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Added 1 min ago
TG
Planet Fitness - Member Services Representative - Full Time - Oshawa
Taymax Group
Oshawa, ON
- Full-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 1 min ago
Sales Representative - Packaging & Facility Solutions
Imperial Brady
Blainville, QC
…timely availability of high-quality products. Our Canadian customer service team understands the unique needs of Canadian businesses and delivers tailored solutions with a local…
Added 1 min ago
LH
2600002910 - Service Associate
Lakeridge Health
Oshawa, ON
- Internship
Previous hospital experience as an SA (preferred);
Added 1 min ago
IG
Field Service Representative
Insight Global
BC · British Columbia, Canada
- $40 to $50 CAD / hour
- Full-time
Field Service Representative, Naval Integrated Platform Management Systems
Added 1 min ago
TP
Sales Representative - Southwestern Ontario
Teva Pharmaceuticals
Toronto, ON
- Full-time
Teva Canada is currently looking for an experienced Sales Representative for Southwestern Ontario. You will be responsible for presenting our generic portfolio while maintaining a leading…
Added 1 min ago
CH
Route Driver/Service Rep (Class DZ)
Clean Harbors
Brampton, ON
- Full-time
Safety-Kleen, a Clean Harbors Company, in Brampton, ON is seeking a DZ Driver (Sales and Service Representative) to join their safety conscious team! The SSR will be responsible for both…
Added 1 min ago
SS
Warehouse Associate
Sinclair Supply
Saskatoon, SK
- Full-time
…since 1946. Come join our team of likeminded individuals, and experience an outstanding company culture filled with growth-oriented…
Added 1 min ago
CK
Part Time Customer Service Representative
Circle K
Dalhousie, NB
- Part-time
As a Customer Service Representative, you will enjoy:
Added 1 min ago
C
Financial Services Representative II
CIBC
Weyburn, SK
- Full-time
You will be joining the Personal and Business Banking team. As the Financial Services Representative II, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference…
Added 1 min ago
PA
Customer Care Representative (Performance Collision)
Performance Auto Group
St. Catharines, ON
- Full-time
Performance Collision is looking for a Customer Care Representative to join their Dynamic Team!
Added 1 min ago
B
Customer Service Representative
BMO
Cowansville, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 min ago
EC
Wholesale Account Representative
Easywell Consumer Products
Mississauga, ON
- Full-time
…focused on expanding our market presence, developing strong customer relationships and growing our…
Added 1 min ago
HE
Customer Service Representative
Hype Events
Toronto, ON
- Full-time
…sales, marketing, and leadership - with full support, hands-on experience, and access to some of the biggest brands in the…
Added 1 min ago
CC
Parts Delivery Driver / Warehouse Associate
Crane Carrier (Canada) Limited
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 16 mins ago
CO
Recreation Facility Clerk Supervisor
City of New Westminster
New Westminster, BC · Century House, British Columbia
- Full-time
- Temporary
…history with a viable and thriving economy and has a population representative of the diversity of the region. The City is staffed by talented and dedicated employees who work together to…
Added 16 mins ago
AG
Customer Care Representative
Activate Games
Winnipeg, MB
- Part-time
…are experiencing significant expansion and are looking to add Customer Care Representative to our growing operations team. A successful applicant will work independently or with a small…
Added 16 mins ago
M
Senior Financial Analyst, GWAM Operations Expenses
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON
- Full-time
3–5 years of progressive finance or accounting experience, ideally in a large multinational organization
Added 31 mins ago
Service Desk Technician
Halton Region
Oakville, ON
Two (2) years previous service desk experience and five (5) years’ experience supporting various hardware and software in a networked environment.
Added 32 mins ago
SS
Sales Representative
Summit Search Group
Calgary, AB
- Full-time
Summit Search Group is partnering with an established industrial services organization to recruit an Outside Sales Representative.
Added 32 mins ago
IG
Transportation Analyst/Customer Service
Insight Global
Brampton, ON
- Contract
Loblaw is looking for a Transportation Analyst / Customer Service Representative to join its Inbound Transportation team. This role is ideal for someone with strong customer service and…
Added 32 mins ago
WC
Inside Sales Representative (Lloydminster, AB)
Wolseley Canada Inc.
Lloydminster, AB
- Full-time
Join the Lloydminster location as an Inside Sales Representative, where you'll provide exceptional customer service, prepare quotations, process orders, and support branch operations. We're…
Added 32 mins ago
WH
Appointment Center Representative
West Hartford Chamber of Commerce
Windsor, ON
- Full-time
If you pride yourself in providing remarkable customer service and want to be valued for what you bring to the team, apply today to join us as our Appointment Center Representative.
Added 32 mins ago
RH
Sales Service Representative
RPM Home Services
London, ON
- Full-time
We are seeking a motivated and enthusiastic Entry Level Sales Representative to join our dynamic sales team. This role is ideal for individuals looking to start their career in sales and…
Added 32 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Cambridge, ON
- $17.95 CAD / hour
- Part-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 32 mins ago
FS
Sales And Marketing Representative
Fluid Seals & Packings Inc
Toronto, ON
- Full-time
Role Description The Sales and Marketing Representative is a full-time, hybrid role based in Toronto, ON, with flexibility for some work-from-home arrangements. This role involves…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, with facility or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Communication
Microsoft Office
CRM Database Use
Maintenance and Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training and Support

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facility Management
Building Maintenance
Commercial Accounts
Client Relationships
Project Management
Property Management
Service Operations
Janitorial Services
Handyman Services
Landscaping
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Facilities Systems
On-Call Emergencies
BC Driver's License

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