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Added 24 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 24 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 54 mins ago
RD
Assistant Branch Operations Manager
RBC Dominion Securities
Winnipeg, MB
- Full-time
Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications,…
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 2 hours ago
SM
RQ00838 – Solution Architect – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Hours: 7.25 hours per day, 5 days per week
Added 3 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
…across industries, leading complex projects that bring together customer stakeholders, UKG consultants, technical teams, and other delivery…
Added 3 hours ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
ICBC is committed to delivering consistently high-quality customer service to all British Columbians. If you are dependable, collaborative, proactive, and committed to continuous learning,…
Added 3 hours ago
LC
Commercial Operations Project Manager
LABOMAR CANADA
Montreal, QC
- Full-time
Combine customer relationship management with hands-on project leadership. As Commercial Operations Project Manager, you will be the primary customer point of contact for new product…
Added 3 hours ago
RC
Strategic Business Alliances Business Development Director - ServiceNow (Canada)
RSM Canada
Toronto, ON
- Full-time
…the aligned sales team member such as Industry BD, Account Manager, Enterprise Account Leader, or as directed. The SBA Business Development Director will work closely with your aligned…
Added 3 hours ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
…is recognized for high-quality craftsmanship and exceptional customer service. Its experienced team works closely with clients to provide durable, visually appealing glazing that enhances…
Added 3 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics
Scarborough Bluffs Park, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 4 hours ago
E
Service Automation Technician
Epiroc
Vancouver, BC
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 4 hours ago
E
Service Automation Technician
Epiroc
AB · Edmonton, AB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 4 hours ago
E
Service Automation Technician
Epiroc
Winnipeg, MB
- Full-time
Rotational shifts: 7 days on, 7 days off - 12 hour shifts OR 14 days on, 14 days off - 12 hour shifts
Added 4 hours ago
CR
Maintenance Manager
COGIR Real Estate
Vancouver, BC
- Full-time
Must have or be enrolled in a certified facility management professional technical program or have a trades license;
Added 4 hours ago
A
Software Development Manager, Tax Engine
Amazon
Vancouver, BC
- Full-time
Amazon’s eCommerce Services group is looking for a passionate, results-oriented inventive Software Development Manager. As the development manager, you'll lead a talented and nimble team of…
Added 4 hours ago
TU
Research Associate
The University of British Columbia
Kelowna, BC
- Full-time
UBC is a global centre for research, teaching, and service, consistently ranked among the 40 best universities in the world – and top 20 public universities. According to Maclean’s 2023…
Added 4 hours ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
…across industries, leading complex projects that bring together customer stakeholders, UKG consultants, technical teams, and other delivery…
Added 4 hours ago
FA
Maintenance Control Supervisor
Flair Airlines
Toronto, ON
- Full-time
Join Flair’s Maintenance team, where real-time technical oversight supports aircraft safety, availability, and operational reliability. Reporting to the Manager, Maintenance Control, the…
Added 4 hours ago
A
Mid-Market Implementation Specialist - Americas
Ashby
Canada
- Full-time
…the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the…
Added 4 hours ago
LS
Senior Project Manager - Permanent - 19607
LRO Staffing
Ottawa, ON
- Full-time
…defence and government clients, is seeking a Senior Project Manager to join its expanding Project Management Office. You will lead complex hardware projects from $1M to programs of about…
Added 4 hours ago
DG
Installation Manager & Warehouse Supervisor
Dunn Group
Prince George, BC
- Full-time
In this role, you will travel throughout the Kootenays to conduct pre-installation technical measurements, perform site quality audits, support installation crews, and address customer…
Added 4 hours ago
TN
Facilities Maintenance Worker
Tŝilhqot’in National Government
Williams Lake, BC
- Full-time
…organization, responsibility, and problem-solving skills with a strong customer service focus. This role does require a flexible shift start time due to snow removal and landscaping work…
Added 5 hours ago
AD
Global Logistics and Compliance Manager
Active Dynamics Group
Toronto, ON · Scarborough, ON
- Full-time
Lead inbound and outbound transportation across ocean, air, truckload, LTL, cross-border, parcel and expedited freight · Mexico / IMMEX & Cross-Border Compliance
Added 5 hours ago
OH
Ultrasound Technologist (PRN)
Olathe Health
Pavilion 1, BC
- Part-time
Implements the Language of Caring lessons into their customer service skills.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, with facility or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Communication
Microsoft Office
CRM Database Use
Maintenance and Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training and Support

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facility Management
Building Maintenance
Commercial Accounts
Client Relationships
Project Management
Property Management
Service Operations
Janitorial Services
Handyman Services
Landscaping
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Facilities Systems
On-Call Emergencies
BC Driver's License

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Work requirements

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