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Added 13 mins ago
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EAP Network Provider
ComPsych
St. John's, NL
- Other
…counseling and clinical support to individuals navigating personal, professional, and life challenges. This opportunity is primarily and ideally intended for in‑person EAP counseling,…
Added 13 mins ago
JI
Class 1 P&D Tractor Driver
J.D. Irving, Limited
Grand Falls-Windsor, NL
- Full-time
Manage time, pick, receive packages, and ensure accurate and timely delivery service to our client’s customer base. Enthusiastic, great attitude and exceptional customer service skills are…
Added 13 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
exceptional customer service, and smooth multi-community operations, you’ll directly
Added 13 mins ago
E
Registered Practical Nurse - Part-time (PT) - Medex
Extendicare
Ottawa, ON · LTC - Medex (Baseline Rd.)
- Part-time
To work as a member of the inter professional team as described by Extendicare's
Added 13 mins ago
E
Dietary Aide (DA) - Part-time (PT) - Viking
Extendicare
Viking, AB
- Part-time
Demonstrates excellent customer service skills
Added 13 mins ago
On-Call French Assessment Invigilator - Kamloops
MOSAIC
Kamloops, BC
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and…
Added 13 mins ago
On-Call French Assessment Invigilator - Metro Vancouver
MOSAIC
Burnaby, BC
Today the organization engages and serves over 26,000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and…
Added 13 mins ago
ST
Senior Systems Engineer II
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
…high-volume cloud environments to build secure, reliable, and self-service solutions that make it easier for our teams to access the best data, tools, and capabilities they need to do their…
Added 13 mins ago
PV
Registered Veterinary Technician (RVT)
P3 Veterinary Partners
Thornhill, ON
- Full-time
- Part-time
Our loyal clientele has become accustomed to extraordinary customer service and premium patient care over the past 50 years. We are reviewed by our clients as a warm and compassionate…
Added 13 mins ago
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Bid Lead, Engineering and Field Services
AtkinsRéalis
Mississauga, ON
- Full-time
…Qualifications, etc.) while assembling a proposal team with the relevant service, product and business knowledge required to win. Responsibilities include the implementation of proposal…
Added 13 mins ago
ST
Associate, Investor Services - AEOI
SS&C Technologies
Mississauga, ON
- Full-time
Your Future: RRSP Matching Program, Professional Development Reimbursement
Added 13 mins ago
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Financial Advisor
RBC
Temiskaming Shores, ON · Kirkland Lake, ON · West Nipissing, ON · Parry Sound, ON · North Bay, ON · Sundridge, ON · Gravenhurst, ON · Huntsville, ON · Bracebridge, ON
- Full-time
…that matter to them. You provide our clients with proactive, professional advice and collaborate with RBC partners to help clients with their goals and key life events. As an expert…
Added 13 mins ago
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Associate
RBC
Pickering, ON
- Full-time
Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
Added 13 mins ago
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Associate Advisor
RBC
Toronto, ON
- Full-time
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Management, Investment Performance Measurement
Added 13 mins ago
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Property Services Coordinator
BGIS
Calgary, AB
- Full-time
The Property Service Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services related to the ongoing operation of the building(s). Provides…
Added 13 mins ago
CR
Refrigeration Journeyman
CIMCO Refrigeration
Abbotsford, BC
- Full-time
CIMCO specializes in the engineering, design, manufacture, installation and service of complex thermal building solutions for industrial, process cooling and recreational refrigeration and…
Added 13 mins ago
HS
Rigger Technician
Hercules SLR
Winnipeg, MB
- Full-time
…possible. Our commitment to safety, quality, teamwork, and customer service creates opportunities for employees to develop their skills and build long-term…
Added 13 mins ago
C
Hardware Associate
Co-op
Norquay, SK
- Full-time
Providing exceptional member service with a positive, professional approach and attitude toward customers
Added 13 mins ago
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store manager, Saint John, NB
Starbucks
Saint John, NB
- $59,400 to $78,450 CAD / year
3 years retail / customer service management experience
Added 27 mins ago
TH
IT Intern (8-month fixed term)
Tricon Homes
Toronto, ON
- Full-time
Communicate effectively with end-users, providing a positive and professional experience.
Added 28 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Saskatoon, SK
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 28 mins ago
WM
VIP Personal Lines Account Executive
Wilson M. Beck Insurance Alberta
Calgary, AB
- Full-time
Respond to all customer and company inquiries by providing effective and efficient customer service to verbal and written enquiries.
Added 28 mins ago
HR
Heavy Duty Field Service Mechanic
Herc Rentals
Hinton, AB
- Full-time
Exceptional communication skills while maintaining a professional customer service focused attitude.
Added 28 mins ago
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Field Service Supervisor
Epiroc
Thunder Bay, ON
- Full-time
Demonstrated team-player with focus on customer service.
Added 28 mins ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Atholville, NB
- Full-time
Provides friendly and professional customer service by greeting customers, assisting with product selection, promoting products and services, helping locate merchandise, supporting purchase…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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