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Added 3 mins ago
T
ERP Business Analyst Dynamics 365 F&O
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
- Full-time
…transformation. We’ve just rolled out Microsoft Dynamics 365 Finance & Operations, and we need a sharp, curious Business Analyst to help us get the most out of it. You’ll sit at the…
Added 3 mins ago
Machine Operator
Giesecke+Devrient
Dorval, QC
…hazards, incidents and concerns to the immediate supervisor/manager. Management will ensure employees are provided with job-specific Environmental, Health & Safety information and training…
Added 3 mins ago
EM
Management Trainee
Enterprise Mobility
New Minas, NS
- Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…
Added 3 mins ago
CV
Security Supervisor - Government House
Commissionaires Victoria, the Islands & Yukon
Victoria, BC
- Full-time
…long-term career in security, Commissionaires provides paid training, real-world experience, and opportunities to grow alongside some of Canada's most experienced…
Added 3 mins ago
MD
Medicaid Provider Investigations Manager – Community-Based /Human Services Manager 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Working Title: Medicaid Provider Investigations Manager – Community-Based
Added 4 mins ago
MC
MGR Fitness & Training
MNP Community & Sport Centre
Calgary, AB
- Full-time
Role: The Manager of Fitness & Training is responsible for the operations and staff of the Fitness Centre, Group Fitness. Personal Training and Registered Programs.
Added 4 mins ago
PV
Keyholder
Pet Valu
Edmonton, AB
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 4 mins ago
PV
Keyholder
Pet Valu
Edmonton, AB
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 4 mins ago
VC
Respiratory Therapist (RT)
Vancouver Coastal Health
North Vancouver, BC
- $40.19 to $50.2 CAD / hour
- Temporary
The LGH Respiratory Therapy leadership team consists of an Operations Manager, Professional Practice Lead, RT Educator, and Charge RTs to ensure support as you transition to become part of…
Added 4 mins ago
BR
Game Day Operator (Vancouver)
Brodie Rec League
Burnaby, BC · Richmond, BC · Vancouver, BC
- $18.25 CAD / hour
- Part-time
Your League Manager hires, schedules and develops you, and your Game Day Lead trains you and leads you on the floor. Run a court to the Brodie Standard and this role is a path into floor…
Added 4 mins ago
MD
z/OS Systems Programmer - ITS3 or ITS4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…in employees by providing benefits, support resources, and training and development…
Added 4 mins ago
I
Events Manager
Indigo
Toronto, ON
- $85,000 to $95,000 CAD / year
- Full-time
The Manager, Events leads the day-to-day execution of Indigo’s events program, translating strategic vision into disciplined operational plans, overseeing events support staff, and…
Added 4 mins ago
AY
Senior Manager, Enterprise Systems & Transformation
Avison Young | Canada
Toronto, ON
- Full-time
Working closely with Global IT leadership, business stakeholders, platform leads, Finance, HR, Operations and third-party implementation partners, the Senior Manager will translate…
Added 4 mins ago
MD
Legal Operations Director - State Prog Admin Manager Sr
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Job Class: State Program Administrator, Manager Senior
Added 4 mins ago
CG
Food Service Supervisor
Compass Group Canada
Caron, QC · Val Caron, ON
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 18 mins ago
T
Personal Banking Associate- Mandarin and/or Cantonese Language Skills are Considered an Asset
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 18 mins ago
T
Personal Banking Associate- Mandarin and/or Cantonese Language Skills are Considered an Asset
TD
Calgary, AB
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 18 mins ago
Retail Experience Lead
Fire & Flower Inc.
Oshawa, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 18 mins ago
Retail Assistant Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Assistant Store Manager, under the direction of the Retail Store Manager, is primarily responsible for the daily business operations of the store including training and…
Added 18 mins ago
Management and Sales Trainee
Sherwin-Williams
Regina, SK
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…
Added 18 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months. With Sherwin-Williams’…
Added 18 mins ago
AE
Health Safety Environment Advisor
Align Energy Services
Brooks, AB
- Full-time
Responsible for supporting HSE Manager and Operations with Health and Safety OH&S regulations, NSC Driving Compliance including Fleet Management. Will support in creating & implementing…
Added 18 mins ago
T
ERP Business Analyst Dynamics 365 F&0
Techo-Bloc
Longueuil, QC
- Full-time
…transformation. We’ve just rolled out Microsoft Dynamics 365 Finance & Operations, and we need a sharp, curious Business Analyst to help us get the most out of it. You’ll sit at the…
Added 18 mins ago
M
LOA Support Representative | 2 Openings
McKesson
Mississauga, ON
- Full-time
This position reports directly to the Manager, Employee Care. The ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage a range of…
Added 18 mins ago
Pharmacy Manager - Winnipeg
Rejuvenation
Winnipeg, MB
The Pharmacy Manager is accountable for the safe, effective, and compliant operation of this new Winnipeg community pharmacy - including clinical oversight, people leadership, Level C…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 3, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and independent service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, with facility or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Communication
Microsoft Office
CRM Database Use
Maintenance and Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training and Support

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facility Management
Building Maintenance
Commercial Accounts
Client Relationships
Project Management
Property Management
Service Operations
Janitorial Services
Handyman Services
Landscaping
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Facilities Systems
On-Call Emergencies
BC Driver's License

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