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Added 13 mins ago
CF
Sales Associate - Toronto, ON
CI Financial
Toronto, ON
- Full-time
Provide complete administration duties assistance to the DVP as well as supporting the team, including some aspects of Business Development Manager role
Added 13 mins ago
C
Directeur/trice Générale - Starcité Gatineau
Cineplex
Gatineau, QC · Starcite Gatineau
- Full-time
You have a minimum of 4 years’ experience as a manager in the restaurant or service industry with proven experience in staff supervision and field operations.
Added 13 mins ago
CT
Assistant Manager
Canadian Tire Corporation
Westbank, BC
- Full-time
Assumes responsibility for all operations of the store in the absence of the Store Manager.
Added 13 mins ago
BG
Dealer Representative (Scarborough West)
Boyd Group Services
Toronto, ON
- Full-time
Accurate Diagnosis of Collision Damage & Refinishing Operations
Added 13 mins ago
B
Personal Banker
BMO
Vancouver, BC
- Full-time
Added 13 mins ago
B
Regional Support Manager, Trust, British Columbia & Prairies
BMO
Vancouver, BC · FBT
- Full-time
The Regional Support Manager, Trust, British Columbia & Prairies is responsible for providing leadership, operational support to the Trust professional support teams serving British…
Added 13 mins ago
YU
Exam Monitor and Support Assistant
York University
Toronto, ON
- Contract
…Accessibility Services department under the direction of the Manager,…
Added 13 mins ago
OV
Restaurant Supervisor | Part-Time | Tribute Communities Centre
Oak View Group
Oshawa, ON
- $20 to $22 CAD / hour
- Part-time
…Communities Centre while working alongside the venue's Hospitality Manager. While working in this fast-paced environment, this position will ensure a high standard of products and services…
Added 13 mins ago
T
Assistant Controller
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Full-time
Late morning, you join the monthly review with a plant’s operations manager. Instead of just presenting a variance report, you come in with a view: raw material costs explain part of the…
Added 13 mins ago
DG
Cleaning Supervisor
Dexterra Group
Moncton, NB
- Full-time
As a Cleaning Supervisor, reporting to the Manager, you will supervise the cleaning and services of an assigned area within the budget required to maintain company and customer quality…
Added 13 mins ago
GH
Property Manager
Global Hospitality, Inc.
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
…firm. Its work spans asset management, residential property operations and rental programs, and it is known for delivering practical, sustainable solutions with a strong focus on quality,…
Added 13 mins ago
S
NPI Manager
Sanmina
Ottawa, ON
- Full-time
The New Product Introduction (NPI) Manager applies manufacturing and project management knowledge to manage NPI projects in a cross-functional environment. The NPI Manager’s primary…
Added 13 mins ago
WH
Pharmacy Manager
Whole Health Pharmacy
Welland, ON
- Full-time
Serve as the pharmacy’s Designated Manager and oversee all day-to-day operations.
Added 13 mins ago
QM
Manager, Compensation & Benefits
Quantum Management Services Ltd.
Toronto, ON
- $125,000 to $135,000 CAD / year
- Full-time
Our client is seeking an experienced Manager, Compensation & Benefits to lead the administration and optimization of compensation and benefits programs. Reporting to a senior HR leader,…
Added 13 mins ago
S
Manufacturing Manager
Sanmina
Ottawa, ON
- Full-time
Leads and manages the operations functions, which may include production manufacturing engineering, manufacturing process, quality, and activities from production planning to shipment.
Added 13 mins ago
B
Team Lead, Finance Effectiveness & Transformation
BDO
Toronto, ON
- Full-time
…milestones, and budget-to-actual performance while providing the Manager with timely visibility into risks, issues, dependencies, decisions, and potential scope…
Added 13 mins ago
Sous Chef-GCT
Great Canadian Entertainment
Toronto, ON
Under the general direction of the Executive Chef, Director, Food & Beverage or the Manager, Food & Beverage, this position is responsible for the overall management of one or more food…
Added 13 mins ago
A
Demand Planning and Customer Collaboration Analyst
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Prepare and lead weekly reviews with the customer replenishment team, and participate in departmental reviews with the category manager and replenishment team.
Added 13 mins ago
LB
Facilities Manager
Lithion Battery Inc.
Calgary, AB
- Full-time
Reporting to the Director/VP of Manufacturing Operations, the Facilities Manager is responsible for ensuring the building’s services and maintenance meet all operational needs.
Added 13 mins ago
L
HS&E Lead, Pipeline
Ledcor
Calgary, AB · Edmonton, AB · Fort McMurray, AB
- Full-time
You are an established Health & Safety Lead/Manager with experience in the pipeline industry.
Added 13 mins ago
XE
Senior Customer Experience Specialist
XR Extreme Reach
Remote, Canada
- Remote
At XR, we're transforming how advertising gets made, managed, and delivered. As the global leader in advertising operations, we help brands, agencies, and media companies manage every stage…
Added 13 mins ago
DT
Project Manager
DXC Technology
Ottawa, ON
- Full-time
…deliverables, risks, and stakeholder communications. The Project Manager will work closely with technical teams, operations teams, client stakeholders, and DXC leadership to ensure projects…
Added 13 mins ago
LD
Pharmacy Assistant - Part Time
London Drugs Limited
Calgary, AB
- Part-time
- Other
You will be responsible for assisting the Pharmacists and Pharmacy Manager with daily operations of the Pharmacy Department. Duties will include customer service, servicing the front…
Added 13 mins ago
Timber-Tech Building Solutions - Order Picker
UpSourced HR
Balzac, AB
…in Balzac, AB. The position will report directly to the Shop…
Added 14 mins ago
GC
Project Manager
Gibraltar Construction
Vancouver, BC
- Full-time
Our Site Managers handle day-to-day site operations, while the Project Manager oversees project planning, financial performance, and overall project delivery.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, with strong organization, communication, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM systems, have a valid BC driver's license and vehicle, be able to travel locally and handle on-call emergencies, and bring technical maintenance and troubleshooting skills.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facility Management
Service Operations
Vendor Coordination
Quality Control
Issue Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facility Management
Building Maintenance
Property Management
Project Management
Service Operations
Commercial Accounts
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Account Retention
Client Feedback
Issue Resolution
Maintenance And Repair
Facilities Systems
Diagnosing And Troubleshooting
Microsoft Office
CRM Database
Smartphone
Laptop
On-Call Emergencies
BC Driver's License

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