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Added 21 hours ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Added 5 mins ago
BR
Human Resource Generalist
BDO Recruitment Services - Canada
Woodstock, ON
- Full-time
…practical, hands-on HR support throughout the employee life cycle. Responsibilities include full-cycle recruitment, labour relations, performance management, benefits administration,…
Added 5 mins ago
Fitness Program Support Lead
YMCA of Lethbridge
Lethbridge, AB
The Fitness Program Support Lead will support the Association as part of the HSF team. The major responsibilities of this position are, but not limited to:
Added 5 mins ago
Coordinator, Rental Experience
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Rental Experience will support the Member Experience team. The major responsibilities of this position are, but not limited to:
Added 5 mins ago
Coordinator, Aquatics Programs
YMCA of Lethbridge
Lethbridge, AB
The Coordinator, Aquatic Programs will support the Aquatic team. The major responsibilities of this position are, but not limited to:
Added 5 mins ago
Attendant, Member Experience
YMCA of Lethbridge
Lethbridge, AB
The Attendant, Member Experience will support the Association as part of the Member Experience team. The major responsibilities of this position are, but not limited to:
Added 5 mins ago
Community Access Liaison (CAL)
YMCA of Lethbridge
Lethbridge, AB
…health and safety of all members and facility users. The major responsibilities of this position are, but not limited…
Added 5 mins ago
OSC Early Childhood Educator (Level 2)
YMCA of Lethbridge
Coalhurst, AB · Lethbridge, AB
The ECE Level 2 will support the Association as part of the Child Care team. The major responsibilities of this position are, but not limited to:
Added 5 mins ago
Admin, Child Care
YMCA of Lethbridge
Lethbridge, AB
…department through administrative and operational support. The major responsibilities of this position are, but not limited…
Added 5 mins ago
Talent Acquisition Advisor
G Mining Services / G Services Miniers
Brossard, QC
Added 5 mins ago
CM
2026-041 - PFT IT Specialist - Level 1
Canadian Mental Health Association HPE
Belleville, ON
- Full-time
Key responsibilities include diagnosing and troubleshooting technical issues, installing and configuring computer systems, and assisting with network connectivity problems. The IT…
Added 5 mins ago
CM
2026-060 - PFT Addictions Counsellor - RAAM (Picton)
Canadian Mental Health Association HPE
Prince Edward, ON
- Full-time
…clients/families, and referrals to other services. Additional responsibilities include the supervision and monitoring of individual clients’ withdrawal from specified substances as defined…
Added 5 mins ago
H
Chauffeur Driver
Hertz
QC · Quebec, QC
- Part-time
Added 20 mins ago
TP
Business Development Manager
T&T Power Group
Canada
- Full-time
Added 20 mins ago
NI
Account Manager
Network Innovations
Calgary, AB
- Full-time
Added 20 mins ago
G-
Labourer, Processing Facilities
GFL - Sewer Technologies Division
AB · Edmonton, AB
- Full-time
Added 20 mins ago
FC
Package Handler Trainer
FedEx Canada
Quebec, QC
- Part-time
…be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to…
Added 20 mins ago
P
Pediatric Nurse Practitioner
pharmacy-pro
Vancouver, BC
- Full-time
Seeking a Pediatric Nurse Practitioner to provide primary and specialty care to children from birth to 18 years. Responsibilities include conducting physical examinations, diagnosing and…
Added 20 mins ago
RP
Vice President Finance
RECRUITMENT PARTNERS INC.
AB · Edmonton, AB
- Full-time
The responsibilities of this role include, but are not limited to:
Added 20 mins ago
SS
Rental Coordinator
Sunbelt Solomon
New Westminster, BC
- Full-time
…attention to detail throughout every stage of the process. Key responsibilities include handling incoming customer calls, responding to rental inquiries, preparing quotations, gathering…
Added 20 mins ago
PI
Workface Planner Lead
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Perform additional leadership and planning responsibilities as required to support project and organizational objectives
Added 20 mins ago
PI
Quantity Surveyor
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Added 20 mins ago
PI
Trades Recruiter
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Added 20 mins ago
PI
Quality Control Administrator
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Added 20 mins ago
PI
Project Controls Scheduler – Industrial Construction
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time
Added 20 mins ago
PI
Materials Coordinator
Phoenix Industrial Group of Companies
AB · Edmonton, AB
- Full-time

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance After Probation
Monthly Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Client Relationships
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
Client Feedback
Service Scheduling

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