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Added 14 mins ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 14 mins ago
M
Staff Software Architect - Flight Software
MDA
Brampton, ON
- Full-time
…knowledge in multi-disciplinary Engineering to help the department manager to improve/implement department-wide processes and practices related to all aspects of Software Engineering,…
Added 14 mins ago
C
Associate AI Scientist , Technology Leadership Advancement Program(TLAP)
CIBC
Toronto, ON
- Full-time
…Delivery & Artificial Intelligence, AI Enablement, AI Platforms & Solutions teams…
Added 14 mins ago
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Associate Director, Treasury and Payments
BMO
Halifax, NS · Nova_Ctr
- Full-time
…generate leads and close sales of treasury management and payment solutions for new and existing clients while ensuring regulatory compliance. Monitors implementation activities to ensure…
Added 14 mins ago
B
Business Banking Relationship Manager
BMO
Brossard, QC
- Full-time
Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.
Added 14 mins ago
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Professional Service Consultant
Guesty
Canada
- Full-time
Technical Troubleshooting: Resolve technical issues that may impede optimal system use, providing timely and efficient solutions.
Added 14 mins ago
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Toolmaker
Multimatic
Markham, ON · Multimatic Advanced Manufacturing Technologies
- Full-time
· Plan, design and build tooling with input from Supervisor, Tooling Manager and Project Leaders
Added 29 mins ago
TS
Project Manager
TalentSphere Staffing Solutions
Vaughan, ON
- Full-time
They are looking for an experienced Project Manager who can take ownership of complex projects, build strong client relationships and provide guidance to a growing team of Project Managers…
Added 29 mins ago
ZC
Finance Operations Associate
Zurich Canada
Toronto, ON
- Full-time
Reporting to the Finance Accounting and Reporting Manager, you will provide support to Financial Operations across a range of general ledger and reporting functions. This is a unique…
Added 29 mins ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
Pinchin Canada
Mississauga, ON
- $95,000 to $125,000 CAD / year
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…
Added 29 mins ago
FS
Regional Sales Manager- Refuse Equipment
Federal Signal Corporation
Innisfil, ON
- Full-time
The Regional Sales Manager drives sales growth and market share by selling the full refuse equipment product line within an assigned territory. This role manages the complete sales cycle,…
Added 29 mins ago
CC
AI Product and Delivery Manager
Centennial College
Toronto, ON · Scarborough, ON
- $100,363 to $131,604 CAD / year
- Full-time
…approved strategic priorities into actionable roadmaps, coordinate technical delivery, manage the Incubator's portfolio and budget, and work with functional-area product owners to ensure…
Added 29 mins ago
CM
Foreign Exchange (FX) Analytics Manager
CIBC Mellon
Toronto, ON
- Full-time
Reporting to the Executive Director, Capital Markets, the Foreign Exchange (FX) Analytics Manager, Capital Markets is responsible for supporting projects associated with Foreign Exchange…
Added 29 mins ago
MN
Electrical Account Manager
Modern Niagara Building Services
Vaughan, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Electrical Project Manager connects project planning with field execution, ensuring teams have the resources, technical support, and direction needed to succeed. Their leadership…
Added 29 mins ago
PT
Technical Project Manager
Patch Tech Staffing
Markham, ON
- Full-time
On behalf of our client, we are looking for a Technical Project Manager to lead the end-to-end delivery of high-priority digital signage, network deployments, and technology installations.…
Added 29 mins ago
OT
Business Intelligence Assistant
Ottawa Tourism
Ottawa, ON
- Contract
Reporting to the Senior Manager, Business Intelligence, the successful candidate will be responsible for sourcing, tracking, and benchmarking all statistical data related to our business…
Added 29 mins ago
Senior Manager, Corporate Security
D2L
Kitchener, ON
The Senior Manager, Corporate Security leads the corporate security function and its day-to-day operations and owns the corporate security roadmap. This role is accountable for protecting…
Added 29 mins ago
N
Project Engineer
Nabors
NL · St John'S, NL
- Full-time
…act as the interface point between the client, Operations and Technical Services…
Added 29 mins ago
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Technical Program Manager
HP
Vancouver, BC
- Full-time
We are seeking a highly motivated Hardware Program Manager to facilitate the planning, architecture, and innovation for next-generation hardware platforms and products. This role will…
Added 29 mins ago
K
Privileged Access Management (PAM) Architect - Senior Manager
KPMG
Ottawa, ON
- Full-time
KPMG is seeking an experienced Privileged Access Management (PAM) Architect at the Senior Manager level, with a focus on CyberArk/Idira technologies. The ideal candidate will lead the…
Added 29 mins ago
A
Manager, Sales & Business Development (Ontario, CAN)
Anaergia
Burlington, ON
- Full-time
The Sales and Business Development Manager will drive growth of Anaergia’s municipal and industrial solutions pipeline across an assigned Canadian territory. The primary territory is…
Added 43 mins ago
PC
Project Manager - Building Science
Pinchin Canada
Victoria, BC
- Full-time
…create safe, healthy, and higher performing places through solutions that reflect innovation, care, and deep technical…
Added 43 mins ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 43 mins ago
KC
Senior Project Coordinator
Kindred Construction
Revelstoke, BC
- Full-time
The Senior Project Coordinator, working independently or with minimal guidance, provides technical and/or management support for construction projects, including safety and quality control,…
Added 58 mins ago
E
Field Service Supervisor
Epiroc
Thunder Bay, ON
- Full-time
…world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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