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Added 4 mins ago
C
Business Development Representative
Conexiom
Kitchener, ON
- Full-time
Builds and runs account-based plays that multithread 3–7 stakeholders per account, from Director through C-level, across Customer Service, Sales Operations, Supply Chain, Finance/AP, and IT.
Added 34 mins ago
BB
Service Coordinator
Bosch Building Technologies North America
Vancouver, BC
- Full-time
Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes ticketing, and other systems as tools to coordinate, communicate, and…
Added 34 mins ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
The Field Service Representative, with minimal supervision, inspects, services, repairs, upgrades or installs renal care equipment on which training has been provided. This work is…
Added 1 hour ago
LH
2600002970 - Laboratory Technologist
Lakeridge Health
Port Perry, ON
- Internship
Current theoretical and technical knowledge in Hematology, Blood Transfusion and Biochemistry;
Added 1 hour ago
LH
2600002969 - Laboratory Technologist
Lakeridge Health
Port Perry, ON
- Full-time
Current theoretical and technical knowledge in Hematology, Blood Transfusion and Biochemistry;
Added 1 hour ago
VC
Customer Success Representative
Valsoft Corporation
Remote, Canada
- $60,000 to $70,000 CAD / year
- Full-time
- Remote
As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run…
Added 2 hours ago
CO
Truck Driver IV - Transit (part-time) - Open until filled - Applications processed as received
City of Powell River BC
Powell River, BC
- Part-time
Willing and able to work shifts to meet service requirements and respond to operational needs. Serves as a visible representative of City Transit and provides courteous, inclusive…
Added 3 hours ago
LH
2600002584 - DRCC Radiation Therapist
Lakeridge Health
Oshawa, ON
- Internship
Excellent technical, communication and interpersonal skills;
Added 3 hours ago
CO
Food Services Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Maintain a clean, sanitary, and efficient food service operation in compliance with food safety, infection prevention, and Long-Term Care standards.
Added 3 hours ago
CO
Social Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Note: The above duties are representative of a typical position and are not to be construed as all inclusive.
Added 3 hours ago
NS
Diagnostic Medical Sonographer - Diagnostic Imaging (Multi-Site Position)
Nova Scotia Health Authority
Vaughan, NS
- Full-time
…member of the Diagnostic Imaging Team performs patient care, technical activities, and duties directly related to the overall functioning of the department. The purpose of this position…
Added 4 hours ago
FH
Representative, Internal/External Talent Acquisition
Fraser Health
Surrey, BC
- Full-time
We currently have two Full-Time Representative, TAO opportunities based out of our Central City Offices in Surrey, B.C.
Added 4 hours ago
H
Field Service Representative
Hitachi
Kelowna, BC · (HE)Office_BC_Kelowna NEW
- Full-time
…system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you…
Added 4 hours ago
E
Territory Representative, Hospitality Sales & Service
Ecolab
Mississauga, ON · Richmond Hill, ON · Toronto, ON · Woodbridge, ON · ON
- Full-time
Ecolab is seeking a Territory Sales and Service Representative to join our team in the Toronto (Downtown) market. As an industry leader, we need talented people like you to help us continue…
Added 5 hours ago
LM
Assistant Vice President, Executive Underwriter, Property
Liberty Mutual Canada
Vancouver, BC
- Full-time
Deliver high-quality service to brokers and clients, contributing to Liberty's reputation as a technical and relationship-led market in Western Canada
Added 5 hours ago
KS
Outside Sales Representative - Electrical Utilities
Kinetic Search Group
Quebec, QC
- Full-time
…portfolio, strong manufacturer partnerships, and a reputation for technical expertise and customer service, the organization plays an important role in supporting Canada's evolving…
Added 5 hours ago
TG
Machine Group Specialist - Controls
Toyoda Gosei Americas
Palmerston, ON
- Full-time
Benefits start from Day 1 – 90% Medical, 80% Dental, Variety of Paramedical Coverage ($500/service)
Added 5 hours ago
HE
Field Service Representative
Hitachi Energy
Kelowna, BC
- Full-time
…system operation, resolving issues, and contributing to positive service experiences. By collaborating with cross-functional teams and applying structured troubleshooting practices, you…
Added 5 hours ago
Student Records Representative
Government of Alberta
AB
The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.
Added 6 hours ago
S
Journeyed Trade, Vehicles & Equipment Mechanic
SaskPower
North Battleford, SK
- Full-time
Inspect, service and operate specialized equipment and tools
Added 6 hours ago
RS
Diesel Technician Trainee
Ryder System, Inc.
Cambridge, ON
- Full-time
…a new employee with the Technician role while working as a Service Employee and is enrolled in Ryder's 18 month Technical Training Developmental Program. The incumbent will be assigned to a…
Added 6 hours ago
S
Financial Advisor, Investment & Retirement Planning - Bridlewood, Kanata, Ontario
Scotiabank
Ottawa, ON · Kanata, ON
- Full-time
Certification as a Mutual Funds Representative in good standing with licensing requirements, having completed the Investment Funds in Canada or bank-recognized equivalent.
Added 6 hours ago
RS
Shipping and Receiving Clerk - Night Shift Sunday - Wednesday
Ryder System, Inc.
Winnipeg, MB
- Full-time
Generates daily, weekly or monthly reports, memos, and summaries often of a technical and/or confidential nature.
Added 6 hours ago
Customer Service Technician
FortisBC
Sparwood, BC
Are you a skilled technician with a passion for public safety and customer service? Join our team as a Customer Service Technician, where you'll play a vital role in ensuring the safe and…
Added 6 hours ago
S
independent Sales Representative-Healthcare & Physiotherapy( Commission Only)
SET
Toronto, ON
- Contract
For more than 30 years, SET has supported healthcare professionals and patients through electrotherapy expertise, product education and dedicated technical and customer support.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 3, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with independent service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, along with strong communication, organization, follow-through, and CRM and Microsoft Office skills. Candidates must have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and facilities troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance After Probation
Monthly Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Client Relationships
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Microsoft Office
CRM Database
Maintenance And Repair
Building Systems
Troubleshooting
On-Call Emergencies
Client Feedback
Service Scheduling

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