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Added 3 mins ago
FG
Technical Specialist - Glazing and Building Envelope Systems
Flynn Group of Companies
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Full-time
Reporting to the Glazing Product Manager, the Technical Specialist supports the evaluation, testing, investigation, and development of glazing, window, and building envelope systems. This…
Added 3 mins ago
D
Business Development Manager | Toronto
Digicast
Toronto, ON
- Full-time
The Business Development Manager – Toronto Market is responsible for driving new business, developing and nurture strategic relationships in the GTA, and positioning Digicast as the premier…
Added 3 mins ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…hiring process includes an initial screening, followed by a technical evaluation and managerial…
Added 3 mins ago
PC
Digital Assurance & Transparency Manager
PwC Canada
Vancouver, BC
- Full-time
…testing, perform readiness assessments, and leverage various technical Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to…
Added 3 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Toronto, ON
- Full-time
Furthermore, the Asset Manager will oversee all dimensions of operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line…
Added 3 mins ago
N
VIE - Asset Manager - Canada (M/F)
Neoen
Calgary, AB
- Full-time
Furthermore, the Asset Manager will oversee all dimensions of operating, including technical, commercial/contractual, regulatory, financial, and corporate & social responsibility, in line…
Added 3 mins ago
GO
Access Management Analyst
Government of New Brunswick
NB · NB, Canada
- Full-time
As a member of the Technology Services team, you will be reporting to the Access Management Manager and will be responsible for managing access to the Corporate Network and applications.
Added 3 mins ago
W
Mechanical Engineer-in-Training
Wood
Saskatoon, SK
- Full-time
…& Metals (M&M) team. Reporting to the Mechanical Department Manager, this position is located in our Saskatoon, SK…
Added 3 mins ago
Orthotic Technician Graduate - Rehabilitation and Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Assistive Technology, and under the direction of Certified Clinician or Registered Technician, the Orthotics technical intern participates as a learner member of…
Added 18 mins ago
TI
Sr. Calibration Technician
Transcat, Inc.
Burlington, ON
- Other
…in North America and beyond. With over 1,000 employees - in technical, consulting, operational, sales, finance, and corporate roles - we have stood the test of time by delivering on our…
Added 33 mins ago
MT
Warehouse Logistics Manager
Modern Technical Staffing Inc.
Alliston, ON
- $100,000 to $115,000 CAD / year
- Full-time
Our client in Alliston is looking for a Warehouse Logistics Manager. They are seeking someone has been employed as a Warehouse Logistics Manager or Supervisor with a manufacturing company…
Added 33 mins ago
Service Technician
Eastlink
Amherst, NS
Eastlink provides comprehensive in-house technical and safety training, mentoring, and ongoing development opportunities to ensure employees have the skills and support needed to succeed…
Added 33 mins ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
Partner closely with engineering teams to define clear technical requirements and design scalable solutions.
Added 48 mins ago
AS
Configuration Management Specialist
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…Canadian Air Force (RCAF). Working closely with the Engineering Manager, you will support engineering changes, maintain aircraft baselines and configuration records, and help ensure that…
Added 48 mins ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…partnership with the Contract Management Office (CMO) Lead, the ILS Manager will lead a multidisciplinary team to manage and control the Integrated Logistics Support (ILS) function for the…
Added 48 mins ago
CI
Group 3 - Table 29 - Electronic Warfare
Calian in Space & Technology
Ottawa, ON
- Full-time
Calian is seeking an experienced Electronic Warfare Specialist to support the Directorate of Technical Airworthiness and Engineering Support (DTAES 5) within the Royal Canadian Air Force.…
Added 1 hour ago
UO
Systems Administrator Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Manager, Data Centre Services, the Systems Administrator Operations works as part of a team to ensure the operational effectiveness of the university’s servers, storage and…
Added 1 hour ago
Registered Prosthetic Technician - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Manager of Assistive Technology, and under the direction of Certified Prosthetist, the Registered Prosthetic Technician is an integral member of the clinical health team…
Added 1 hour ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB
- Full-time
…coordination, project support, maintenance oversight, and hands-on technical assistance, with a strong focus on Building Automation Systems (BAS), building controls, and the effective…
Added 1 hour ago
RT
Principal Adviser Remuneration Strategy
Rio Tinto
Montreal, QC
- Full-time
…through to recommendation and implementation. Reporting to the Manager Remuneration Strategy, you will work with Reward colleagues and business stakeholders globally…
Added 2 hours ago
SH
Cook II - Certified
Shared Health-Soins Communs
Ste. Rose du Lac, MB
- Internship
Ensures familiarity with all diets, the use of reference materials, and technical terms used in Nutrition Services.
Added 2 hours ago
SH
Respiratory Therapist - Adult
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services consistent with discipline…
Added 2 hours ago
MS
Accounting Analyst
Marberg Staffing
Toronto, ON
- Temporary
Position Reports To: Manager, Financial Reporting.
Added 2 hours ago
LC
Audit Manager
LEE CHARTERED PROFESSIONAL ACCOUNTANT PROFESSIONAL CORPORATION
Vaughan, ON
- Contract
Role Description The Audit Manager is a contract, on-site role based in Vaughan, ON, responsible for planning, executing, and reviewing audit engagements for private corporations and…
Added 2 hours ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB
- Full-time
…Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are moderately…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 1, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary point of contact, building relationships and coordinating facility services with service providers. Monitor service quality, conduct inspections, resolve issues, document account activity, and support renewals and account growth.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel to local client sites, hold a valid BC driver's license and vehicle, handle on-call emergencies, and bring maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Written and Verbal Communication
Microsoft Office
CRM Database Proficiency
Maintenance and Repair Troubleshooting

Benefits

Performance Bonuses
Ongoing Training and Support
Medical Insurance After Probation
Monthly Car Allowance

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Commercial Accounts
Industrial Customers
Vendor Coordination
Independent Service Providers
Janitorial Services
Handyman Services
Landscaping
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Building Systems
On-Call Emergencies
BC Driver's License

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