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Added 13 mins ago
E
Field Service Supervisor
Epiroc
Thunder Bay, ON
- Full-time
The Field Supervisor will work within the Field Service department to assist the Service Manager with supervision duties in the field.
Added 13 mins ago
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Territory Manager - Healthcare
Linde
Fredericton, NB
- Full-time
The Territory Manager identifies and develops sales opportunities by visiting key (targeted) physicians and referral sources to promote the company's products and services, conduct product…
Added 13 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 13 mins ago
TN
Creator Relations Manager
The Now Agency
Toronto, ON
- Full-time
The Now Agency is seeking a Creator Relations Manager to lead creator sourcing, relationship development, and dealmaking for branded campaigns. This person will build a strong, diverse…
Added 13 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…
Added 13 mins ago
MS
Planning Manager
MacDonald Search Group
Mississauga, ON
- $90,000 to $120,000 CAD / year
- Full-time
The Planning Manager will act as the quarterback of our client's operations. This person converts the demand signal (forecasts, sales input, and live orders) into a synchronized demand,…
Added 13 mins ago
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Lead Mechanical Engineer
Torus Talent
Burnaby, BC
- $130,000 to $160,000 CAD / year
- Full-time
Our client, an established and growing organization specializing in the development of advanced industrial technologies, is seeking an experienced Seals Systems Manager to join their…
Added 13 mins ago
Building Solutions Manager
UFA Co-operative Ltd.
Grande Prairie, AB
Reporting to the Sr. Manager, Buildings, the Building Solutions, Manager is responsible for selling building projects within a geographical area.
Added 13 mins ago
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CLBC Organizational Design Consultant
Bridge Strategies (former KasaHR)
Vancouver, BC
- Full-time
Reporting to the Manager, Organizational Design, Compensation & People Analytics, this role partners with People Leaders and People Services Client Partners to translate organizational…
Added 13 mins ago
UO
Senior Manager, Operations, Animal Care and Veterinary Service
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
The Senior Manager leads managers and supervisors responsible for the operational delivery of animal care and research support services across the University's animal care facilities. The…
Added 13 mins ago
AH
Positive Wellness Program Support Worker- Casual Call
AVI Health and Community Services
Victoria, BC
- Other
…living with HIV and/or HCV. Under the supervision of the program manager staff will use a harm reduction model to give care to a wide variety of service users. The PWP Support Worker will…
Added 13 mins ago
Associate Director, Real Estate Banking (Toronto, ON)
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 13 mins ago
Manager, Investments - Tangerine
Scotiabank
ON · Toronto, ON
Our client-obsessed teams deliver flexible, accessible banking solutions, breakthrough products, and award-winning service. Beyond banking, we’re committed to making an impact in the…
Added 13 mins ago
Branch Manager Blairmore Centre Branch, Saskatoon SK
Scotiabank
Saskatoon, SK
After an amazing career with Scotiabank, our Branch Manager is retiring! We would love to connect if you are ready for the next step in your career!
Added 13 mins ago
JC
Alternative Fund Services - Fund Accounting - Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Work closely with manager, team and support functions to manage client expectations and ensure adherence to SLA timelines on client deliverables and ad hoc requests
Added 13 mins ago
Project Manager
Pomerleau
Victoria, BC
As an experienced Project Manager in the Building Operations team at Pomerleau Construction, you will manage large-scale building and infrastructure projects - ranging from $1.5 million to…
Added 13 mins ago
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Gestionnaire Comptable – Développement
RES
Montreal, QC
- Full-time
Added 13 mins ago
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Financial Planner- Castleridge, Calgary
TD
Calgary, AB
- Full-time
…experience is what drives our business success, new business and client loyalty. We do this by knowing our clients, offering the most professional and personalized solutions and building…
Added 13 mins ago
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Personal Banking Associate - Sydney
TD
Sydney Indian Reserve No. 28A, NS
- Full-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 13 mins ago
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Modelling/Forecasting Senior Analyst
TD
Toronto, ON
- Full-time
This position reports into the Senior Manager of Model Risk Management in Risk Management.
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Finance Manager
TD
Toronto, ON
- Full-time
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Senior Business Project Manager
Maarut
Montréal-Est, QC · Montreal, Quebec
- Contract
The client explicitly rules out profiles whose experience
Added 13 mins ago
OR
Workforce Planning & Labor Specialist
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Workforce Planning & Labor Specialist. Reporting to Labor Planning Manager, our ideal candidate is responsible for workforce planning, labor forecasting, and scheduling…
Added 13 mins ago
Cloud Email Services Administrator (Term)
University of Toronto
Toronto, ON
Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology…
Added 28 mins ago
MN
Project Coordinator
Modern Niagara
Burnaby, BC
- Full-time
The Project Coordinator works closely with the Project Manager to support the successful execution of large Industrial, Commercial and Institutional construction projects. This role…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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