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Added 51 mins ago
SC
Senior Civil Designer
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Experience in project management, property management, account management, or service operations
Added 4 hours ago
P
Experienced Loader Operator
PERMA-PIPE
Camrose, AB
- Contract
PERMA-PIPE International Holdings, Inc. (NASDAQ: PPIH) is a global leader in engineered piping solutions, specializing in insulation systems, containment, anti-corrosion coatings, custom…
Added 4 hours ago
S
Structural Engineer (P.eng) – Bridges
SYSTRA
Toronto, ON
- $95,000 to $110,000 CAD / year
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 4 hours ago
EM
Tradeshow Assistant
Evertz Microsystems Limited
Burlington, ON
- Full-time
Strong organizational and project coordination skills with exceptional attention to detail.
Added 5 hours ago
TE
Junior Hydrogeologist
True Environmental
Whitehorse, YT
- Full-time
Interface with other technical experts to achieve multidisciplinary project goals.
Added 5 hours ago
J
Quality Assurance Analyst (COPY)
JobsMedia.io
Laval, QC
- Full-time
A leader in occupational health and safety (OSH) risk management, Novo offers comprehensive services to companies in order to support them and increase their OHS performance. We offer many…
Added 5 hours ago
B
Inspector Level C (CGSB MT2 and PT2 required) - Nuclear Industry
BWXT
Cambridge, ON
- Internship
BWXT Canada Ltd. is a world leader in design, engineering, manufacture, construction and service of nuclear power generation equipment. As a supplier of innovative, high-quality nuclear…
Added 5 hours ago
B
NDE Inspector Level B (nuclear industry) 1
BWXT
Cambridge, ON
- Full-time
BWXT Canada Ltd. is a world leader in design, engineering, manufacture, construction and service of nuclear power generation equipment. As a supplier of innovative, high-quality nuclear…
Added 5 hours ago
J
Quality Assurance Analyst (COPY) (COPY)
JobsMedia.io
Longueuil, QC
- Full-time
A leader in occupational health and safety (OSH) risk management, Novo offers comprehensive services to companies in order to support them and increase their OHS performance. We offer many…
Added 5 hours ago
IT
HR and Payroll Administrator (Contract)
InTandem Talent
Calgary, AB · AB · Edmonton
- Full-time
With over 120 years of experience in North America, Soletanche Bachy Canada (“SB Canada”) is an established leader in the deep foundations industry. Through our affiliation with the…
Added 5 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…you'll lead real work from day one while setting up a practical project office that helps us execute, not one that adds…
Added 6 hours ago
A
Program Cost Controller - Airport
AECOM
Mississauga, ON
- $93,000 to $145,000 CAD / year
- Full-time
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients’ complex…
Added 6 hours ago
Haul Truck Operator- Syncrude Aurora
Fort McKay Group of Companies
Fort McMurray, AB
…productive, and efficient manner according to the scope of the project and the work being performed. The operator will also keep clean and maintain the equipment and comply with all…
Added 6 hours ago
Project Manager - Calgary
Strategic Group
Calgary, AB
…spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This…
Added 6 hours ago
AH
Assistant Head Nurse - Emergency
Alberta Health Services
St. Albert, AB
- Part-time
…reduce delays, and optimize resource utilization. As a clinical leader and mentor, you will provide guidance and support to nursing staff managing complex patient care situations while…
Added 7 hours ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
…stimulating environment, participating as an integral member of project teams to diagnose issues and design strategic human resource solutions that support clients’ success. You will be…
Added 7 hours ago
RD
Superintendent of Utilities, Parks, and Facilities (Exempt; Permanent, Full-time)
Regional District of Fraser-Fort George
Prince George, BC
- Full-time
Reporting directly to this position includes the Utilities Leader, Environmental Field Supervisor, Environmental Services Lead Hand, Environmental Service Worker 1s, and other operational…
Added 7 hours ago
PE
Structural Steel Welder - Afternoon Shift
PTW Energy Services
Calgary, AB
- Full-time
We're always looking for skilled Welders to join our team. As a Canadian leader in customized self-frame, rigid frame, and pre-engineered building solutions, we continue to grow and are…
Added 7 hours ago
PE
Structural Steel Welder - Day Shift
PTW Energy Services
Calgary, AB
- Full-time
We're always looking for skilled Welders to join our team. As a Canadian leader in customized self-frame, rigid frame, and pre-engineered building solutions, we continue to grow and are…
Added 8 hours ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 8 hours ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections,…
Added 8 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 CAD / hour
- Full-time
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance,…
Added 8 hours ago
SC
Senior Project Manager - Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $190,000 to $240,000 CAD / year
- Full-time
Project management certification requires PMP, PgMP, PRINCE2, or an equivalent framework.
Added 8 hours ago
SC
Delivery Executive | Northeast-Canada Market Unit
SAP Careers
Toronto, ON
- $260,000 to $310,000 CAD / year
- Full-time
You bring enterprise delivery leadership and the executive presence to engage at program level. You have led teams of project managers and delivery partners across complex, multi-workstream…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 6, 2027
Posting language: English
Posted: Nov 7, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and overseeing service providers, schedules, service quality, and issue resolution. Conduct site inspections, identify opportunities to improve or expand services, support renewals and retention, and maintain accurate account documentation.

Requirements

Requires at least two years of outside B2B account management experience and a track record in client retention, along with strong communication, organization, follow-through, and relationship-building skills. Candidates must be proficient with Microsoft Office and CRM databases, able to travel locally and handle on-call emergencies, and have a valid BC driver's license and vehicle; maintenance and facilities troubleshooting skills are also required.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Coordination
Vendor Management
Quality Control
Problem Resolution
Contract Renewals
Communication
Planning And Organization
Microsoft Office
CRM Database Proficiency
Maintenance And Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Site Inspections
Contract Renewals
Account Retention
Service Scheduling
Scope Management
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Maintenance And Repair
Diagnostics
Troubleshooting
Building Systems
Facilities Systems
On-Call Emergencies
Janitorial Services
Landscaping
Handyman Services

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