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Added 13 mins ago
SP
Leasing Manager
Shiplake Properties
Toronto, ON
- Full-time
The Leasing Manager plays a central role in driving the success, occupancy, and resident
Added 13 mins ago
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Marketing Manager (Brilliant Harvest)
AltaML
Calgary, AB
- Full-time
As the Marketing Manager, you are the voice of our brand and the engine driving our market presence. You bring a deep understanding of B2B equipment dealership marketing, community…
Added 13 mins ago
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Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Associate Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 13 mins ago
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Retail Key Holder
Skechers
Toronto, ON
- Part-time
…an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee…
Added 13 mins ago
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Retail Key Holder
Skechers
Coquitlam, BC
- Part-time
…an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry-level management role, you’ll oversee…
Added 13 mins ago
SB
Field Marketing Coordinator Intern - Winnipeg
Stanley Black & Decker, Inc.
Winnipeg, MB · ON
- Full-time
…Winnipeg region and reporting directly to the Field Marketing Manager. The FMC Intern is a dedicated service support representative with responsibility for big box retail stores, such as…
Added 13 mins ago
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store manager, Saint John, NB
Starbucks
Saint John, NB
- $59,400 to $78,450 CAD / year
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 13 mins ago
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Template - Operations Manager
Movati
Edmonton, AB
- Full-time
We’re all about our people, they are our everything and as Operations Manager you will be the beacon of what success looks like for our team members. Creating and sustaining a…
Added 28 mins ago
WC
(CAN) Total Loss & Compliance Assistant Manager
Walmart Canada
Saskatoon, SK
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 28 mins ago
WC
(CAN) Health and Beauty Team Associate
Walmart Canada
Bracebridge, ON
- Full-time
Position Summary...To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer…
Added 28 mins ago
WC
Food Assistant Manager
Walmart Canada
New Minas, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 28 mins ago
NP
Ticketing Administrator
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Under the direct supervision of the Ticketing Manager and within established policies, procedures and guidelines, the Ticketing Administrator, working under the guidance of the Ticketing…
Added 28 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.
Added 28 mins ago
WC
(CAN) Associé, équipe de l’aire des caisses
Walmart Canada
Cowansville, QC
- Full-time
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 28 mins ago
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Account Manager - Calgary MOD
TK Elevator
Calgary, AB
- Full-time
Work as a Team: Collaborate with experienced sales, engineering and operations colleagues to deliver successful projects.
Added 28 mins ago
NF
Manager, Partnerships & Corporate Accounts (GTA)
Noble First Aid
Toronto, ON
- Full-time
We are seeking a results-driven Manager, Partnerships & Corporate Accounts to drive B2B business development, establish institutional partnerships, and grow corporate training revenue…
Added 28 mins ago
WC
(CAN) Overnight Assistant Manager
Walmart Canada
Dartmouth, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…
Added 28 mins ago
MS
Planning Manager
MacDonald Search Group
Mississauga, ON
- $90,000 to $120,000 CAD / year
- Full-time
The Planning Manager will act as the quarterback of our client's operations. This person converts the demand signal (forecasts, sales input, and live orders) into a synchronized demand,…
Added 28 mins ago
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Senior Engineering Manager, Identity Platform
Kaseya
Toronto, ON
- $170,000 to $220,000 CAD / year
- Full-time
…shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the…
Added 28 mins ago
Building Solutions Manager
UFA Co-operative Ltd.
Grande Prairie, AB
Reporting to the Sr. Manager, Buildings, the Building Solutions, Manager is responsible for selling building projects within a geographical area.
Added 28 mins ago
Associate Director, Real Estate Banking (Toronto, ON)
Scotiabank
Toronto, ON
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring…
Added 28 mins ago
Manager, Investments - Tangerine
Scotiabank
ON · Toronto, ON
The Manager of Tangerine Investments reports directly to the Director, Investment & Deposit Front Line Sales and will lead a team of Investment Fund Associates. The Manager is responsible…
Added 28 mins ago
Postmaster - Premises provided by Postmaster (Group Office) RVSGA10 (89115875)
Canada Post - Postes Canada
Longworth, BC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 28 mins ago
Operations Specialist 1
Sonepar
Vaughan, ON
Reporting to the Regional Operations Manager, and based out of any of our Ontario locations (Windsor, Chatham, London, and Sarnia), the Regional Operations Specialist supports branch…
Added 28 mins ago
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Gestionnaire Comptable – Développement
RES
Montreal, QC
- Full-time

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 8, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

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More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality through inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a proven record in client retention, with facilities or building maintenance experience preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning And Organization
Written And Verbal Communication
Microsoft Office
CRM Database Management
Maintenance And Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Quality Control
Site Inspections
Contract Renewals
Scope Adjustments
Issue Resolution
Process Improvement
Microsoft Office
CRM Database
Maintenance And Repair
Troubleshooting
Facility Systems
On-Call Emergencies
Client Feedback
Service Scheduling
Commercial Accounts

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