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Added 5 mins ago
EHS Specialtist
Molson Coors
Chilliwack, BC
…hands-on support through inspections, incident investigations, training, reporting, and employee engagement…
Added 20 mins ago
OH
Senior Project Lead
OneTouch House
Langford, BC
- Full-time
Our staff has the training and experience to tackle top tier home technology projects, and we pride ourselves in our abilities to deliver exceptional results. From planning & design,…
Added 20 mins ago
TH
Head Cashier: Part Time - CHILLIWACK
The Home Depot Canada
Chilliwack, BC
- Part-time
Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
Added 20 mins ago
TH
Department Supervisor : Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development…
Added 20 mins ago
G
Organizing Director
GoodWork.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Build long-term capacity: Coach local riding teams to build capacity with the goal to win. Lead training and provide support to CAs and key ridings with elections related activities such as…
Added 20 mins ago
TH
Merchandising Department Supervisor Full Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Full-time
Merchandising Supervisors direct the priorities of the associate based on directives of the Merchandising Execution Manager. Tasks & Responsibilities. Supervise, coach, train & develop…
Added 20 mins ago
TH
SUPERVISEUR DE SECTEUR, MISE EN MARCHÉ EN MAGASIN, CANADA
The Home Depot Canada
Grande Prairie, AB
- Full-time
Merchandising Supervisors direct the priorities of the associate based on directives of the Merchandising Execution Manager. Tasks & Responsibilities. Supervise, coach, train & develop…
Added 35 mins ago
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Privacy, Legal Counsel Manager
PwC Canada
Toronto, ON
- Full-time
Added 35 mins ago
FE
Inside Sales Representative
Franklin Empire Inc.
Newmarket, ON
- $50,000 to $60,000 CAD / year
- Full-time
…OEM and MRO solutions, lighting design, inventory management, training, automation expertise, and specialty…
Added 35 mins ago
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Manager, Supply Chain Replenishment
Loblaw Companies Limited
Brampton, ON
- Full-time
Provide business coverage for the Senior Manager in their absence.
Added 50 mins ago
PD
Certified Dental Assistant (Hamilton)
Passion Dental Group
Hamilton, ON
- Part-time
Job Type: Part-time and Full-time (schedule finalized with hiring manager)
Added 50 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 50 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 50 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 50 mins ago
TH
Merchandising Execution Associate Part-Time - 7052 Regina
The Home Depot
Regina, SK
- Part-time
Added 50 mins ago
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Lot Associate Part -Time - 7051 Saskatoon
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- Part-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 50 mins ago
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Sales manager
Michaels Stores
Toronto, ON
- Full-time
Store - TOR-TORONTO/ST CLAIR, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience.…
Added 50 mins ago
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Mortgage Specialist Associate
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- Full-time
Added 50 mins ago
Specialist, Demand Planning
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Toronto, ON
The Demand Planning Specialist will report into the Manager, Demand Planning and is accountable for the management of the demand planning process for their assigned business area as part of…
Added 50 mins ago
Sales Development Manager, Small Store
CONA Services
Vaudreuil-Dorion, QC
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 50 mins ago
Specialist, Demand Planning
CONA Services
Toronto, ON
The Demand Planning Specialist will report into the Manager, Demand Planning and is accountable for the management of the demand planning process for their assigned business area as part of…
Added 50 mins ago
Sales Development Manager, Small Store
CONA Services
Vaudreuil-Dorion, QC
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 1 hour ago
T
Freelance English into Traditional Chinese (Taiwan) Investment Banking Translator
TransPerfect
Remote, Canada
- Contract
- Remote
…product before it goes to the client. Under the guidance of your manager and in collaboration with Project Managers, you’ll be responsible for translating and proofreading documents…
Added 1 hour ago
T
Freelance Traditional Chinese (Taiwan) into English Investment Banking Translator
TransPerfect
Remote, Canada
- Contract
- Remote
…product before it goes to the client. Under the guidance of your manager and in collaboration with Project Managers, you’ll be responsible for translating and proofreading documents…
Added 1 hour ago
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Account Manager
STERIS Canada Sales ULC (Canada Sales)
Montreal, QC
- Full-time
As a Reprocessing Capital and Consumable (Hybrid) Account Manager at STERIS, you are responsible for the overall financial performance and Customer satisfaction in the assigned territory.…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance After Probation
Monthly Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Client Relationships
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
Client Feedback
Service Scheduling

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