- Full-time
McElhanney is seeking a Survey Project Manager to join our Edmonton team, leading survey projects supporting industrial facilities, energy infrastructure, and construction. From facility…
Added 3 mins ago
GO
Senior Energy Advisor
Government of Yukon
Whitehorse, YT
- Full-time
…efficiency projects including energy retrofits and renewable energy solutions. This role provides technical support and advice to clients, reviews and reports on program success and…
Added 33 mins ago
NB
Residential Mortgage Specialist
National Bank of Canada
Regina, SK
- Full-time
Development Manager, you support clients through one of the most important
Added 33 mins ago
NB
Mortgage Developement Manager
National Bank of Canada
Quebec, QC
- Full-time
Development Manager, you support clients through one of the most important
Added 1 hour ago
A
Software Development Project Manager
Alithya
QC · QC, Canada
- Full-time
En tant que gestionnaire de projet - développement logiciel, vous assurerez la livraison de solutions applicatives, de la planification à la mise en production. En coordonnant les équipes…
Added 1 hour ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager will assess existing processes and ways of working, identify opportunities to simplify and standardize operations and lead the development and implementation of improved…
Added 2 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
LT
Talent Acquisition Specialist/Sourcer
LMI Technologies
Burnaby, BC
- Full-time
Hiring Manager Partnership: Collaborate with hiring managers and technical team leads to understand role requirements, align on candidate profiles, and provide regular updates on pipeline…
Added 3 hours ago
T
Account Manager
Tru
Toronto, ON
- Full-time
Technical Fluency: Experience working with enterprise-scale web applications, cloud solutions, systems integrations, marketing technologies, or digital platforms.
Added 4 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 5 hours ago
OC
Senior Operations Manager
Ontario Clean Water Agency
OCWA - KT West Cluster Office
- Full-time
Lead/provide strategic/technical expertise, advice and policy recommendations to regional/OCWA management and regional clients/partners on preventative maintenance strategies and technical…
Added 6 hours ago
W
Senior Manager, Structural Engineer
Worley
Vancouver, BC
- Full-time
…they meet today's needs and transition to more sustainable…
Added 6 hours ago
BT
Accounting and Assurance Manager
Baker Tilly Canada
Leamington, ON
- Full-time
We are looking for an Accounting and Assurance Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 6 hours ago
RP
Business Development / Sales Account Manager
Roll Pro Security Shutters & Roll Up Doors
Concord, ON
- Full-time
…years of manufacturing experience, we provide high-quality solutions for residential, commercial, and industrial applications throughout Canada and the United…
Added 6 hours ago
MC
Maintenance Technician
MatchBox Consulting Group
Vancouver, BC
- Full-time
Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology,…
Added 7 hours ago
CR
Project Manager – Asset Preservation
COGIR Real Estate
Brossard, QC
- Full-time
We are seeking a Project Manager to join our Asset Preservation and Technical Services team. The successful candidate will be responsible for various asset preservation projects, requiring…
Added 9 hours ago
TR
Site Manager
Tecnicas Reunidas
Calgary, AB
- Full-time
We are seeking a Site Manager to join our Calgary office and support the project team. should be a senior construction professional with extensive experience managing the construction and…
Added 10 hours ago
TT
Manufacturing Operations Manager
Tallman Technologies Inc.
Burlington, ON
- Full-time
…specializing in engineered metal products and custom manufacturing solutions. Our operations span foundry, machining, welding, assembly, maintenance and shipping, with products and…
Added 10 hours ago
I
Product Development Engineer / Design Engineer – Mechanical
Inertia
Toronto, ON
- Full-time
…innovative products that have never been created before. While technical strength is essential, project and people leadership skills are also critical to success in this…
Added 10 hours ago
I
Product Development / Design Engineer – Mechatronics
Inertia
Toronto, ON
- Full-time
…innovative products that have never been created before. While technical strength is essential, project and people leadership skills are also critical to success in this…
Added 10 hours ago
TW
Manager, Financial Services
Thrive Wealth Management
Regina, SK
- Full-time
…unique needs throughout Saskatchewan, ensuring personalized…
Added 10 hours ago
TW
Wealth Compliance Officer
Thrive Wealth Management
Regina, SK
- Full-time
…management partner in every market we serve, providing personalized solutions for every stage of life – delivered by passionate professionals committed to earning trust with our clients and…
Added 10 hours ago
B
Associate, Equity Derivatives Trade Desk Support
BMO
Toronto, ON · FCP
- Full-time
Provides advice and guidance to assigned business/group on implementation of solutions.
Added 11 hours ago
PC
Sr. Building Science Technologist
Pinchin Canada
Kelowna, BC
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with service providers. Monitor service quality, conduct inspections, resolve issues, document account activity, and support renewals and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel to local client sites, hold a valid BC driver's license and vehicle, handle on-call emergencies, and bring maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Proficiency
Maintenance and Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training and Support
Medical Insurance After Probation
Monthly Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Commercial Accounts
Industrial Customers
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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