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Added 10 mins ago
SM
Operations Leader Withdrawal Management Dundas
St. Michael's Hospital
Toronto, ON
- Temporary
…Services include: providing operational leadership, clinical and technical expertise for the successful performance of policies and procedures; assisting and supporting Managers in the…
Added 10 mins ago
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Systems Integrator – Industrial Automation & SCADA
WSP
Vancouver, BC
- Full-time
…lifecycle, from design and programming through commissioning, field support, and operational…
Added 10 mins ago
SE
Outside Services Sales Representative (OSSR)
Schneider Electric
Ottawa, ON · ON · UNAVAILABLE, Ontario
- Full-time
…identifying key opportunities for complete solutions, also will support customers through their product and services lifecycles while exceeding our customers’…
Added 10 mins ago
Apprentice Industrial Electrician - Fly in/Fly out - Various US Locations
Crimson Group
Kelowna, BC
…projects. Working alongside experienced Journeyman Electricians and field supervisors, you will assist with electrical installations, power distribution systems, equipment connections,…
Added 10 mins ago
Apprentice Industrial Electrician - Fly in/Fly out - Various US Locations
Crimson Group
Calgary, AB
…projects. Working alongside experienced Journeyman Electricians and field supervisors, you will assist with electrical installations, power distribution systems, equipment connections,…
Added 10 mins ago
Journeyman Industrial Electrician - Fly in/Fly out - Various US Locations
Crimson Group
Kelowna, BC
If you enjoy hands-on electrical work, working with advanced power systems, and being part of a skilled field team, we want to hear from you!
Added 10 mins ago
Journeyman Industrial Electrician - Fly in/Fly out - Various US Locations
Crimson Group
Calgary, AB
If you enjoy hands-on electrical work, working with advanced power systems, and being part of a skilled field team, we want to hear from you!
Added 10 mins ago
BC
Segment Interface Manager
Bechtel Corporation
Toronto, ON
- Full-time
Support the Program Interface Manager in providing technical analytics and progress & performance reporting to executive and senior stakeholders.
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Estate Planning Consultant
BMO
Saskatoon, SK
- Full-time
Typically between 5 - 9 years of relevant experience and a University degree in relevant field of study.
Added 10 mins ago
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Assistant Mess Manager
Canadian Forces Morale and Welfare Services
Happy Valley-Goose Bay, NL
- Full-time
…services, access to retail savings and discounts and offers family support and organizes charity…
Added 10 mins ago
WI
Commissioning Consultant
WSP in Canada
Dartmouth, NS
- Full-time
You’ll be part of a close-knit, collaborative team where you can expand your technical expertise, contribute to client and project success, and build toward greater project management…
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EIT – Decommissioning & Demolition
GHD
Dartmouth, NS
- Full-time
…communicate clearly in writing and verbally. You should bring strong technical writing, data analysis, and interpretation skills, along with the flexibility to support a variety of office…
Added 10 mins ago
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Integrated Operations Centre (IOC) Specialist
Raise
Grande Prairie, AB
- Full-time
…operational excellence and maximize production. Working alongside field operations, facility operators, and production engineering teams, the successful candidate will apply exception-based…
Added 10 mins ago
US
UI Programmer
Ubisoft Saguenay
Saguenay, QC
- Full-time
Understand the UI structure to support the presentation team and provide tools for interface systems and internal debug drawing;
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Senior Full Stack Software Designer (Java & React)
CGI
Toronto, ON
- Full-time
Create and maintain technical documentation for applications, integrations, and support processes.
Added 10 mins ago
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Senior Customer Success Manager
Emburse
Toronto, ON
- Full-time
…identifying at-risk accounts early, leading targeted commercial and technical save efforts, and conducting root-cause offboarding…
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Head of Domain, Technology Development
Geotab
Oakville, ON
- Full-time
Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and work experience).
Added 10 mins ago
R
Transmission Estimator
Raise
Burnaby, BC
- Full-time
…Transmission Stations and Lines Estimating team, providing critical support for capital and maintenance projects. Your primary focus will be on the rehabilitation, upgrade, and expansion of…
Added 10 mins ago
DI
Office Administrator
DuroByte Inc.
Windsor, ON
- Full-time
…complete automation solutions, from controls programming and technical support to fully integrated, turnkey industrial automation…
Added 10 mins ago
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Lead Electrical Engineer
Tetra Tech
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Technical calculations and software use for load calculations, arc flash, fault & coordination studies, power system design.
Added 10 mins ago
MI
Intergovernmental Affairs Major Projects Coordinator
Musqueam Indian Band
Vancouver, BC
- Full-time
…occurring at various federal of government, while also providing support in project and relationship agreement negotiations. They also act as an in-house subject matter expert on regulatory…
Added 10 mins ago
N
Optical AI Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…your contributions genuinely impact our advancements in the field. Embrace this opportunity to shape the future of communication technology with us at…
Added 10 mins ago
CE
Financial Reporting Analyst
Canlin Energy Corporation
Calgary, AB
- Full-time
…reporting, full-cycle monthly accounting, regulatory compliance, technical accounting, budgeting and forecasting, treasury activities, and strategic corporate initiatives. The successful…
Added 10 mins ago
A
Regional Marketing Manager- Edmonton Store Support Centre Office
AutoCanada
AB · Edmonton, AB
- Other
Identify opportunities to support dealerships through challenges, uncover areas for growth, and recommend solutions.
Added 26 mins ago
Manager, Online Technical Training
George Brown Polytechnic
Toronto, ON
…evaluating and training of full-time and part-time tutorial and technical support…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance After Probation
Monthly Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Client Relationships
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
Client Feedback
Service Scheduling

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