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Added 6 mins ago
EC
Profit Centre Manager
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Vernon, BC
- Full-time
Our purpose is to help build stronger communities by delivering the products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure…
Added 6 mins ago
GC
Credit Analyst
GMS Canada
Nanaimo, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 6 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
This position supports the execution of sales strategies and initiatives. The role reports directly to the Manager, Western Canada & Sales Support, working closely with them to develop…
Added 6 mins ago
TS
Category Manager
The Stevens Company
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior Marketing Manager and working closely with the VP of Marketing, you will contribute to and execute our strategic product offering plans, manage vendor relationships,…
Added 6 mins ago
AT
CXA Merchandising Retail Ops Associate.
Atlas Tools & Machinery
Vaughan, ON
- $19.25 to $21 CAD / hour
- Full-time
The CXARO contributes actively and positively to sales-merchandising culture at retail. They will lead a number of functions in the store including, but not limited to: replenishment,…
Added 6 mins ago
GC
Credit Analyst
GMS Canada
Victoria, BC
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 6 mins ago
GC
Account Manager
GMS Canada
Regina, SK
- Full-time
As an Outside Contract Sales Representative, you will be instrumental in driving sales by managing relationships with commercial clients, understanding their project needs, and providing…
Added 6 mins ago
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Senior Project Manager
Swoon
Toronto, ON
- Contract
Senior Project Manager – Strategic Transformation
Added 6 mins ago
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Manager, Omnichannel Media Planning
AIP Connect
Mississauga, ON
- $90,000 to $95,000 CAD / year
- Full-time
Our client is an independently owned omnichannel marketing agency focused on driving shopper conversion and sales lift through insight-led and data-driven marketing. Our clients are based…
Added 6 mins ago
ES
Territory Sales Manager
Encompass Supply Chain Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We're seeking a driven and self-motivated Territory Sales Manager based in GTA or Tri-cities to represent our products and services to both existing customers and prospective clients. This…
Added 6 mins ago
GC
Credit Analyst
GMS Canada
Calgary, AB
- Full-time
Reporting to the Credit Manager, the Credit Analyst focuses on key customer accounts as well as working with the AR team providing support where needed. The shifts are Monday - Friday, and…
Added 6 mins ago
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Receiving and Inventory Clerk
Canam
Calgary, AB
- Full-time
…foundational expertise in warehouse logistics and manufacturing…
Added 6 mins ago
TH
Plumbing & Electrical Sales Associates Part Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 6 mins ago
TH
Plumbing And Electrical Sales Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 6 mins ago
TH
Lumber Sales Associate: Full Time - Prince George
The Home Depot
Prince George, BC
- Full-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 6 mins ago
TH
Pro Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Canada
- Full-time
Pro Account Sales Associates (PASAs) are primarily responsible for building relationships and selling products to industrial, commercial and other professional customers. Key…
Added 6 mins ago
Co-op/Intern Student - Automation Systems Administrator, 12 Months (January 2027)
Spartan Controls Ltd.
Edmonton, AB
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 6 mins ago
Co-op/Intern Student - Automation Specialist, 12 Months (January 2027)
Spartan Controls Ltd.
Edmonton, AB
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 6 mins ago
Application Specialist - Valve & Measurement Reliability
Spartan Controls Ltd.
Edmonton, AB
…Canada and beyond. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal,…
Added 6 mins ago
Senior Accountant - Treasury
Brewers Retail Inc
Bolton, ON
We are currently searching for a Senior Accountant - Treasury, reporting to the Senior Manager, Treasury, Pension, Tax & Shared Services. This vacancy is a full-time, permanent opportunity.…
Added 6 mins ago
SB
07566 INSIDE SALES
Sally Beauty Holdings
Calgary, AB
- Part-time
The Sales Associate will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to…
Added 6 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Victoria Beach, MB
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 6 mins ago
TS
Account Manager
Three Ships Beauty
Remote, Canada
- $75,000 to $100,000 CAD / year
- Full-time
- Remote
Increase in-store sales by working with the Senior Sales & Education Manager to plan events, create displays and in-store assets, and train store teams.
Added 6 mins ago
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Asset Protection Partner
Sephora
Edmonton, AB
- $25 to $30 CAD / hour
Conduct surveillance on the sales floor, as well as utilizing the CCTV system, to identify, observe, and apprehend or deter individuals from committing external theft(s).
Added 7 mins ago
T
Manager, Cash Management I
TD
Thunder Bay, ON
- Full-time
The Manager, Cash Management I (MCM) is responsible for leading and developing a highly effective and respected team of Cash Management Banking professionals. The position is a subject…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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