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Added 6 mins ago
E
Cook 2 (Ck2) - Part-Time (PT) - Viking (Open)
Extendicare
Viking, AB
- Part-time
Monitors quality and quantity of food supplies ordered, proper operation of kitchen equipment and alerts Manager of problems. Recommends corrective action.
Added 6 mins ago
KC
Senior Project Coordinator
Kindred Construction
Revelstoke, BC
- Full-time
…management support for construction projects, including safety and quality control, and assists operations staff to ensure projects are completed on time and within budget. The Senior…
Added 6 mins ago
C
Chef Manager
Cook
Saint-Hyacinthe, QC
- Full-time
Ensure the unit has strict compliance with the Compass Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 20 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Participates in monthly quality control practices.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Participates in monthly quality control practices.
Added 20 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Participates in monthly quality control practices.
Added 20 mins ago
L
Quality control senior technician
Lallemand
Montreal, QC
- Full-time
Under the supervision of the QC Manager, you will work conjointly in the analytical lab to do the chimical analysis, especially enzyme analysis to release or not raw materials and finished…
Added 20 mins ago
W
Procurement Specialist - Project Bid & Start Up X 12 Month Contract
Webuild
Mississauga, ON
- Full-time
…reorder process, ensuring, in coordination with the area’s Cost Control, the AFC Manager, Regional Procurement Managers, and Global Commodity Managers, the verification and updating of…
Added 20 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Manage service performance, quality control, and issue resolution
Added 21 mins ago
UO
Assistant Housekeeping Manager
University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Upholds high quality control standards in hotel areas. Compiles data from overall inspections conducted by the Head Hotel Service Workers. Analyzes, reports and recommends corrective…
Added 21 mins ago
Superintendent
Pomerleau
Victoria, BC
Strong knowledge of construction practices, health and safety requirements, scheduling, quality control, and cost control.
Added 21 mins ago
Manager, Engineering (Long Term Grid Planning)
Toronto Hydro
Toronto, ON
Reporting to the Director, Investment Planning, the Manager, Engineering (Long-Term Grid Planning) leads the development of evidence-based long-term plans for the distribution system. The…
Added 21 mins ago
R
Gestionnaire Comptable – Développement
RES
Montreal, QC
- Full-time
Added 21 mins ago
VF
Assistant Manager, Sanitation
Village Farms International Inc.
Delta, BC
- $75,000 to $85,000 CAD / year
- Full-time
…healthy environment for our people, and ensuring we deliver the quality our customers expect. As our Assistant Sanitation Manager, you’ll play an important role in making that happen.…
Added 21 mins ago
Registered Pharmacy Technician - Pyxis Support
Nova Scotia Health and IWK Health
Halifax, NS
In conjunction with the Pharmacy Operations Manager, the Pyxis Support Registered Pharmacy Technician is responsible for the management of the pharmacy automated dispensing cabinet system…
Added 21 mins ago
T
Modelling/Forecasting Senior Analyst
TD
Toronto, ON
- Full-time
…processes supported include execution of Data Integrity reviews, Quality Assurance & Quality Control program, and conducting Model Inventory Attestation. The candidate is an experienced…
Added 21 mins ago
T
Finance Manager
TD
Toronto, ON
- Full-time
…controls, segregation of duties, transaction approvals and physical control of…
Added 21 mins ago
Director of Manufacturing
BRC Group Inc.
Georgetown, ON
Direct management oversight of manager-level positions including Production Manager, Quality Manager, Engineering Manager, Director of Facilities and Maintenance, and Production Planning…
Added 36 mins ago
P
Senior Manager, FP&A & Strategic Finance
Phoenix
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
…platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed…
Added 36 mins ago
P
Senior Manager, Accounting
Phoenix
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
…platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed…
Added 36 mins ago
W
(CAN) Total Loss & Compliance Assistant Manager
Walmart
Saskatoon, SK
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 36 mins ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
As a Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative during the preconstruction…
Added 36 mins ago
W
Food Assistant Manager
Walmart
New Minas, NS
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 36 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Dartmouth, NS
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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