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Added 4 mins ago
SG
Instrumentation Technician - All Levels
Strike Group
AB · Alberta, Canada
- Full-time
…a stable, safe, and community-minded environment where you can embrace professional development and maximize your upward mobility. At Strike we also reward our own people for their…
Added 4 mins ago
AH
Protective Services Officer II
Alberta Health Services
Slave Lake, AB
- Full-time
…paramount goal to assist in maintaining a space that all people can safely access and deliver quality healthcare. In addition to a competitive rate of pay, AHS currently has a Remote…
Added 4 mins ago
GE
Hotel 1st Cook
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…throughout each event. The position requires an individual who can work independently, make sound decisions, provide excellent guest service and maintain Grey Eagle Resort & Casino…
Added 4 mins ago
BV
WAREHOUSE ASSOCIATE
Bureau Veritas | Marine & Offshore
Vancouver, BC
- Full-time
Must have a valid Class 5 BC Driver’s License or equivalent
Added 4 mins ago
Audi Service Technician
The Jim Pattison Auto Group
Edmonton, AB
A valid Driver’s License and satisfactory Driver’s Abstract are required
Added 1 hour ago
QL
Carpenter (Testing Technician)
QAI Laboratories
Burnaby, BC
- Full-time
Participate in an energetic diverse team with a can-do attitude.
Added 1 hour ago
VD
instructor, swimming - recreation
Ville de Val-d'Or
Val-d'Or, QC
- Full-time
Facilitates access to Elders who can offer support and guidance to Indigenous workers
Added 1 hour ago
HF
gas fireplace servicer
Hearth Fireplace Depot
Calgary, AB
- Full-time
Facilitates access to Elders who can offer support and guidance to Indigenous workers
Added 1 hour ago
SO
Content packing cleaning and processing
SERVPRO of Vacaville / Dixon
Guelph, ON
- Full-time
A valid driver license with a clean driving record
Added 2 hours ago
Trades - Electrician
City of Vancouver
Vancouver, BC
…Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life…
Added 3 hours ago
FC
Copie - CAN Driver
FedEx Canada
Mississauga, ON
- Part-time
Class AZ (Class 1) driver's license with good driving record required
Added 3 hours ago
CC
Winnipeg - Full-time Janitor (Warehouse General Labourer)
Coca-Cola Canada Bottling Limited
Winnipeg, MB
- Full-time
…World’s Greatest Bottler, Built by the Best People, and you can help get us…
Added 3 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
Responsible to Lead problem solving efforts at the plant level, to be the main driver of positive change ensuring Continuous Improvement.
Added 4 hours ago
IR
Qualified Persons Security Officer
Interlake-Eastern Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
- Full-time
…event de-escalation, securing and protecting patients. QPSOs can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment whom have been escorted…
Added 4 hours ago
C
Instrumentation - Journeyperson
CDN
Brooks, AB
- Full-time
A valid Class 5 license with a clean driver abstract.
Added 4 hours ago
TO
Training Officer
Town of Oakville
Oakville, ON
- Full-time
Please be advised, candidates selected to proceed through the recruitment process can expect:
Added 4 hours ago
CO
Family Support and Resource Advocate
City of Winnipeg
Winnipeg, MB
- Full-time
…, diverse , safe, and healthy workplace where our employees can thrive and achieve their full…
Added 4 hours ago
BC
Conseiller.ère, Service à la clientèle - Lebeau (temporaire)
Belron Canada inc
Trois-Rivières, QC · Cap-de-la-Madeleine, QC
- Full-time
…which is why we invest tirelessly on developing our people can realize their full…
Added 4 hours ago
NC
Media Sales Strategist – Calgary, AB
Newfoundland Capital Corporation Limited
Calgary, AB
- Full-time
You are a Calgary resident with a valid driver’s license, access to a vehicle, and valid vehicle insurance.
Added 4 hours ago
Supervisor, Local Area Temporary Assignment
Canada Post - Postes Canada
Cornwall, ON
…resolve or make other arrangements until the unsafe condition can be rectified. If unable to resolve, takes action to initiate suspension of…
Added 4 hours ago
Qualified Persons Security Officer
Winnipeg Regional Health Authority
Powerview-Pine Falls, MB · Pine Falls, MB
…event de-escalation, securing and protecting patients. QPSOs can receive custody of individuals awaiting an involuntary medical examination or psychiatric assessment whom have been escorted…
Added 4 hours ago
NM
Waste Management Operator
Newmont Mining Corporation
BC · Kitimat-Stikine, British Columbia
- Full-time
…performance. By joining our inclusive, world-class team, you can help shape the future of mining and make a meaningful…
Added 5 hours ago
RS
AZ Commercial Truck Driver
Ryder System, Inc.
Woodstock, ON
- Full-time
…a fleet takes time, resources, and expertise few companies can spare. At Ryder, we have a long history of investing in our employees and providing a collaborative team-based culture that…
Added 5 hours ago
SH
Personal Support Worker
SE Health
Toronto, ON
- Part-time
A valid driver’s license and vehicle to use for work daily is required
Added 5 hours ago
N-
Housing Worker
Nakehndan - Knowing Your Truth
Sault Ste. Marie, ON
- Full-time
Required valid Driver’s License and access to an insured vehicle

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, with facility or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Communication
Microsoft Office
CRM Database Use
Maintenance and Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training and Support

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facility Management
Building Maintenance
Commercial Accounts
Client Relationships
Project Management
Property Management
Service Operations
Janitorial Services
Handyman Services
Landscaping
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Facilities Systems
On-Call Emergencies
BC Driver's License

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