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Added 53 mins ago
IH
Respiratory Therapist | Community
Interior Health Authority
Vernon, BC
- Part-time
We are a B.C. top employer and offer welcoming workplaces with a range of benefits and policies to support you at every stage of your career.
Added 53 mins ago
H
Sales Development Representative - French Speaker
Huzzle
Remote, Canada
- Full-time
- Remote
…they’re hired directly into client teams and provided ongoing support by…
Added 1 hour ago
CS
Community Disability Worker I - Supported Independent Living (Casual)
Catholic Social Services Alberta
Tofield, AB
- Internship
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications…
Added 1 hour ago
Addictions Counsellor Diploma
HealthCareersInSask.ca
Prince Albert, SK
Facility: Community Services-101 15th Street East PA
Added 1 hour ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Regina, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
North Battleford, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
H
Recreation Worker
HealthCareersInSask.ca
North Battleford, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
Office Administrative Assistant
HealthCareersInSask.ca
Oxbow, SK
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
H
Nurse B - Registered Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
…on- call psychiatrists, Community Mental Health and Addiction Services and other Healthy Authority and community stakeholders, to develop and deliver high quality services for persons…
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
H
Community Program Builder
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Facility: Community Services-101 15th Street East PA
Added 1 hour ago
H
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 1 hour ago
H
Unit Clerk
HealthCareersInSask.ca
Prince Albert, SK
- Part-time
Job Description: Provides reception and clerical support to a unit/department.
Added 1 hour ago
H
Respiratory Therapist Diploma
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Department: Acute&Critical Care Respiratory Services
Added 1 hour ago
H
Finance Assistant
HealthCareersInSask.ca
Kindersley, SK
- Full-time
Department: Finance Business System Support and Analytics
Added 2 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 2 hours ago
UO
Associate Vice-President, International Research
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
…leadership position within the international research ecosystems. Services include activities to support international research supported thematics by Social Sciences and Humanities…
Added 2 hours ago
D
Client Financial Services Agent
Desjardins
Shawinigan, QC · Caisse Desjardins du Centre-de-la-Mauricie
- Full-time
As a client financial services agent, you work closely with advisors and provide personalized support to members and clients. You help advisors deliver services and maintain business…
Added 2 hours ago
D
Personal Finance Advisor, Assigned Clientele
Desjardins
Montreal, QC · Caisse Desjardins du Cœur-de-l'Île
- Full-time
…choose appropriate solutions to meet their financial goals. In support of your advisor colleagues, you handle the financing and insurance needs of members and clients. You seize…
Added 3 hours ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
We are a company driven by cutting-edge technology and a culture of care. We design insurance solutions and deliver assistance services that make a real difference to people’s lives.
Added 3 hours ago
Information Writer
Department of Education and Early Childhood Learning
Winnipeg, MB
…document production activities, provide editorial guidance and support to project teams, and help develop tools, templates, and processes to improve publication services. The incumbent will…
Added 3 hours ago
C
Mobile Financial Services Representative
CIBC
Edmonton, AB
- Full-time
As a member of the Personal and Business Banking team, you’ll deliver an exceptional client experience to support CIBC’s vision of leadership in client relationships and increased client…
Added 6 hours ago
PF
Financial Representative
Primerica Financial Services
Toronto, ON · North York, ON
- Other
Company Description: Primerica Financial Services is a leading financial services organization dedicated to helping middle-income families across North America build more secure financial…
Added 6 hours ago
C
Financial Services Representative II
CIBC
Campbell River, BC · CampbellRiver-StAnns&IslandHwy
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with service providers. Monitor service quality, conduct inspections, resolve issues, document account activity, and support renewals and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel to local client sites, hold a valid BC driver's license and vehicle, handle on-call emergencies, and bring maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Proficiency
Maintenance and Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training and Support
Medical Insurance After Probation
Monthly Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Commercial Accounts
Industrial Customers
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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