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Added 27 mins ago
Sales Manager
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
The Sales Manager is the main contact for a group of customers and operators and is responsible for the overall sales strategy. This includes collaborating with the product team and giving…
Added 57 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 57 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 57 mins ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 1 hour ago
A
Operations Manager
AtkinsRéalis
Vancouver, BC
- Full-time
As an Operations Manager based in Vancouver, BC, you will play a key leadership role in overseeing service delivery and operational performance across British Columbia and Yukon. Reporting…
Added 2 hours ago
JH
General Manager - Remote Resort (Relocation - Mountain Region)
JRoss Hospitality Recruiters
AB · Alberta, Canada
- Full-time
…for a substantial transformation. As the next General Resort Manager, you will help shape this next chapter by bringing high energy, strong communication skills, and proven leadership…
Added 2 hours ago
MG
Construction Project Manager
MHB Group Canada
Vaughan, ON
- Full-time
Managing project budgets, schedules, procurement, tendering and subcontractor performance.
Added 2 hours ago
PM
Account Manager - Construction - New Brunswick
Prime Material Handling Equipment Limited
Moncton, NB
- $80,000 to $300,000 CAD / year
- Full-time
Prime Material Handling is looking for a driven Account Manager - Construction - New Brunswick to grow sales and rentals of Manitou construction equipment across New Brunswick.
Added 2 hours ago
LS
Operations Manager - Permanent - 19660
LRO Staffing
Calgary, AB
- Full-time
An established ICI general contractor with a strong Calgary presence is looking for an Operations Manager to lead its project delivery team. This is a leadership role for someone who has…
Added 2 hours ago
B
Engineer in Training (EIT)
Barminco
Dease Lake 9, BC
- Full-time
Must have good radio etiquette and strong communications skills
Added 2 hours ago
G
Manager, People & Culture Business Partner - Canada
Greystar
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
…talent acquisition support, onboarding, employee relations, performance management, and team member engagement, ensuring new and existing properties have the people foundation they need to…
Added 2 hours ago
SH
M.R.T. - Nuclear Medicine (Talent Pool)
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
…the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next…
Added 2 hours ago
CG
Supervisor, Full Time
Compass Group Canada
London, ON
- Full-time
…service brand units simultaneously under the direction of the Manager, maintaining full on-site lead accountability across all assigned locations. Exercised full on-site lead…
Added 2 hours ago
K
Warehouse Supervisor
Kuehne+Nagel
Mississauga, ON
- $65,000 to $90,000 CAD / year
- Full-time
…maintaining strong customer relationships, supporting financial performance and accountability, and providing effective leadership and development of warehouse…
Added 2 hours ago
PH
Registered Nurse Patient Learning
Providence Healthcare
Vancouver, BC
- Other
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the…
Added 2 hours ago
NP
Utility Solar Technician II - Lomond, AB Canada
NovaSource Power Services
Lomond, AB
- $48 to $55 CAD / hour
- Full-time
Must have a strong safety background with experience in Lockout Tag Out and Job Hazard Analysis
Added 2 hours ago
E
Automation Battery Technician
Epiroc
Snow Lake, MB
- Full-time
Perform other relevant tasks and duties as assigned by the manager.
Added 2 hours ago
DS
Program Manager/Account Manager
Dorigo Systems Ltd.
Burnaby, BC
- $60,000 to $90,000 CAD / year
- Full-time
We are looking for a Program Manager/Account Manager who is responsible for managing and growing a portfolio of Dorigo’s key customer accounts. This role focuses on strengthening customer…
Added 2 hours ago
LH
Manager
Lookout Housing and Health
Vancouver, BC
- Full-time
Key duties and responsibilities include overseeing the daily operation of the site, including the directing and oversight of the programs, ensuring all clientele receive the pertinent…
Added 2 hours ago
B
Team Lead, Power Electricity
BPA
Montreal, QC
- Full-time
Act as Project Manager on mandates in power engineering design and studies (control, protection, automation, MV/HV), including network studies (short-circuit, protection coordination,…
Added 2 hours ago
DC
General Manager
Denny’s Canada
Langley (District), BC · Langley, BC
- Full-time
Role Description The General Manager is a full-time, on-site leadership role based at the Denny’s Canada restaurant in Langley, BC. This position oversees day-to-day restaurant operations,…
Added 2 hours ago
Clerical Assistant, Medical Education, Program Administrator
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting to the Finance and Administration Manager, and accountable to the Undergraduate Medical Education (UGME) and Postgraduate Medical Education (PGME) Program…
Added 3 hours ago
HR
Manager, Surveillance
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
The manager will act as a senior advisor in project and business development assisting the management team in meeting objectives consistent with corporate and site goals.
Added 3 hours ago
GC
Account Manager
Grainger Canada
Edmonton, AB
- Full-time
…which is contingent upon achieving both individual and company performance…
Added 3 hours ago
FR
Area Manager
FirstService Residential Canada
Hamilton, ON
- Full-time
FirstService Residential is seeking a proactive, people-focused Service Manager to lead operations across an assigned portfolio of condominium properties. This field-based leadership role…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 9, 2027
Posting language: English
Posted: Nov 10, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services with service providers and internal teams. Monitor service quality, conduct inspections, resolve issues, identify additional client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and two years of success in a client retention role; building maintenance or facilities management experience is preferred. Candidates need strong communication, organization, follow-through, Microsoft Office and CRM proficiency, a valid BC driver's license and vehicle, and the ability to travel locally and handle on-call emergencies.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Communication
Planning And Organization
Multitasking
Maintenance And Repair
Troubleshooting
Microsoft Office And CRM

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training And Support
Career Growth Opportunities

Visa sponsorship

Not detected in the job text

Keywords

B2B Account Management
Account Retention
Facilities Services
Building Maintenance
Property Management
Project Management
Service Operations
Vendor Coordination
Independent Service Providers
Quality Control
Routine Inspections
Contract Renewals
Scope Adjustments
Service Scheduling
Issue Resolution
Client Feedback
Microsoft Office
CRM Database
Smartphone
Laptop
Maintenance And Repair
Facilities Systems
Diagnosing And Troubleshooting
On-Call Emergencies
BC Driver's License

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