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Added 10 mins ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 11 mins ago
O
Inside Sales Representative
OPENLANE
Saskatoon, SK
- Full-time
We are seeking an Inside Sales Representative with experience in maintaining and increasing dealer consignment and purchase activity. You will be part of an Inside Sales team responsible…
Added 1 hour ago
M
Municipal Division Manager (Project Manager or Team Lead)
McElhanney
AB · Edmonton, AB
- Full-time
A valid driver’s license and willingness to conduct occasional field work
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 1 hour ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
Must have a proactive approach, be innovative, and strive for continuous process improvement
Added 3 hours ago
3
Territory Manager – Montreal area
360.Agency
Montreal, QC
- Full-time
…websites, e-commerce platforms, and CRM-Desking suite. As a representative of 360.Agency in your territory, you will build strong business relationships with automotive and powersports…
Added 3 hours ago
NI
Canada Territory Sales Representative - Mississauga, Ontario
Norman International Inc.
Mississauga, ON
- $80,000 CAD / year
- Full-time
Must have a valid driver's license, reliable automobile, and current auto insurance
Added 4 hours ago
PV
Temporary part-time (70% - 26 hrs and 15 min per week) Administrative Assistant - Emerald Ridge Elementary
Prairie Valley School Division
White City, SK
- Part-time
The Administrative Assistant is responsible for providing general administrative assistance and support to the Principal and Vice-Principal and organizing and maintaining an efficient…
Added 4 hours ago
PV
Temporary part-time (50% - 18 hrs and 45 min per week) Administrative Assistant
Prairie Valley School Division
White City, SK
- Part-time
The Administrative Assistant is responsible for providing general administrative assistance and support to the Principal and Vice-Principal and organizing and maintaining an efficient…
Added 4 hours ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
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Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
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Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
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Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
…infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at…
Added 4 hours ago
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Technician I / Technicien (ne) éolienne I (Québec City, Quebec, CA)
Vestas
Quebec, QC
- Full-time
Added 4 hours ago
NS
OPOR Training Lead, Education & Learning
Nova Scotia Health Authority
Bedford, NS
- Full-time
…as participate in various OPOR program activities that will support the trainers’ knowledge of the OPOR…
Added 5 hours ago
R
Field Sales Representative (Sustainability)
Ridwell
Ochre River, MB
- Internship
Shifts run 4-5 hours in the field, with support from experienced reps and a manager along the way.
Added 5 hours ago
TN
Customer Service Rep
Trouw Nutrition
Chilliwack, BC
- Internship
Get ready to Own your career as Customer Service Representative at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the…
Added 5 hours ago
Phonathon Callers Spring 2027 / Appelant du phonathon printemps 2027
McGill University
Mont-Royal, QC · Les Cours Mont Royal
Must have excellent verbal communication skills (English and/or French)
Added 5 hours ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Barrie, ON
- Part-time
You’ll love it here! We are hiring immediately for a field technical service representative, which at Best Buy we call a field service agent.
Added 5 hours ago
VM
Sales Rep - Weekly Pay - Flexible Work
Vector Marketing
Vancouver, BC
- Part-time
We teach our reps how to do well in this role before they start and offer continued support and additional training as time goes on. Reps who work here long term (even if they only work…
Added 5 hours ago
VM
Sales Rep - Weekly Pay - Flexible Work
Vector Marketing
Calgary, AB
- Part-time
We teach our reps how to do well in this role before they start and offer continued support and additional training as time goes on. Reps who work here long term (even if they only work…
Added 5 hours ago
VM
Sales Rep - Weekly Pay - Flexible Work
Vector Marketing
Calgary, AB
- Part-time
We teach our reps how to do well in this role before they start and offer continued support and additional training as time goes on. Reps who work here long term (even if they only work…

City Wide Facility Solutions

Account Representative / Account Manager / Project Manager

Burnaby, BC, Canada

$55,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $80,000 CAD / year
Job type: Full-time
Apply by: May 12, 2027
Posting language: English
Posted: Nov 12, 2026

Original job description

Relationship-Focused Role

About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.

This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

Serve as the primary point of contact for assigned commercial accounts
Build strong, long-term client relationships through regular communication and site visits
Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
Manage service performance, quality control, and issue resolution
Conduct routine inspections to ensure work meets contract standards
Proactively identify client needs and recommend additional services or improvements
Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
Track client feedback, follow up on concerns, and ensure timely resolution
Assist with contract renewals, scope adjustments, and account retention efforts
Maintain accurate documentation, reports, and communication logs

What Success Looks Like

Clients feel supported, heard, and confident their facilities are being well managed
Issues are resolved quickly and professionally - often before the client has to ask
Service partners clearly understand expectations and deliver consistent quality
Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

Experience in project management, property management, account management, or service operations
Strong organizational and multitasking skills
Comfortable managing multiple client accounts and service providers simultaneously
Excellent communication skills; written, verbal, and face-to-face
Professional, dependable, and solutions-oriented
Comfortable working independently in the field and collaborating with a team
Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

Competitive base compensation with performance incentives
Ongoing training and support
Clear expectations and structured processes
Opportunity to grow within a stable, relationship-driven organization
A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

Requirements

2+ years outside B2B account management experience, building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Strong planning and organizational skills, detail-oriented and multitasking
Must have a proactive approach, be innovative, and strive for continuous process improvement
Excellent verbal and strong written English communication skills
Proficient in Microsoft Office and knowledge of CRM database
Proficiency in using a smartphone and laptop
Ability to travel on a daily or nightly basis to client locations locally
Ability to work within a flexible schedule
Valid BC's Driver's License and a vehicle
The candidate will be able to handle on-call emergencies
Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems

Compensation: $25 per hour + bonuses.

City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.

Benefits

Medical insurance after the probation period.

$300 per month car allowance.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage commercial client accounts as the primary contact, building relationships and coordinating facility services and service providers. Monitor service quality, conduct inspections, resolve issues, identify client needs, and support renewals and account retention.

Requirements

Requires at least two years of outside B2B account management experience and a successful record in client retention, with strong communication, organization, follow-through, and process-improvement skills. Candidates must be proficient with Microsoft Office and CRM systems, able to travel locally and handle on-call emergencies, and have a valid British Columbia driver's license and vehicle; maintenance and facilities troubleshooting skills are also required.

Skills

B2B Account Management
Client Retention
Project Management
Property Management
Facilities Management
Service Operations
Vendor Coordination
Quality Control
Problem Resolution
Contract Renewals
Planning and Organization
Communication
Microsoft Office
CRM Database Management
Maintenance and Repair Troubleshooting

Benefits

Medical Insurance
Car Allowance
Performance Bonuses
Ongoing Training and Support

Visa sponsorship

Not detected in the job text

Keywords

Commercial Accounts
B2B Account Management
Client Retention
Facilities Services
Building Maintenance
Facility Management
Property Management
Project Management
Service Operations
Janitorial Services
Handyman Services
Landscaping
Vendor Coordination
Service Scheduling
Quality Control
Site Inspections
Contract Renewals
Account Retention
Microsoft Office
CRM Database
Maintenance and Repair
Troubleshooting
Facilities Systems
On-Call Emergencies
Client Feedback
Process Improvement

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Work requirements

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