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Added 13 mins ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 13 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
The Leasing Manager plays a central role in driving the success, occupancy, and resident
Added 13 mins ago
A
Marketing Manager (Brilliant Harvest)
AltaML
Calgary, AB
- Full-time
Design & Collateral: Utilize Canva for graphic design to build compelling presentations, one-sheeters, and customer success stories. Ensure sales presentations are up to date and provide a…
Added 13 mins ago
S
store manager, Saint John, NB
Starbucks
Saint John, NB
- $59,400 to $78,450 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 13 mins ago
M
Template - Operations Manager
Movati
Edmonton, AB
- Full-time
We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a…
Added 27 mins ago
SA
Human Resource Business Partner
SAMSIC Assistance Canada Inc
Dorval, QC
- $75,000 CAD / year
- Full-time
…with managers, supervisors, and employees across our Canadian…
Added 27 mins ago
GI
Business Transformation Director
GRAITEC Italy
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Transformation, Data & AI, Information Security, and IT Operations & Platforms. Together we own the delivery
Added 27 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 27 mins ago
K
Senior Engineering Manager, Identity Platform
Kaseya
Toronto, ON
- $170,000 to $220,000 CAD / year
- Full-time
We’re hiring a Senior Engineering Manager to lead the development and modernization of KaseyaOne, the identity platform supporting authentication and access management across Kaseya's…
Added 27 mins ago
Building Solutions Manager
UFA Co-operative Ltd.
Grande Prairie, AB
Reporting to the Sr. Manager, Buildings, the Building Solutions, Manager is responsible for selling building projects within a geographical area.
Added 27 mins ago
Associate Director, Real Estate Banking (Toronto, ON)
Scotiabank
Toronto, ON
Contributes to the overall success of the Commercial Real Estate Banking team, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s…
Added 27 mins ago
Operations Specialist 1
Sonepar
Vaughan, ON
Reporting to the Regional Operations Manager, and based out of any of our Ontario locations (Windsor, Chatham, London, and Sarnia), the Regional Operations Specialist supports branch…
Added 27 mins ago
Manager, Engineering (Long Term Grid Planning)
Toronto Hydro
Toronto, ON
The Manager identifies future capacity, reliability, resilience, and infrastructure needs arising from customer growth, electrification, distributed energy resources, large-load…
Added 27 mins ago
FB
Helper
Foundation Building Materials
Windsor, ON
- Other
…industry. As a Helper, you will be a key contributor to the success of our daily operations by supporting the safe, accurate, and timely loading and unloading of materials. With a…
Added 27 mins ago
T
Personal Banking Associate - Sydney
TD
Sydney Indian Reserve No. 28A, NS
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 27 mins ago
T
Finance Manager
TD
Toronto, ON
- Full-time
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control…
Added 27 mins ago
SS
Storekeeper
Samuel, Son & Co.
Markham, ON
- Full-time
Notify Purchasing Manager of any issues or discrepancies as it is related to matching purchase orders and packing slips, inventory checks and cycle counts.
Added 27 mins ago
OR
Workforce Planning & Labor Specialist
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Workforce Planning & Labor Specialist. Reporting to Labor Planning Manager, our ideal candidate is responsible for workforce planning, labor forecasting, and scheduling…
Added 27 mins ago
TG
Planet Fitness - Assistant General Manager - Niagara Falls
Taymax Group
Niagara Falls, ON
- Full-time
We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an…
Added 27 mins ago
TG
Planet Fitness - Assistant General Manager - Full Time - Thunder Bay
Taymax Group
Thunder Bay, ON
- Full-time
We are looking for an Assistant Manager to join our team! As an integral member of our team, this position will be responsible for assisting in the oversight of club operations to ensure an…
Added 27 mins ago
Retail Representative - Grande Prairie
Purolator
Grande Prairie, AB
Handling customer complaints and inquiries Problem Solving
Added 43 mins ago
1
Senior Product Manager (Residential)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
1-800-GOT-JUNK? is looking for a Senior Product Manager - Residential Customer to join our Product & Technology team in Vancouver (or Toronto). This role is responsible for identifying…
Added 43 mins ago
1
Senior Product Manager (Ops Portal)
1-800-GOT-JUNK?
Toronto, ON · Vancouver, BC
- Full-time
B2B Product Owner/Manager Experience: Results-Driven B2B product experience (ideally supporting field operations) with end-to-end ownership of complex products, translating business needs…
Added 43 mins ago
P
Program Manager
Pebl
Remote, Canada
- Full-time
- Remote
Pebl is seeking a highly organized, execution-focused Program Manager to join our Business Operations organization, reporting to the Vice President of Employment Solutions. This role will…
Added 43 mins ago
R
Account Manager
ResQ
Remote, Canada
- Full-time
- Remote
As an Account Manager at ResQ, you'll own and grow a portfolio of existing restaurant customers. You'll be responsible for strengthening relationships, driving customer retention, and…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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