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Added 2 mins ago
PHARMACY OPERATIONS MANAGER
Green Shield Canada
Canada
GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver
Added 2 mins ago
TFT - Manager, Quality & Performance
Canadian Mental Health Association - Windsor Essex County
Windsor, ON
…collaboration with CMHA senior leadership, compliance with performance measures as identified in funding agreements and accountability and data sharing agreements and related provincial and…
Added 2 mins ago
RP
Planning Manager – Production Planning & Manufacturing
Remote People
Calgary, AB
- Full-time
We're hiring on behalf of one of our established manufacturing partners in Toronto for an experienced Planning Manager to lead production planning, master scheduling, material requirements…
Added 2 mins ago
Product Specialist (QC) - 12 month contract
CAA Club Group
Quebec, QC
Develop and maintain an effective communication process in conjunction with various departments, including up-dated product information on intranet, internet, and broker portal/resource site
Added 2 mins ago
Senior Investment Product Manager
Scotiabank
Toronto, ON
Formulate performance and data inputs for timely product commentary, positioning updates and portfolio manager insights including scheduled updates, portfolio manager round tables,…
Added 2 mins ago
Manager, Compliance Risk & Control Assessments - Global Compliance
Scotiabank
Toronto, ON
…governing regulations, internal policies and procedures. As Manager, you support the development, implementation and oversight of the Compliance Risk & Control Assessment (CRCA) activities.…
Added 2 mins ago
Technology Planning and Coordination Specialist
Scotiabank
Toronto, ON
You can strategically influence project stakeholders on technical standards and designs that optimize business performance and productivity.
Added 17 mins ago
SD
Communications Coordinator / Coordonnateur(trice) des communications
Sport Dispute Resolution Centre of Canada / Centre de Règlement des Différends Sportifs du Canada
Canada
- Full-time
…communications numériques, aux médias sociaux, à la mise à jour du site Web, à la veille médiatique, à la production de rapports et à la coordination administrative afin de promouvoir les…
Added 17 mins ago
ON
Operating Practices Officer
Ontario Northland
Cochrane, ON
- Full-time
Provide coaching, mentoring, remedial training, and performance support to employees and trainees to strengthen rule compliance and operational competency
Added 17 mins ago
EC
E-commerce & Marketplace Manager
Eupherbia Canada Inc.
Toronto, ON
- Full-time
…looking for an experienced, hands-on E-commerce & Marketplace Manager to grow our online business across existing and new sales…
Added 17 mins ago
BH
Registered Nurse – Emergency #571-26
Brightshores Health System
Markdale, ON
- Full-time
Reporting to the site Manager, the Registered Nurse is responsible for the promotion of health and the assessment of, the provision of care of, and the treatment of health conditions by…
Added 17 mins ago
TS
Fleet Manager
TalentSphere Staffing Solutions
Toronto, ON · Etobicoke, ON
- Full-time
…transportation and industrial services sector, is seeking a Fleet Manager to lead the performance, availability, and lifecycle management of a large and diverse fleet of vehicles and…
Added 17 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 17 mins ago
T
Wind Technician, Melancthon 1
TransAlta
Guelph, ON
- Full-time
Support the Supervisor and regional Manager as part of a high-performance team of employees and contractors to achieve the expected outcomes of the plants.
Added 17 mins ago
K
Marketing Manager
KATMedia.co
Belleville, ON
- Full-time
The Marketing Manager is a full-time, on-site role based in Belleville, ON. This position is responsible for planning, executing, and optimizing marketing campaigns for a full portfolio of…
Added 17 mins ago
BH
Construction Manager 3
BC Hydro
Burnaby, BC
- $158,900 to $200,900 CAD / year
- Full-time
Accountable for the overall construction performance of assigned portfolios including delivery strategy, resource allocation, contractor performance, risk management and achievement of…
Added 17 mins ago
B
Project Manager, Electrical Building
BPA
Toronto, ON
- Full-time
…leadership ambition to BPA’s fast-growing Toronto team. As Project Manager, Electrical Engineering, you will take ownership of complex building projects, strengthen trusted client…
Added 17 mins ago
I
Directeur de comptes, Développement des affaires
Intact
Calgary, AB
- Full-time
…occasions de développement et des avantages financiers axés sur la performance dans un milieu de travail où vous pouvez façonner l’avenir, réussir en équipe et évoluer avec…
Added 17 mins ago
B&
Project Manager - Mechanical Special Projects
Black & McDonald Limited
Toronto, ON · Greater Toronto Area, ON
- $80,000 to $110,000 CAD / year
- Full-time
…foundation for your career, this position is for you. The Project Manager is located on site and reports directly to the Division…
Added 17 mins ago
KF
Senior Project Manager
Keller Foundations, Ltd.
Halton Hills, Ontario
- Other
Keller is looking for an experienced Senior Project Manager based out of our Acton, ON location.
Added 32 mins ago
D
Health, Safety and Environment (HSE Advisor)
Dexterra
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Full-time
Reporting to the Sr. Manager, HSE, the HSE Advisor will mainly support Dexterra's Transit Operations portfolio and will be responsible for providing leadership, guidance, and technical…
Added 32 mins ago
PC
Construction Project Specialist
Parsons Corporation
AB · CAN AB (Virtual Office)
- Full-time
Parsons is the Main Construction Manager (MCM) for the Faro Mine Remediation Project located in the Yukon Territory. The Construction Project Specialist will support the development and…
Added 32 mins ago
Senior Manager, Learning, Growth & Experience
Bayshore
Mississauga, ON
If you are passionate about helping people grow, lead and thrive, the Senior Manager, Learning, Growth & Experience offers an opportunity to make an impact across Bayshore. This role is a…
Added 47 mins ago
WC
(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart Canada
Surrey, BC
- Full-time
Position Summary...This position is responsible for managing the overall performance of inbound and outbound freight by maximizing the use of all fleet and carrier vehicles in order to…
Added 47 mins ago
OT
Electrical Design Coordinator
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
…issue resolution, design changes, and technical assurance on site, while reporting to the Electrical Design…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with service providers. Monitor service quality, conduct inspections, resolve issues, document account activity, and support renewals and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel to local client sites, hold a valid BC driver's license and vehicle, handle on-call emergencies, and bring maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Proficiency
Maintenance and Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training and Support
Medical Insurance After Probation
Monthly Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Commercial Accounts
Industrial Customers
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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