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Added 14 mins ago
NE
Director, Finance
NB Energy and Utilities Board / Commission de l'énergie et des services publics du N.-B.
Saint John, NB
- $131,000 to $139,000 CAD / year
- Full-time
Establish and oversee procurement policies, practices and controls to promote transparency, efficient use of resources, compliance and effective contract management.
Added 14 mins ago
S
Technical Recruiter
Swoon
Toronto, ON
- $60,000 to $65,000 CAD / year
- Full-time
Partner with clients and internal sales teams to fill high-priority contract and direct hire positions
Added 14 mins ago
S
Team Lead, Photography
Stantec
Edmonton, AB
- Full-time
Support photographer selection and contracting, including contract negotiation.
Added 14 mins ago
IO
Senior Financial Analyst
Irving Oil
Saint John, NB
- Full-time
Knowledge of legal precedents and contract law and management related to procurement
Added 14 mins ago
B
Property Services Coordinator
BGIS
Calgary, AB
- Full-time
…including Work Order Management, Health, Safety & Environmental, Contract Management, Invoice Processing and Vendor…
Added 28 mins ago
SA
Human Resource Business Partner
SAMSIC Assistance Canada Inc
Dorval, QC
- $75,000 CAD / year
- Full-time
…People. The successful candidate will be an energetic, positive, professional, and self-motivated individual who provides exceptional HR support while building strong relationships with…
Added 28 mins ago
AS
Power Platform Consultant
Apex Systems
Toronto, ON
- $55 to $70 CAD / hour
- Full-time
Contract: 6 months, with potential for extension or conversion to full-time
Added 28 mins ago
FS
Project Coordinator
Focus Systems Inc.
SK · Saskatchewan, Canada
- Contract
Contract: To be determined through March 31, 2027, with two possible 12-month extensions
Added 28 mins ago
TH
IT Intern (8-month fixed term)
Tricon Homes
Toronto, ON
- Full-time
Please note this is a fixed term contract for an 8-month internship.
Added 28 mins ago
T
iOS Engineer - Contract
TribalScale
Toronto, ON
- Contract
3–5+ years of professional software development experience, with a strong focus on native iOS development.
Added 28 mins ago
GN
Kiosk Associate
Groupe Nordik
Chelsea, QC
- Part-time
Depending on your performance and operational needs, you may have the opportunity to join the Nordik Spa Village team after your kiosk contract ends.
Added 28 mins ago
T
Intermediate Java Engineer
TEKsystems
Waterloo, ON
- $60 to $75 CAD / hour
- Contract
3.5+ years of professional software development experience.
Added 28 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Conduct routine inspections to ensure work meets contract standards
Added 28 mins ago
TN
Creator Relations Manager
The Now Agency
Toronto, ON
- Full-time
Own creator sourcing and vetting for branded campaigns, using social platforms, creator marketplaces, professional networks, and internal tools to identify talent aligned with each client’s…
Added 28 mins ago
GN
Kiosk Associate
Groupe Nordik
Chelsea, QC
- Part-time
Depending on your performance and operational needs, you may have the opportunity to join the Nordik Spa Village team after your kiosk contract ends.
Added 28 mins ago
UR
Residential Property Manager
Universal Realty Group
Halifax, NS
- Full-time
Career Development: Education allowance to support your professional growth
Added 28 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
…on-site workplace training. We are committed to delivering professional instruction, convenient training options, and an exceptional customer experience while helping individuals and…
Added 28 mins ago
ME
Project Manager – Infrastructure L2
Morson Edge
Burnaby, BC
- $70 to $90 CAD / hour
- Contract
Lead the development of project delivery strategies, including procurement approaches, supply chain planning, resource allocation, funding approvals, and contract management.
Added 29 mins ago
iOS Engineer - Contract
TribalScale
Toronto, ON
3–5+ years of professional software development experience, with a strong focus on native iOS development.
Added 44 mins ago
D
Corporate Controller
DAC
Toronto, ON
- Full-time
Added 44 mins ago
A
Water Resources Engineer
AECOM
Mississauga, ON · Thornhill, Ontario
- $90,000 to $120,000 CAD / year
- Full-time
Registered as a Professional Engineer (P.Eng.) in Canada.
Added 44 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
…documentation; managing project teams (developers, design engineers, professional consultants); influencing internal teams (Design Engineering, Amazon Robotics); contract management…
Added 59 mins ago
TC
Java Fullstack Developer
TSR Consulting
Mississauga, ON
- Full-time
Expected Duration: 6+ Months Contract (Right to Hire)
Added 59 mins ago
AS
Project Consultant
Apex Systems
Toronto, ON
- $50 to $65 CAD / hour
- Contract
Solutions Consultant / Release Management Analyst (Contract)
Added 59 mins ago
AS
Application Developer
Apex Systems
Toronto, ON
- $46 to $51 CAD / hour
- Full-time
We are seeking an Intermediate Application Developer with strong React experience for a 6-month contract-to-hire opportunity within a large enterprise environment.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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