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Added 7 mins ago
CP
National Sales Lead
Celystra Pharma
Canada
- Full-time
Commercial and analytical acumen: comfortable with data, forecasting, territory analytics, and CRM tools
Added 7 mins ago
VP
Intermediate Piping Materials Engineer
Vista Projects Limited
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 7 mins ago
VP
Lead / Senior Piping Materials Engineer
Vista Projects Limited
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 7 mins ago
VP
Lead/Senior Piping Stress Engineer
Vista Projects Limited
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 7 mins ago
VP
Junior Piping Stress Engineer (EIT)
Vista Projects Limited
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 7 mins ago
VP
Intermediate Piping Stress Engineer
Vista Projects Limited
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 7 mins ago
VP
Junior / E.I.T. Piping Materials Engineer
Vista Projects Limited
Calgary, AB
- Full-time
…sector, from early-stage studies and pilots to large-scale commercial expansions. We take pride in doing that work well, and just as much pride in continuously improving how we do…
Added 7 mins ago
S
Digital Manager
Stantec
Edmonton, AB
- Full-time
Strong product, roadmap, investment prioritization and commercial decision-making capability.
Added 7 mins ago
E
Commercial Services Senior Specialist
Enbridge
Calgary, AB
- Full-time
…excellence, innovation, and sustainable growth. We are looking for a Commercial Services Senior Specialist, who will manage a portfolio of strategic customer accounts across the Westcoast…
Added 7 mins ago
FB
Skip Tracer
Fairstone Bank
Toronto, ON
- Full-time
…growth. With a diverse suite of products - residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital…
Added 7 mins ago
R
Financial Analyst
RBGlobal
Burnaby, BC
- Full-time
…services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves…
Added 7 mins ago
Registered Dental Hygienist
True North DPO
Waterloo, ON
…Waterloo and Wilfrid Laurier University. We are located in a busy commercial area with strong growth, and offer convenient access to the ION, the expressway, and ample parking for both team…
Added 7 mins ago
LB
Executive Assistant
Labatt Breweries of Canada
Toronto, ON
- Full-time
…Executive Assistant to support four senior leaders across our Commercial organization: VP Marketing, VP Sales, VP Commercial Strategy and VP Beyond Beer. This is more than a traditional…
Added 7 mins ago
A
Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
- Full-time
…relevant industry market knowledge, competitor assessments, commercial strategies, etc. This is a highly networked role that requires an ability to communicate with a wide range of…
Added 7 mins ago
KC
Senior Project Coordinator
Kindred Construction
Revelstoke, BC
- Full-time
5+ years of related work experience and at least one full project cycle on a commercial project with a value in excess of $20M or single-family project in excess of $10M.
Added 7 mins ago
R
Director, Parallel by RBC
RBC
Toronto, ON
- Full-time
Expand awareness through presentations, advisor engagement and tailored client discussions that translate Parallel’s value proposition into commercial traction
Added 7 mins ago
R
Financial Advisor
RBC
Temiskaming Shores, ON · Kirkland Lake, ON · West Nipissing, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON
- Full-time
Added 7 mins ago
R
Lead Business Systems Analyst
RBC
Toronto, ON
- Full-time
Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship…
Added 7 mins ago
R
Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
RBC
Ottawa, ON
- Full-time
3 or more years of experience in commercial lending/business banking, or in a business development and/or client relationship management role.
Added 7 mins ago
R
Client Advisor Kitchener/Waterloo
RBC
Kitchener, ON
- Part-time
Added 7 mins ago
P
Sales and Operations Management Trainee
Penske
Windsor, ON
- Full-time
Develop consumer and commercial customer solutions to local and national accounts - including many of the Fortune 500.
Added 22 mins ago
LK
Interim Vice President Finance
LHH Knightsbridge
Toronto, ON
- Contract
Added 22 mins ago
AS
Power Platform Consultant
Apex Systems
Toronto, ON
- $55 to $70 CAD / hour
- Full-time
Added 22 mins ago
AS
Compliance Testing Consultant
Apex Systems
Toronto, ON
- $65 to $68 CAD / hour
- Full-time
Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
Added 22 mins ago
WM
VIP Personal Lines Account Executive
Wilson M. Beck Insurance Alberta
Calgary, AB
- Full-time
Work with existing Commercial producers to find new business opportunities – not limited to individual polices – could be Group opportunities

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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