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Added 2 hours ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 3 hours ago
A
Account Director / Senior Account Manager (Vancouver, Toronto, LA)
Akcelo
Vancouver, BC
- Contract
We work on some of the most innovative, creative and experiential projects that we promise will challenge and provide you with professional growth. You will be responsible for supporting…
Added 5 hours ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact…
Added 6 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Q Wealth Partners is one of Canada's largest independent Portfolio Management firms, with nearly $10 billion in assets and 30+ partner offices across the country. As a registered Portfolio…
Added 11 hours ago
Program Manager
Konrad
Toronto, ON
…working primarily in a strategic leadership capacity across client engagements. As a Program Manager, you excel at orchestrating complex, multi-stream programs that deliver exceptional…
Added 11 hours ago
Delivery Manager
Konrad
Toronto, ON
Konrad is looking for an experienced Delivery Manager to drive the seamless execution and delivery of our digital and AI solutions. You've successfully managed cross-functional project…
Added 12 hours ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Applies the risk management framework to the portfolio to protect the Bank's assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process…
Added 12 hours ago
AC
District Marketing Manager
Aramark Canada
Toronto, ON · Scarborough, ON
- Full-time
Aramark Canada is seeking a collaborative and engaging District Marketing Manager (DMM) to support multiple client accounts across the GTA & Eastern Ontario. This role reports to the…
Added 12 hours ago
C
Trnctn Mgmt Sr Consultant
CBRE
Toronto, ON
- Full-time
Join CBRE, the world's leading commercial real estate services firm, and play a key role supporting a major client’s retail real estate portfolio. As a Senior Transaction Manager, you will…
Added 12 hours ago
CE
Architectural Team Lead - Entitlements
Colliers Engineering & Design
ON · UNAVAILABLE, Ontario
- Full-time
As a Client Leader of Entitlements, you will be in direct daily contact with Owner representatives, leading the Feasibility, Design, and Development of commercial retail projects, with your…
Added 12 hours ago
DW
Project Manager
Design Works Engineering
Toronto, ON
- Full-time
Travel: From time to time, for site visits and client meetings
Added 13 hours ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
Q Wealth Partners is one of Canada's largest independent Portfolio Management firms, with nearly $10 billion in assets and 30+ partner offices across the country. As a registered Portfolio…
Added 18 hours ago
J
Senior Conveyance Project Manager
Jacobs
Burnaby, BC
- $150,000 to $200,000 CAD / year
- Full-time
We’ll rely on you to lead business development activities with key clients, including proposals preparation and management, resulting in the acquisition of new projects, as well as perform…
Added 18 hours ago
BH
Senior Manager, Facilities & Space Management
BC Hydro
Vancouver, BC
- Full-time
Oversees delivery of facility management services and projects that support the safe, reliable day-to-day operations and upkeep of Properties’ portfolio of facilities (more than 100 BC…
Added 18 hours ago
Sales Manager, North America (Canada West Coast)
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
…their existing industry network, Wenco’s market knowledge, and the regional sales strategy to identify, nurture, and close sales opportunities for Wenco’s portfolio of products and…
Added 18 hours ago
CN
Deputy Vice President, Project Controls and Corporate Planning
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a leadership role where you can shape the future of project delivery, corporate planning, and organizational performance? Can you see yourself leading enterprise-wide…
Added 19 hours ago
A
Manager, Process Engineering (1 Year Maternity Leave Coverage)
Ausenco
Toronto, ON
- Contract
This role will support our continued growth and success across a diverse portfolio of minerals and metals projects. Working across the full project lifecycle, from early-stage studies and…
Added 19 hours ago
WI
Sales Manager, North America (Canada West Coast)
Wenco International Mining Systems
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…their existing industry network, Wenco’s market knowledge, and the regional sales strategy to identify, nurture, and close sales opportunities for Wenco’s portfolio of products and…
Added 19 hours ago
A
Marketing Manager
Agropur
Longueuil, QC · St-Hubert Campus
- Full-time
Experience in project and portfolio management.
Added 20 hours ago
KC
Manager / Senior Manager, Restructuring & Turnaround
KPMG Canada
Montreal, QC
- Full-time
Deal Advisory's Restructuring & Turnaround group helps companies that facing economic challenges and uncertainty as a result of a variety of reasons including business underperformance, an…
Added 21 hours ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Deliver industry and technical expertise in audit and assurance through client interactions, reports, technical work, management presentations and high-quality deliverables
Added 21 hours ago
G
Regional Property Manager
Greystar
Edmonton, AB
- Full-time
Supports and executes the Company’s strategies related to property management operations by directing the team members on the assigned portfolio of properties, and by implementing the…
Added 21 hours ago
T
AVP, Legal - Operations and Business Management
TD
Toronto, ON
- Full-time
Lead, oversee, provide leadership to a centralized Legal Operations and Business Management function, integrating operations, portfolio management, governance, colleague experience, project…
Added 22 hours ago
HE
Banquet Captain
Hotel Equities Group, LLC
Guelph, ON
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Banquet Captain to join our team.
Added 22 hours ago
TR
Marketing And Communications Coordinator
Thompson Regional Airport
Thompson, MB
- Full-time
In addition to leading marketing and communications execution, the position supports the Manager, Business Development with business-development and partnership activities and supports both…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 6, 2027
Posting language: English
Posted: Nov 7, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and overseeing service providers, schedules, service quality, and issue resolution. Conduct site inspections, identify opportunities to improve or expand services, support renewals and retention, and maintain accurate account documentation.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, along with strong communication, organization, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel locally and handle on-call emergencies, and have a valid BC driver's license and vehicle; maintenance and facilities troubleshooting skills are also required.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Account Retention
Service Scheduling
Scope Management
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Maintenance And Repair
Diagnostics
Troubleshooting
Building Systems
Facilities Systems
On-Call Emergencies
Janitorial Services
Landscaping
Handyman Services

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