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Added 2 mins ago
GA
Store Manager - Karl Lagerfeld Paris
G-III Apparel Group
Calgary, AB
- Full-time
If you are a results-driven retail leader who is passionate about fashion, developing talent, and creating memorable customer experiences, we invite you to build your career with us.
Added 2 mins ago
WI
CNC Machine Operator
Wesgar Inc.
Port Coquitlam, BC
- $22 to $25 CAD / hour
- Full-time
Wesgar is a leader in the custom sheet metal fabrication industry, specializing in high-mix, low-volume manufacturing for a wide range of global sectors. Based in Port Coquitlam, we pride…
Added 2 mins ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
As a member of the management team, the Director will contribute to strategic planning, ensure compliance with legislative requirements, and provide leadership to staff, the Managing…
Added 17 mins ago
R
Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 17 mins ago
V|
Logistics Specialist
Veolia | Water Tech
Oakville, ON
- Full-time
VWT Logistics team is seeking a strong candidate for the day-to-day logistics operations, warehousing, and export/import activities.The successful candidate will work directly with the NAM…
Added 17 mins ago
D
Réceptionnaire / Agent de mise en stock (Receiver / Put Away)
Dexter
Longueuil, QC
- Full-time
Leader dans l’industrie des pièces de remorque depuis plus de 60 ans, Dexter s’est bâtit une réputation comme marque de confiance au service des fabricants et des centres de distribution de…
Added 17 mins ago
V|
Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group…
Added 17 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
We are seeking an Operations Manager with experience in automotive reconditioning and general operations. You will be part of the senior leadership team responsible for providing overall…
Added 32 mins ago
C
Dirigeant, spécialiste en conception de solutions – sécurité/Leader-Solutions Designer-Security
Cisco
Toronto, ON
- Full-time
We have an exciting opportunity to join our leadership team as a Leader for Security Solutions Designers within our Security Architecture Team! We are searching for a highly motivated,…
Added 32 mins ago
VE
Logistics Specialist
Veolia Environnement SA
Oakville, ON
- Full-time
VWT Logistics team is seeking a strong candidate for the day-to-day logistics operations, warehousing, and export/import activities.The successful candidate will work directly with the NAM…
Added 47 mins ago
AA
Person Responsible for Maintenance (PRM) / Director of Maintenance (DOM)
Aeropol Aviation Services
Mississauga, ON
- Full-time
We are seeking an experienced aviation maintenance leader to join our management team as Person Responsible for Maintenance (PRM) / Director of Maintenance (DOM).
Added 1 hour ago
Senior Manager, Demand Planning and S&OP
Henkel group
Mississauga, ON
…and business priorities. You will lead and develop a planning team and connect the Canadian business with regional and global planning…
Added 1 hour ago
WM
Driver CDL Shred
Waste Management, Inc. (WM)
Gloucester Glen, ON · Gloucester, ON
- Full-time
Whether you're driving routes, operating equipment or helping deliver essential services, you'll be part of a team that values hard work, safety, professionalism and looking out for one…
Added 1 hour ago
GP
Head of Technology and Innovation
Good Protein
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
C'est une belle occasion pour un(e) leader technologique qui aime autant bâtir et innover que relever des défis complexes, tout en ayant un impact concret sur la croissance de l'entreprise !
Added 1 hour ago
I
IT Functional Analyst
Intelcom
Montreal, QC · Service Centre (Montreal) Lab
- Full-time
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate,…
Added 1 hour ago
MO
Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON · Etobicoke, ON
- Full-time
Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer…
Added 1 hour ago
IF
Security Product Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
The Information Security Protection and Analysis (ISPA) team is looking for a Product Manager to contribute to the evolution of its operational cybersecurity capabilities.
Added 1 hour ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
…your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other…
Added 1 hour ago
C
Dirigeant, spécialiste en conception de solutions – sécurité
Cisco
Toronto, ON
- Full-time
We have an exciting opportunity to join our leadership team as a Leader for Security Solutions Designers within our Security Architecture Team! We are searching for a highly motivated,…
Added 1 hour ago
IF
Director-Domestic Operations & Dealer Relations
International Financial Data Services (IFDS)
Toronto, ON
- Full-time
…range of global asset managers, wealth managers, banks, and insurance companies. The IFDS enterprise supports more than 17 million accounts with AUA of approximately CAD $4 trillion. IFDS…
Added 1 hour ago
MO
Operations Specialist
Meridian OneCap Credit Corp.
Toronto, ON
- Full-time
Our team is known as industry leaders. We’ve earned our reputation through consistent delivery of financing programs with the most efficient transaction process and superior customer…
Added 2 hours ago
NS
Warehouse Labourer
Northern Strands
Saskatoon, SK
- Full-time
…material. The Warehouse Labourer is an integral part of the team and contributes to the success of the company. This position reports directly to the Inside Sales & Warehouse Manager.…
Added 2 hours ago
NF
Sales Team Manager - Toronto
Neilson Financial Services
Toronto, ON
- Full-time
…2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our…
Added 2 hours ago
R
Gestionnaire de compte en approvisionnment / Accoubnt Manager procurement
RTX
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 2 hours ago
VG
Director, Manufacturing Engineering & Facilities
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
When you join the Trojan Technologies team and the broader Veralto network, you become part of a unique culture where purpose meets possibility: where the work we do makes an everyday…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance After Probation
Monthly Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Client Relationships
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
Client Feedback
Service Scheduling

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