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Added 12 mins ago
AM
Manager, Marketing - AGF Capital Partners
AGF Management
Toronto, ON
- Full-time
Strong organizational and project management skills.
Added 27 mins ago
S
Events Coordinator, North America
Solifi
Toronto, ON
- Full-time
About the Position The Events Coordinator, North America supports the planning, coordination, and execution of Solifi's North American events portfolio, including industry conferences,…
Added 56 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 56 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…
Added 56 mins ago
Associate Director, Real Estate Banking (Toronto, ON)
Scotiabank
Toronto, ON
…success of Real Estate Banking by meeting his/her team financial and non-financial metrics and supporting the Director with the management of a portfolio of…
Added 1 hour ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 1 hour ago
B
Senior Projects Manager, Major Projects
BGIS
Vancouver, BC
- Full-time
The Senior Project Manager, Major Projects plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, the…
Added 1 hour ago
OM
Directeur de compte média
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Montreal, QC
- Full-time
Assumer la responsabilité de veiller à ce que les objectifs clés du client soient atteints; participer activement aux réunions de planification d’affaires avec le client.
Added 1 hour ago
B
Bilingual Facility Manager III (EN/FR)
BGIS
Montreal, QC
- Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 hour ago
B
Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 1 hour ago
LS
Estimator, ICI - Permanent - 19649
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- Full-time
Working directly with the client, consultants, and the project team who will build the job, not passing a number over a wall
Added 1 hour ago
Registered Landscape Architect
Al-Terra
Edmonton, AB · Calgary, AB
Support business development activities, including proposals, presentations, and client relationship management.
Added 1 hour ago
B
Senior Projects Manager, Major Projects
BGIS
Vancouver, BC
- Full-time
The Senior Project Manager, Major Projects plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, the…
Added 1 hour ago
II
Project Manager, Market Strategy & Understanding
Ipsos in Canada
Toronto, ON
- Full-time
As a Project Manager, you will be a key member of a team of dynamic and passionate professionals. The role will assist with functional and technical knowledge and help with the deployment…
Added 2 hours ago
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Project Manager – Infrastructure
Raise
Burnaby, BC
- Full-time
The Project Managers – Infrastructure in this role will manage a portfolio of medium-risk, high-complexity/high-impact projects within our clients infrastructure framework. This role leads…
Added 2 hours ago
8R
Marketing and Brand Specialist
88West Realty Ltd.
North Vancouver, BC
- Full-time
88West Realty is seeking an ambitious, detail-driven Marketing & Growth Manager to support our in-bound/out-bound brand positioning, media presence, and growth initiatives across Metro…
Added 2 hours ago
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Directeur de compte média
Adelphi Group
Montreal, QC
- Full-time
Assumer la responsabilité de veiller à ce que les objectifs clés du client soient atteints; participer activement aux réunions de planification d’affaires avec le client.
Added 2 hours ago
V
Director, Professional Consulting Services
Visa
Toronto, ON
- Full-time
Potential engagements could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product…
Added 3 hours ago
Program Manager, Project Management Office
EXL
Canada
The Program Manager, PMO will coordinate the planning, coordination, governance, and delivery of cross-functional initiatives across one of our client. Working within the Project Management…
Added 3 hours ago
B
Senior Project Manager
BGIS
Ottawa, ON
- Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 3 hours ago
B
Bilingual Operations Manager (EN/FR)
BGIS
Montreal, QC
- Full-time
The Manager, Operations is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and…
Added 4 hours ago
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Senior Manager, Debit eCommerce
RBC
Toronto, ON
- Full-time
In this role, you will support and operationalize the strategic direction for the Debit eCommerce portfolio, understand client needs and strengthen RBC's competitive position. You will be…
Added 4 hours ago
Project Manager, Market Strategy & Understanding
Ipsos
Toronto, ON
As a Project Manager, you will be a key member of a team of dynamic and passionate professionals. The role will assist with functional and technical knowledge and help with the deployment…
Added 4 hours ago
UO
Finance Service Partner
University of Alberta
Edmonton, AB
- Full-time
As a Finance Partner, you will act as a strategic professional advisor to the dean, faculty general manager, or other senior leaders such as Associate Vice President within your portfolio.…
Added 4 hours ago
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City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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